ICT Assistant (Operations)

Location : Port Moresby, PAPUA NEW GUINEA
Application Deadline :29-Nov-22 (Midnight New York, USA)
Time left :2d 3h 39m
Additional Category :Management
Type of Contract :NPSA (Regular)
Post Level :NPSA-6
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :12 months
Expected Duration of Assignment :12 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


The UNDP Papua New Guinea Country Programme Document (CPD) is at its mid-point. The Programme has been rapidly expanding over the current CPD period. Preparatory work on the next United Nations Sustainable Development Cooperation Framework 2023-2027 has commenced with UNDP leading on the Governance and Environment related analytical and assessment inputs. With this growth has come a demand for more innovative programming and greater access to a wider range of technical, policy, administrative and operational services.

Under the guidance and direct supervision of the Common Services Manager and the ICT Associate, the ICT Assistant will provide ICT and administrative support services to the ICT unit, provide daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Assistant promotes a client-oriented approach and works in close collaboration with the  management , programme, front office and operations teams in a large CO and UNDP HQ staff for resolving ICT-related issues.

Duties and Responsibilities

The ICT Assistant will be responsible for the following key functions: 

  • Support to implementation of ICT systems
  • Effective functioning of the CO hardware and software packages
  • Support to networks administration
  • Provision of administrative support
  • Facilitation of knowledge building and knowledge sharing
  • Assist with any tasks as requested by the hiring manager

1. Suppport implementation of ICT management systems and strategies, focusing of achievement of following results:

  • Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
  •  Provision of inputs to the result-oriented Unit workplan. 

2.  Ensures effective functioning of the CO hardwork and software packages, focusing on the achievement of the following result;

  • Performance of routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
  • Support in the installation of commercial and in-house developed software and related upgrades
  • Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention
  • Manage problem solving, support and assistance for use of office technology (including but not limited to Microsoft Windows workstation and Microsoft Office Suite).
  • Provide remote technical support to project offices as required including possible in country travel to support.

3. Supports networks administration, focusing on achievement of the following results:

  • Response to user needs and questions regarding network access
  • Assistance in backup and restoration procedures for local drives, maintenance of backup logs and assistance in off-site storage of backups
  • Provide support for planned technology upgrades for network, systems and applications.
  • Perform agreed tasks and collaborate with relevant units, when assigned, for joint development and delivery of new applications, systems and networks.
  • Maintain and ensure availability and capacity of existing network, systems and joint development and delivery of new applications, systems and networks. applications (core services) in coordination with the UN Helpdesk
  • Perform monitoring of systems, network (LAN, WAN), applications and provide routine control of cloud based applications and data.

4. Provides administrative support, focusing on achievement of the following result:

  • Maintenance of an up-to-date inventory of software and hardware.
  • Maintenance of a library of ICT related reference materials.
  • Maintenance of the inventory and stock of supplies and spare parts
  • Provision of ICT support to key events.
  • Maintenance of Unit’s files, logs
  • Provide end user support and ensure that all ICT issues and queries are answered appropriately via email, telephone or in person
  • Preparation of routine correspondence, faxes, memoranda and reports in accordance with CO SOP.
  • Extracting, inputting, copying and filing data from various sources

5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

  • Participation and assistance in the organization of training for the CO staff on ICT issues.
  • Contributions to knowledge networks and communities of practice.

6. Assist with any tasks as requested by the hiring manager



                                                                  Core Competencies 

Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

                          Cross-Functional & Technical competencies 

Thematic Area



Information Management &


IT Service Delivery & Operations

Ability to deliver the IT products and services to

customers at the right level of Quality and Costs,

taking into account user experience. ISO 20000

knowledge. ITIL certification or similar desirable.

Information Management &


IT Customer Support

Ability to support customers on IT related issues and

generate and contribute to continuous improvement

processes to deliver a great user experience.

Knowledge of ISO 9001 desirable. ITIL certification or

similar is desirable.

Information Management &


Network, Communication and

Infrastructure Management

Ability to develop/integrate/operate/manage IT

network, communications, Cloud or on-premise

infrastructure, and new technologies like IoT. Cisco

CCIE CCNP or similar is desirable.

Information Management &


IT Security Management

Knowledge of Cyber Security technologies,

processes, techniques and tools. Apply practical

innovations to solve cybersecurity problems.

Capability to keep UNDP systems and data safe.

Knowledge of ISO 27001 principles. CSSIP, CSIM,

CISA or equivalent certification desirable.

Information Management &


Applications Management

Ability to set-up, develop, support, and maintain

applications. Expertise in Oracle Cloud, ServiceNow,

SalesForce.com and Microsoft technology and


Information Management &



Ability to set-up, develop, support, and maintain

applications. Expertise in Oracle Cloud, ServiceNow,

SalesForce.com and Microsoft technology and


Information Management &


IT Research and Development

Regular following new technologies and technical

trends, research the technologies that are applicable

and beneficial to the organization and develop the


Required Skills and Experience

Minimum Education Requirement 

  • Secondary education with specialize certificate in IT, business software, web-based application, ICDL certification or Microsoft Certified Professional
  • Bachelor Degree in IT, computer science and related field is desirable 

Minimum years of relevant work experience 

  • Minimum of 6 years with Secondary Education or 3 years with a Bachelors Degree of relevant working experience in IT administration. 

  •  Experience in performing variety of repetitive and routine task and duties related to ICT 

  •  Experience in usage Microsoft Office software, Windows-based applications, integrated web-based management systems, spreadsheets and databases                                                                                                                             

  • Ability to operate and maintain a variety of computerized business machines and office equipment in order to provide efficient delivery of service                                                                                                                

  • Experience in managing data, documents, correspondence and reports information and workflow.

  • Experience in administrative duties in relation to IT. 

Required Language 

  • Fluency in written and spoken English 

Additional Requirement

  • Must be a Papua New Guinea National 
  • Attach CV 


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