UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. In Nigeria, UN Women works to support the Government’s national development agenda, which prioritizes the empowerment of women and girls and their contribution to all areas of economic, political, and social development.
Under the overall guidance and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in the Nigeria country office, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the country office productivity. The ICT Associate will work in close collaboration with the Operations teams for resolving complex ICT-related issues and promotes a client-oriented approach.
Duties and Responsibilities
Within the delegated authority and under the supervision of the Operations Manager or his/her designated mandated representative(s), the ICT Associate will:
1. Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures
- Elaborate on the content of internal stakeholders operating procedures in ICT in consultation with office management
- Provide inputs to the development and review of internal ICT policies and procedures as required;
- Develop and update ICT annual work plan for the office;
- Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
2. Ensure effective functioning of the Nigeria Country Office hardware and software
- Install, operate, and maintain all Country Office hardware equipment;
- Provide advice on the acquisition of hardware supplies,
- Make routine repairs and change of hardware electronic components;
- Plan, install and maintain all communication systems including mobile and satellite phones;
- Supervise and implement corporate UN Women software systems in the country office
- Develop new software packages for high impact results (e.g., office management system, electronic registry, etc.) as required
- Ensure UN Women desktop and network resources are protected from malicious virus attacks and deploy counter measures in the event of the attacks
- Install commercial and in-house developed software and related upgrades, anti-virus programmes;
- Maintain an up-to-date inventory of the software and hardware.
3. Ensure efficient networks administration
- Operate network utility procedures, defining network users and security attributes
- Establish directories, menus and drive-mappings, configure network printers and provide user access
- Monitor the network connection on a daily basis to ensure stable and responsive network environment;
- Configure network printers and provide user access as required;
- Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
- Maintain up-to-date parameters of information for the network clients and electronic mail;
- Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
- Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
- Liaise with other UN agencies or venders to Manage Local Area Network (LAN) in accordance with UN Women requirements
4. Provide web management services
- Support and maintain the Country Office web page and Intranet as and when required
- Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems)
5. Provide administrative support regarding ICT issues
- Provide technical support in the procurement of new ICT equipment for the Country Office, provide technical specifications and information on best options in both local and international markets, review quotations and bids;
- Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
- Support the process ICT equipment registration and disposal in ATLAS asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;
- Provide ICT support to key events, as and when required basis.
6. Provide technical support and advice to the Country Office and Programme Presence staff
- Diagnose, evaluate, and prioritize requests for assistance from staff in Nigeria Country office, sub office experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
- Provide strategic advice and direction to the country office
- Set up and ensure country office staff have new email accounts
- Liaise with ICT team in headquarter for support and guidance;
- Visit sub office, provide technical support and oversight in implementing ICT system
- Ensure all ICT on-boarding requirements are met for new staff.
7. Facilitate knowledge building and knowledge sharing in the Country Office
- Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision.
- Ensure staff training profiles and library of reference materials are maintained
- Coordinate with headquarter and regional office to share knowledge on latest developments and good practices
- Contribute to the organization of trainings for the country office staff on ICT issues.
- Synthesize lessons learned and best practices in ICT.
- Quality ICT strategies and procedures.
Key Performance Indicators
- Quality support and advice to clients.
- Well maintained serviced hardware and software
- Quality trainings and reference materials
- Respect for Diversity
- Awareness and Sensitivity Regarding Gender Issues
- Demonstrate corporate knowledge and sound judgment
- Effective communication
- Creative Problem Solving
- Inclusive Collaboration
- Stakeholder Engagement
- Leading by Example
- Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
- Strong PC hardware troubleshooting skills;
- Excellent knowledge of Enterprise Resources Planning Software, SharePoint services
- Strong knowledge of video conferencing and telecommunication;
- Strong knowledge of database packages;
- Ability to provide advice and guidance
- Ability to review a variety of data, identify and adjust discrepancies;
- Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
- Ability to perform a variety of standard specialized and non-specialized tasks and work processes;
- Ability to review a variety of data, identify and adjust discrepancies.
Required Skills and Experience
Education and certification:
- Completion of secondary education is a requirement.
- Bachelor's degree in ICT, Computer Science, or any related field is an asset.
- Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months
- At least (6) years of progressively responsible experience in network administration, support to management of hardware/software platforms, telecommunications facilities, knowledge of Windows-based/applications;
- Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
- Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported;
- Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;
- Work Experience in client support, such as, a Help Desk or User Support Unit;
- Work Experience in gender equality and Women's empowerment is an advantage
- Work experience with an International organization and /or working with other United Nations Common System is desirable.
- Fluency in English is required
- Working knowledge of another official UN language is an asset;
- All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from http://www.unwomen.org/about-us/employmen;.
- Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment. Make sure that you provide a valid email address for future communications.