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ICT Assistant Intern | |
Location : | Dar es Salaam, TANZANIA |
Application Deadline : | 31-Jul-22 (Midnight New York, USA) |
Type of Contract : | Internship |
Post Level : | Intern |
Languages Required : | English |
Starting Date : (date when the selected candidate is expected to start) | 15-Aug-2022 |
Duration of Initial Contract : | 3 Months with possibility of extension |
Expected Duration of Assignment : | 6 Months |
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. |
Background |
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The United Nations Development Programme (UNDP) Office in Tanzania, through the ICT Unit provides technical support and IT services to UNDP personnel and 8 other UN Agencies (135 users) within UN House. To support its various Programme and operations teams, UNDP Tanzania Country Office is establishing an ICT Assistant intern position to join its Operations Team in support of provision of client-oriented, responsive, and timely ICT services to clients. The ICT Assistant (intern) will be supervised by the ICT Associate. The purpose of this internship is to provide an opportunity for graduate level degree students, where their educational experience can be enhanced through practical work, and they can get familiar with administrative and operations processes. The intern will work in an ICT unit, providing ICT services to the UNDP Country office of approx 135 users
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Duties and Responsibilities |
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1. The ICT assistant intern will be exposed to a full range of procedural activities in support of the ICT function to ensure effective communications with its customers and efficient provision of support to other ICT staff; 2. Provide first-level support remotely or desk-to-desk, including receiving requests, processing and logging and escalate when required; 3. Provide support in conferencing with ICT and audiovisual equipment as and when requested; 4. Monitor physical operation of the infrastructure (LAN equipment, wireless equipment, video conferencing equipment), ISP links to ensure its continued network services; 5. Effectively contribute to CO cost recovery through service provision to UN Agencies, UNDP projects etc;
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Competencies |
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1. Achieve Results:
2. Think Innovatively:
3. Learn Continuously:
4. Adapt with Agility:
5. Act with Determination:
6. Engage and Partner:
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Required Skills and Experience |
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Education 1. Applicants to the UNDP internship Programme must at the time of application meet one of the following requirements; a) be enrolled in a graduate school Programme (second university degree or equivalent, or higher); b) be enrolled in the final academic year of a first university degree Programme (minimum Bachelor’s level or equivalent); c) have graduated with a university degree (as defined in (a) and (b) above) in a relevant discipline (computer science, telecommunications) and, if selected, must start the internship within one-year of graduation; 2. Any IT related certificate is an asset, but not required;
Experience, Knowledge, and Skills 1. Knowledge of networking and trouble shooting; 2. Language: Fluency in English is required;
Conditions: Interns are provided with a monthly allowance by the hosting organization and must provide proof of enrollment in health insurance plan. Costs incurred by an intern undertaking official travel at the request of UNDP in the discharge of functions related to the internship activities shall be paid by the Organization on the same basis as costs incurred by staff members, including payment of DSA, as applicable; Stipends, insurance and interns’ expenses: Interns may be given a stipend under conditions prescribed in the section on stipends, below; Costs and arrangements for travel, visas, passports, accommodation and living expenses are the responsibility of; (a) The nominating institution, related institution or government, which may provide the required financial assistance to its students; (b) The intern; Where an intern is not financially supported by any institution or programme, such as a university, government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to the internship, such as meals and transportation at the duty station, must be paid by the receiving office; Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern; UNDP accepts no responsibility for loss or damage to personal effects that may occur during the internship; Costs incurred by interns, including undertaking official travel at the request of UNDP, in the discharge of the activities related to the internship are reimbursed by UNDP on the same basis as costs incurred by staff members or costs reimbursed to staff members, including payment of daily subsistence allowance, as applicable; |
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