Jobs - 107169- OHCHR IT Assistant

OHCHR IT Assistant

Location :

Ramallah, PALESTINIAN TERRITORIES

Type of Contract :

Service Contract

Starting Date :

Application Deadline :

08-Jul-22 (Midnight New York, USA)

Post Level :

SB-3

Duration of Initial Contract :

12 months which can be extended based on fund availability and performance

Languages Required :

Arabic English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

OHCHR OPT is a country office of the United Nations Office of the High Commissioner for Human Rights. The office was established in 1996 and it implements the global mandate of the High Commissioner for Human Rights to promote and protect the full enjoyment of human rights by all, without discrimination. The office has approximately 50 staff with a main office in Ramallah, sub-office in Gaza and field presences in East Jerusalem and Hebron.

The Position is in the Office of the High Commissioner for Human Rights in the occupied Palestinian territory. The IT Assistant provides effective information technology support to IT staff and users in installation, operation, maintenance, and service delivery of hardware and software in OHCHR oPt. The incumbent reports to the National Operations Manager.

Duties and Responsibilities

Within delegated authority, the Information Technology Assistant will be responsible for the following duties: (These duties are not all inclusive nor are all duties carried out by all Information Technology Assistants).

Desktop Administration and Configuration:

• Monitors all work computers running the UN software delivery system to ensure that software distributions are being delivered correctly.

• Performs software distribution updates, scripting, testing and support.

• Performs research into new versions of centrally supported software.

• Performs troubleshooting in conjunction with the Help Desk.

• Provides technical advice to clients when necessary.

• Provides guidance and training to new- staff.

• Prepares, maintains, and updates files (electronic and paper) and internal databases.

• Drafts documentation and reports.

• Performs other related duties as required.

Server Operations and Administration:

• Installs, configures, tests and deploys server hardware and software, including Local Area Network, Operating Systems, Electronic mail, UMOJA, Teams, UNITE and personal SharePoint-Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.

• Performs administration, operation, technical support, and monitoring of server systems.

• Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.

• Liaises with other groups of ITSD and the user Departments for maintaining the efficient and reliable operations of server systems.

• Assists in identifying the need for new systems or re-engineering of the existing systems.

• Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards

• Implements backups following standard backup procedures.

• Collects various statistics on the performance and reliability of server systems, and produces pertinent reports.

• Maintains the documentation of server systems, pertinent to operations and system administration.

• Provides guidance and training to new staff.

• Prepares, maintains, and updates files (electronic and paper) and internal databases.

• Drafts documentation and reports.

• Performs other related duties as required.

Service Installation and Support:

• Attempts to resolve as many problem calls or service requests on initial contact.

• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.

• Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.

• Provides basic training to end-users on the use of standard systems and applications;

• Drafts end-user and/or technical documentation.

• Tracks all actions in the ICT Report, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.

• Escalates problems/tasks to the appropriate parties in accordance with established procedure.

• Detects problem patterns and recommends solutions.

• Keeps abreast of developments in technology both in the UN and in the industry in general;

• Provides training to - staff.

• Performs other related duties as required.

Procurement and Logistics:

• Receive, unpacks, and inspects all incoming IT assets.

• Enters IT assets and asset transactions into the automated inventory management system in accordance with established procedure.

• Obeys and enforces all security procedures.

• Assist the Administrative Assistant in Sorting, compiling, and storing IT Troubleshoots, cleans, and repairs/rebuilds equipment.

• Performs more complex hardware and software configuration tasks such as creating standard images.

• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition;

• Prepares and releases equipment for service requests.

• Liaises with other areas of ITSD, focal points, and staff of the Permanent Missions.

• Monitors IT inventory levels and initiates procurement when low thresholds are reached.

• Keeps abreast of developments in technology in the UN and in the industry in general.

• Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.

• Occasionally supervises a team of logistics staff for special projects.

• Performs other duties as required.

Service Coordination:

• Creates work orders in accordance with established procedure.

• Liaises with other areas of ITSD in HQ to facilitate completion of service requests.

• Provides advice to clients regarding ITSD standards and workflow processes in HQ.

• Performs quality assurance procedures to ensure client satisfaction.

• Addresses escalated problems and monitor to resolution.

• Detects problem patterns and recommend solutions.

• Keeps abreast of latest ITSD standards and technology.

• Performs other duties as required.

Competencies

Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Accountability: Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Required Skills and Experience

Education:

High school diploma or equivalent. University degree in information technology is an asset.

Experience:

Minimum of five years of experience in information technology or related area is required.

• Experience of LAN and TCP/IP network, Windows systems Microsoft Office 365 and network administration tools is desirable.

• Experience of computer security including the firewall system and virus protection with Symantec programs is desirable.

• ICT experience within the United Nations system is desirable.

Language:

Excellent knowledge in oral and written Arabic and English is required.

Knowledge of another official United Nations language is an advantage.

Other:

• Experience conducting IT related trainings to staff is desirable

• Ability to write technical documentation is desirable

• Good knowledge of messaging systems (configuration and problem solving of Outlook clients) is desirable

• Experience working in a multi-cultural team is desirable.

TO APPLY:

APPLICATIONS WITHOUT THE COMPLETED UNDP P-11 FORM WILL BE TREATED AS INCOMPLETE AND WILL NOT BE CONSIDERED.

UNDP P11 form (new Personal History form) (google.com). Kindly ensure to upload both CV and P-11 as one document as the system will only allow one attachment.