Jobs - 105924- Consultant ICT Assistant

Consultant ICT Assistant

Location :

Abuja, NIGERIA

Type of Contract :

Individual Contract

Starting Date :

22-Jun-2022

Application Deadline :

28-Apr-22 (Midnight New York, USA)

Post Level :

National Consultant

Duration of Initial Contract :

2 WEEKS

Languages Required :

English

Expected Duration of Assignment :

2 WEEKS

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

Under the guidance of the UNDSS Deputy Security Adviser and overall supervision of CSA, the ICT Assistant will support services to ensuring the effective delivery of, ICT infrastructure to UNDSS Nigeria in consistence with Operational UN rules and regulations. The ICT Assistant will provide support to the office towards fostering effective collaboration within the teams, UNDP colleagues and with other UN agencies, promoting a client-oriented approach and ensuring optimal performance and efficient delivery of services.

Duties and Responsibilities

Installation, Administration and maintenance - Coordinate the installation and maintenance of all ICT hardware and software, according to ICT best practice.
Ensure uninterrupted and effective ICT services to the office.
Install and support LAN/WAN and data communications systems as per ICT Standard best practice (Windows Operating System, TCP/IP, Ethernet, VPN, PIX, Firewall, Proxy server, Microsoft Exchange server 2012, VSAT, VolP, SNMP. DNS, DHCP, etc.…).
Maintain, troubleshoot, and repair ICT equipment.
Perform daily server backup of data files; Set up and maintain disaster recovery procedures
Set up and maintain security of the ICT infrastructure (hacker and virus protection, protection against power failure, fire protection, etc.
Maintain inventory of ICT equipment and software; Administer software and updates; Liaise with other UN agencies and external partners on ICT matters.
VIDEO Conferencing configuration, setup, management, and troubleshooting. Provides support to staff members in setting up Microsoft Teams, Cisco Webex, Zoom and other video conferencing devices and applications.
Provide in-house training/assistance to staff on usage of information technology equipment (computers accessories) programs (software)
Assist in the design and implementation of database applications and other computer programmes.

REQUIRED SKILLS

The ICT Consultant will implement new IT solutions to improve business efficiency and productivity.
S/he will maintain/support implemented systems to ensure high end-user satisfaction.
Proven report writing ability a MUST.
Very Good Knowledge of LAN and TCP/IP networking, and Microsoft Active Directory.
Expertise in latest version of Microsoft Operating System and business applications (Office365).
Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM).
Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V).
Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite).
Good knowledge of e-mail system's Administration.
Good knowledge of computer security including firewall and virus protection with MacAfee or Norton Anti-virus Software.
Good knowledge of Data backup and disaster recovery procedures with Backup system
Good knowledge of Database programming with Visual Basic. Good knowledge of Microsoft Office and network Administration tools.
Good knowledge of Administration of telecommunication systems including PABX. Ability to analyze and troubleshoot problems.
Ability to write technical documentation.
Strong ability to communicate effectively both orally and in writing with all levels of personnel.
Strong can-do attitude.
Carry out responsibilities under minimum supervision.
Ability to prioritize multiple requests in order to address requests in a timely manner.
Ability to work effectively in a demanding and sometimes stressful environment.

Advanced knowledge of Software Engineering, Software Development, Analysis

Project Management and Database development.
Advanced knowledge and experience of web-based, client/server and mobile applications.
Working knowledge of networks and mobile devices. Experience with Windows Mobile 5.0/6 devices required.
Ability to initiate the majority of relevant tasks, specify and plan activities for task accomplishment and notify supervisor of variances.

Competencies

Corporate Competencies:

Demonstrates integrity by modeling the UN’s values and ethical standards
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies

Knowledge Management and Learning

Shares knowledge and experience.
Actively works towards continuing personal learning, acts on learning plan and applies newly acquired skills.
Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems.
Ability to perform work of confidential nature and handle a large volume of work.
Good knowledge of administrative rules and regulations.

Leadership and Self-Management

Focuses on result for the client and responds positively to feedback.
Consistently approaches work with energy and a positive, constructive attitude.
Remains calm, in control and good humored even under pressure.

Required Skills and Experience

Educational Qualification
Essentially Completion of Secondary Education is required. University Degree in Computer Science/Engineering and/or ICT related Discipline is desirable.
Certification Professional in ICT Related Services will be added advantage. Viz - Microsoft Certified Software Engineer. Microsoft Certified Systems Engineer (MCSE) and Cisco Certified Network Associate (CCNA) among others

Selection Criteria

Educational Qualifications (20 Marks)
Professional Qualifications and Certifications (30 Marks)
Work Experience implementing similar assignment in the past (50 Marks)

CRITERIA FOR SELECTION OF THE CONSULTANT

The offer will be evaluated by using the best value for money approach (combined scoring method). Technical proposal will be evaluated on 70%. Whereas financial will be evaluated on 30% .

(Weight; 100% and Max Point; 100)

Experience

Up to 3 years of relevant professional in ICT Support Services with

good knowledge on Administration is required. Experience working with the UN or other international organizations is desirable.

MS Word, Excel/Spread sheets, the internet/Web) is required.