Digital Experience Advisor - IPSA 12

Location : Home-based
Application Deadline :24-Jun-22 (Midnight New York, USA)
Type of Contract :IPSA (Regular)
Post Level :IPSA-12
Languages Required :
Duration of Initial Contract :12 months
Expected Duration of Assignment :12 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.


Office/Unit/Project Description

Are you ready to put your digital knowledge and skills to work in solving some of humanity’s greatest challenges?

Emerging and future digital technologies are one of the most profound drivers of change globally.  Recognizing that these technologies bring both opportunities to accelerate progress in the achievement of the Sustainable Development Goals as well as presenting challenges to development, the United Nations Development Programme (UNDP) has been undergoing an organization-wide digital transformation since 2019.  UNDP’s digital transformation seeks to help create a world in which digital is an empowering force for people and planet.

UNDP is the development arm of United Nations.  Present in 170 countries with over 17,000 people, UNDP works on the world’s biggest challenges, from rising poverty and inequality to a rapidly changing climate, the emergence of crises and the continued degradation and destruction of our natural world.  Our UNDP Digital Strategy 2022 – 2025 aims to support our partner countries to unlock the power of digital to tackle these pressing issues.  The strategy lays out UNDP’s ambition to use a rights-based approach to digital technologies to improve our development results and help build inclusive digital ecosystems globally that leave no one behind.  These aims are supported by the transformation of our internal, operational systems and building an agile, digitally capable workforce.


Institutional Arrangement

The Digital Experience Advisor will report directly to the Chief Digital Officer.

Duties and Responsibilities

Scope of Work

  • Lead the research and design for new products, services, offers, platforms, and frameworks for UNDP, using a human-centred and lean approach.
  • Design and lead new initiatives to support new, agile ways of working at UNDP, including process redesign.
  • Support the organisation to develop and hire the skills required to deliver the Digital Strategy and to build a culture of ‘digital’ at UNDP.
  • Lead and work on digital foresight efforts to better prepare the organisation for digital disruption and opportunities for development, and to help inform the shaping of new positions, services, products and offers.
  • Oversee UNDP digital accelerator programme (Digital X) and other digital innovation initiatives that may emerge.
  • Work closely with the Digital Solution Team to drive the development of user-centred, intuitive, scalable, and effective digital solutions that solve business and user needs.
  • Lead efforts on business process improvement to ensure internal processes are fit-for-purpose in a digital age and support digital work.
  • Supervise a team of 10 – 15 experts working on the workstreams mentioned above and be a part of the Chief Digital Office (CDO) leadership team – leading a team of high-performing, collaborative, innovative, and impact-driven individuals. Support the CDO team to continuously improve how we work and team engagement and satisfaction.
  • Support the Chief Digital Officer and team to deliver the UNDP Digital Strategy, and any new initiatives to build a world in which digital is an empowering force for people and planet.



Achieve Results:

LEVEL 4: Prioritize team workflow, mobilize resources, drive scalable results/strategic impact

Think Innovatively:

LEVEL 4: Easily navigate complexity, encourage/enable radical innovation, has foresight

Learn Continuously:

LEVEL 4: Create systems and processes that enable learning and development for all

Adapt with Agility:

LEVEL 4: Proactively initiate/lead organizational change, champion new systems/processes

Act with Determination:

LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results

Engage and Partner:

LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration

Enable Diversity and Inclusion:

LEVEL 4: Create ethical culture,  identify/address barriers to inclusion

People Management

Build an Enabling Workplace

Manage Performance and Ensure Accountability

Demonstrate Empathy and Emotional Intelligence


UNDP People Management Competencies can be found in the dedicated site.


Cross-Functional & Technical competencies (insert up to 7 competencies)

Thematic Area



Business Direction and Strategy

Strategic Thinking

Ability to develop effective strategies and prioritised plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions. Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP.

Business Direction and Strategy

Entrepreneurial Thinking

Ability to create clarity around UNDP value proposition to beneficiaries and partners and to develop service offers responding to client needs based on UNDP’s organizational priorities and mandate.

Business development

Human-centred design

Ability to develop solutions to problems by involving the human perspective in all steps of the problem-solving process.

Business development

Collective Intelligence

Ability to bring together diverse groups of people, data, information or ideas, and technology to design services or solutions.

Business management

Change management

Ability to prepare, support, and help individuals and teams in designing and implementing organizational change.

Digital and innovation

Digital product design

Ability to design digital products which are user-centred, intuitive, functional and achieve desired outcomes

Digital and innovation

Experience design

Knowledge of experience design methodologies and ability to design end-to-end experiences that meet user and business needs

Required Skills and Experience

Minimum Qualifications of the Successful IPSA in  Education requirements

  • An advanced university degree in design, business, technology or innovation. First degree acceptable with an additional two years of experience in relevant field.

Min. years of relevant work experience

  • A minimum of 10 years of professional experience (12 years with Bachelor’s Degree) across: digital transformation, consulting, experience design, service design, product design, innovation, capacity-building, business design, user research, facilitation, design direction.

Required skills

  1. Experience advising large organisations on digital transformation
  2. Ability to lead the design and delivery of new and improved digital experiences, products and services.
  3. Ability to build and lead high-performing teams, including coaching individuals.
  4. Experience working with start-ups in a International development context

Desired skills in addition to the competencies covered in the Competencies section

  1. Training and experience in foresight for emerging technology.
  2. Proven ability to create culture change towards more agile, innovative and digital organisations.
  3. Experience with working with UN system is desirable

Required Language(s)


English (plus other UN languages a plus)


Professional Certificates


If required for specific services. For example: ACCA, CIPS, CISCO, etc.


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