Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

Office/Unit/Project Description 

The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. We work with partners to integrate qualified, highly motivated and well supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. UNV is active in 160 countries every year. UNV is administered by the United Nations Development Programme (UNDP). UNV is headquartered in Bonn, Germany, with a field presence comprising 6 regional offices and 50+ field units.

The Human Resources Section (HRS) provides a full range of HR services to the organization and its workforce. Within HRS, the Capacity Development Team (CDT) leads the design and delivery of learning programs and services for UN Volunteers serving with the UN system globally. As part of their assignment, UN Volunteers can access learning programmes and services which include online learning platforms and content (e.g. UNV e-Campus,  onboarding portal, Linkedin Learning, Coursera, etc.).   Workshops, face-to-face trainings are regularly offered to specific target audiences in virtual and onsite formats. UN Volunteers also benefit from peer-to-peer learning activities, webinars and individual coaching opportunities. In support of its UN partners, donors and other stakeholders CDT also delivers capacity development and learning programmes tailored to specific initiatives.

Institutional Arrangement

The Learning Coordinator reports to the Team Leader, Capacity Development, and works closely with the rest of the CDT and as a member of the Human Resources Section. For specific projects, they may also report to the Learning Specialist in the team.

Duties and Responsibilities

Scope of Work

Planning and design of virtual and onsite learning activities

  • Training needs analysis at the start of the project, in collaboration with Subject Matter Experts
  • Definition of learning strategies and development of ‘fit-for-purpose’ training methodologies and approaches to meet volunteer learning needs and contexts
  • Definition of the design concept, the course evaluation strategy, and coordination to ensure approval by all stakeholders and partners
  • Coordination of content production and validation across all stakeholders
  • Design of the learning programme according to the prototyping principles, and using participatory learning approaches to enhance knowledge and skills unique to each learning activity
  • Identification and application of alternative and sustained learning approaches that can be applied outside formal training sessions
  • Coordination of reviews, validations and piloting
  • Performance of overall project management, including communication, timeline management, quality, and scope control (content, budget, timelines, and objectives)
  • Recommendations to improve existing training plans and methodologies in line with UNV’s broader capacity building objectives
  • Support in the development and review of training materials

Delivery of virtual and onsite learning activities

  • Facilitation and co-facilitation of in person, virtual and blended learning events in close cooperation with subject matter experts and the capacity development team
  • Contract management and allocation of service providers / consultants for timely delivery of workshops in close collaboration with the Capacity Development Associate
  • Smooth delivery of learning events and promotion of a conducive learning environment during virtual and in-person workshops
  • Supervision of logistical administrative and technical aspects and problem-solving focal point in case of emerging issues
    Coordination of the agenda and the co-facilitators during delivery
  • Timely preparation of all supporting documents and administrative arrangements required to ensure the smooth delivery of the workshops and learning activities.

Co-ordination of facilitators in preparation of assigned workshops

  • Expert guidance to procurement activities to select facilitators for specific workshops
  • Planning of the timetable of facilitators to ensure coverage of multiple workshops
  • Communication with the team of facilitators leading up to the workshop
  • Organization of working sessions with facilitators to finalize the agenda and sessions
  • Maintenance and update of facilitators’ guides and support materials

Execution of workshop preparation activities.

  • Promotion of the learning event using all appropriate channels
  • Communication with all stakeholders
  • Coordination of nomination process and registration of participants
  • Preparation of activities to ensure accurate reporting and participation tracking.

Evaluation of workshop activities.

  • In collaboration with the Team Lead, CDT, definition of objectives at different evaluation levels
  • In collaboration with the Team Lead, CDT, drafting of the surveys for pre, during and post-training assessments, accounting for level 1-4 learning evaluation when possible
  • Data collection, analysis, reporting and suggestions based on evidence
  • Drafting of workshop and other related reports as required
  • Advice, when appropriate, on new strategies, methodologies, and tools for trainings

Knowledge sharing

  • Development and presentation of progress and lessons learnt at relevant key meetings
  • Performance of other related tasks as assigned.




Achieve Results:

LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact

Think Innovatively:

LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems

Learn Continuously:

LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences

Adapt with Agility:

LEVEL 3: Proactively initiate and champion change, manage multiple competing demands

Act with Determination:

LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results

Engage and Partner:

LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration

Enable Diversity and Inclusion:

LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity

Cross-Functional & Technical competencies 

Thematic Area



HR - Learning and development

L&D planning

  • Ability to identify organizational learning priorities aligned with the business strategy using key stakeholder involvement to ensure appropriate learning and optimal return-on-investment.

HR - Learning and development

L&D design

  • Knowledge of adult learning principles, instructional design, learning styles, and learning programmes delivery modalities; ability to identify and design effective learning paths, programmes and initiatives

HR - Learning and development

Digital L&D

  • Ability to use technologies and leverage them for learning

Digital & Innovation

Data literacy

  • Understand the potential as well as the limitations of using data driven innovation
  • Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration

Digital & Innovation

Creative facilitation

  • Ability to design workshops that considers and addresses multiple interests, agendas, worldviews; set out clear objectives and engaging activities; select appropriate tools, materials, resources that are needed to enable or support the activities
  • Ability to swiftly build rapport with participants and create a safe space (on- and offline) where they feel comfortable to share their views, concerns, experiences and reflections; supporting this with a range of tools to stimulate active participation
  • Ability to facilitate inclusive conversations, ability to work with a diverse set of people with different backgrounds, seniority and expert levels, using different approaches tailored to fit the people in the room, drawing out the perspectives and ideas of each individual and making decisions through deliberation and discussion across a group
  • Ability to pace a session, adjust to the abilities and energy levels of attendees and the nature or purpose of an exercise. Being flexible and able to improvise; adapting and changing approaches in response to the needs, while staying true to the intent and objectives of the session.

Required Skills and Experience

Minimum Qualifications of the Successful IPSA


Min. Education requirements

  • Bachelor’s or Master’s degree in education, social sciences, political sciences, law, public or business administration, or related fields;

Min. years of relevant work experience

  • 5 years (with Master’s degree) or 7 years (with Bachelor’s degree) of relevant professional experience in sustainable development, preferably within the United Nations, and/or in learning and development, training design and delivery, new learning technologies, or related field.

Required  skills

Experience in:

  • Designing and implementing learning solutions that are accessible and inclusive, using a variety of delivery methods
  • Planning and facilitating virtual and in-person workshops and events.
  • Using virtual collaboration tools such as Zoom, MS Teams or similar software;
  • Coordination of multiple stakeholders in an international context.

Desired skills in addition to the competencies covered in the Competencies section

Experience in:

  • Designing, developing, implementing strategies to measure impact of learning programmes is desirable;
  • Experience in delivering onboarding programmes (virtual and in person) is an asset;
  • Experience in reporting on learning initiatives is an asset;
  • Working with volunteers or volunteer sending organization in implementing capacity development activities.
  • Working a global context such as the United Nations or similar organizations.

Required Language(s)

  • Fluency in English;
  • Working knowledge of another official UN language is an asset.

Professional Certificates

No certification required.