Jobs - 108220- INFORMATION TECHNOLOGY ASSISTANT

INFORMATION TECHNOLOGY ASSISTANT

Location :

YAOUNDE, CAMEROON

Type of Contract :

Service Contract

Starting Date :

01-Sep-2022

Application Deadline :

12-Aug-22 (Midnight New York, USA)

Post Level :

SB-3

Duration of Initial Contract :

Until 31 December 2022 (Renewable)

Languages Required :

English French

Expected Duration of Assignment :

Until 31 December 2022 (Renewable)

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The Cameroon Nigeria Mixed Commission is seeking a Service Contract for Information Technology services. The Information Technology Assistant is expected to provide technical and administrative support, as well as network administration and IT training.

Organizational Setting: The position is located in Yaoundé and is part of UNOWAS CITS unit. The IT Assistant will report to the Information Technology Officer.

Duties and Responsibilities

Duties and Responsibilities: Under the guidance and supervision of the CITS Officer, the incumbent is responsible for the following:

System Accounts Setup

Set-up and configure Microsoft Office 365 mail, One Drive, Share Point Online, MS Team configuration
Provide share folder access on Online MS Sharepoint
Enable all staff to use desktop computer and Telephone,
Perform basic functions to ensure all staff are able to check mail,
Print, browse Internet/Intranet sites etc.
Configure Data back up

Desktop, Notebook Computer and Network Maintenance ICT System support

Maintain Desktop, Printer, Digital sender and Fax Machine.
Re-image crashed computer and data backup/restore
Identify and resolve technical problems including hardware, software, and network issues
Maintain Data Network and telephone network infrastructure fully functional.
Maintain Data security of IT systems.
Install and update Antivirus tools in all Desktop and Laptops
Provide training to staff members for usage Desktop, Printer, Fax and Microsoft applications etc.
Support Microsoft Office Applications
Install UN approved standard applications as requested by staff
Maintain PABX system and telephone line cable and phone devices
Manage record of Official and Personal calls
Install approved standard applications as requested by staff
Maintain record of ICT assets inventory
Provide training to staff members to use official software and devices
Provide daily report to Chief ICT in UNOWA HQ in Dakar
Perform other duties as required.

Competencies

Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Required Skills and Experience

Education: High school diploma or equivalent and technical or vocational certificate in Information Technology, Telecommunication or related area required.

Experience: A minimum of seven years (07) years of experience in Information Technology, Telecommunication or related area is required.

Language: English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written French is required. Working level knowledge of English could be an advantage.