UNDP works in about 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results.

UNDP is working to strengthen new frameworks for development, disaster risk reduction and climate change. We support countries' efforts to achieve the new Sustainable Development Goals, which will guide global development priorities through 2030. The key 2030 Agenda principle of leaving no one behind and stamping out inequality is at the core of everything we do.

UNDP focuses on helping countries build and share solutions in three main areas:

  • Sustainable development
  • Democratic governance and peacebuilding
  • Climate and disaster resilience


In all our activities, we encourage the protection of human rights and the empowerment of women, minorities and the poorest and most vulnerable.


Rwanda Office of United Nations Development Programme is a fast paced and ever changing environment. Changes that we are about to go through present an exciting challenge for our Operations Team. To help respond to this challenge and reach our goals we are seeking to empower our ICT unit with skilled human resources that can bring enthusiasm and effectiveness and strive to outstanding performance and results.

In ICT unit we learn about most recent ICT trends and use cutting edge technology to keep up with industry best practices. We analyze opportunities and threats to develop ICT strategy in line with our business needs. We reach for UNDP global support to achieve efficient management of our ICT resources. All our activities are carefully thought through to ensure they are rational and justified. When it comes to fulfilling user’s requirements, we don’t know of No as an answer. At the end, we count on UNDP’s programmes we support to reach Millennium Development Goals.

An intern IT support in UNDP’s ICT unit will work closely with ICT Manager on both systematic and opportunistic tasks and activities that support UNDP’s programmes and projects in Rwanda. This may include supporting internal ICT operations. Successful candidate is a student with technical background that can demonstrate ability to work in a team and learn rapidly about current trends and technology. Analytical skills, openness and proficiency in English or French are required. Certain experience in computer and network administration or involvement in project management will be considered an advantage. Internship is envisaged as an opportunity for individuals with no professional experience to gain professional skills which would enable them to enrich their Curriculum Vitae and become more marketable on the employment market

Duties and Responsibilities


The intern will assist in the following duties and responsibilities:


Duties and responsibilities

% of time

Under direct supervision of the UNDP ICT Manager as project manager for the assignment and overall oversight of the Resident Representative, the IT internship will have the following responsibilities



  • After training and orientation, a National Intern will support ICT unit to provide technical support (Helpdesk) to UNDP staff and Affiliated Agencies:



  1. To ensure inventory of all used IT equipment and other office furniture’s in each office.



  1. To produce the list of those equipment by specifying Brand, model and serial and make sure that staff signed the list of equipment on their office respectively.



  1. In collaboration with ICT team, prepare new machines and organize distributions


  1. To organize the Old IT equipment and cleaning them if necessary






















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  1. To carry out all other tasks requested by the supervisor.


  1. to provide technical support (Helpdesk) to UNDP staff and Affiliated Agencies:










  • To carry out all other tasks requested by the supervisor.





 competencies and attitude:

  • Interest and motivation in working in an international organization;
  • Good analytical skills in gathering and consolidating data and research for practical implementation;
  • Outgoing and initiative-taking person with a goal oriented mind-set;
  • Communicates effectively when working in teams and independently;
  • Good in organizing and structuring various tasks and responsibilities;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Responds positively to feedback and differing points of view;
  • Consistently approaches work with energy and a positive, constructive attitude.

Required Skills and Experience


  • have graduated no longer than 1 year ago from a master’s degree or equivalent studies.
  • Undergoing studies in Information Systems / Computer Science or related studies.
  • Knowledge of IT equipment as well as windows product
  • Hardware and software troubleshooting skills
  • Good communication skills and ability to work effectively under pressure in a team and in a multicultural environment. 
  • Proactive approach to operational challenges in ICT environment
  • Technical background will be considered an advantage
  • Experience in computer/network administration will be considered an advantage

Field of study: Computer science or equivalent.

IT skills:

  • Knowledge and a proficient user of Microsoft Office productivity tools;

Language skills: English

  • Knowledge of other UN languages is an advantage.



  • UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship.
  • Interns are responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed.
  • Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship;
  • Interns must provide proof of enrolment in health insurance plan;
  • Interns are not staff members and may not represent UNDP in any official capacity;
  • Interns are expected to work full time, but flexibility is allowed for education programmes;
  • Interns need to obtain financing for subsistence and make own arrangements for internship, travel, VISA, accommodation, etc.

 Financial Issues

Internships within the UN system are subject to conditions the applicant must get familiar with before signing his/her internship agreement.

Starting from January 2020 interns will receive stipends according to UN rules and regulations.

Any further costs associated with the internship must be borne by the nominating institution, related institution or government, which may provide the required financial assistance to its students; or by the student, who will have to obtain financing for subsistence and make his or her arrangements for travel, accommodation and other costs.

 Application Procedure

The application should contain:

•          Brief Cover Letter (in English) stating interest in and qualifications for the post.

•          Current and complete CV in English.

•          Please group all your documents into one single PDF document as the system only allows to upload maximum one document.

Candidates who are selected for must submit prior to the interview the following documents:

•          Official document(s) confirming your education status.

•          UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship.

•          Interns are not staff members and may not represent UNDP in any official capacity.

 Subsequent Employment:

The purpose of the Internship Programme is not to lead to further employment with UNDP but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship. More information available at:

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.


Interns will be given a stipend according to the UNDP Internship Policies, if they are not financially supported by any institution or programme, such as a university, government, foundation or scholarship programme.

The monthly amount of the stipend will be determined for each duty station based on the stipend rates published yearly by the OHR Policy and Compensation Unit. The stipend will be paid on a monthly basis and part-time internship arrangements are prorated accordingly.