The United Nations Volunteers (UNV) programme is the UN organization that contributes to peace and development through volunteerism worldwide. Volunteerism is a powerful means of engaging people in tackling development challenges, and it can transform the pace and nature of development. Volunteerism benefits both societies at large and the individual volunteer by strengthening trust, solidarity and reciprocity among citizens, and by purposefully creating opportunities for participation. UNV contributes to peace and development by advocating for recognition of volunteers, working with partners to integrate volunteerism into development programming, and mobilizing an increasing number and diversity of volunteers, including experienced UN volunteers, throughout the world. UNV embraces volunteerism as universal and inclusive and recognizes volunteerism in its diversity as well as the values that sustain it: free will, commitment, engagement and solidarity.

UNV engages over 9,450 volunteer assignments annually. With an average age of 34 years and the requisite professional skills and qualifications of some with 5 to 10 years relevant experience. The majority come from developing countries themselves. Roughly one half of UN Volunteers served in their own countries, with the other half carrying out international assignments. The financial equivalent of programme activities exceeds US$ 235 million annually.  

UNV is headquartered in Bonn, Germany and has approximately 120 staff positions – with a large presence in Bonn and some positions with different UN peacekeeping and political missions, and in other Headquarters locations (e.g. New York and Tokyo) and Regional Offices (Nairobi, Dakar, Bangkok, Panama, Istanbul, and Amman).

UNV Information and Communications Technology Section (ICTS), located in Bonn, Germany, is responsible running the design, development, and maintenance and operation of multiple cloud-based and on-prem corporate applications, platforms, digital solutions and infrastructure

Duties and responsibilities

Under the overall guidance of the ICT Analyst, the Intern will assist ICTS Infrastructure team in the design, development and operational support of corporation solutions and services. This includes, but not limited to:

• Assist with on-prem infrastructure monitoring and administration
• Assist in daily on-prem and cloud infrastructure, and application service availability and performance monitoring
• Assist in hosting internal trainings, webinars and presentation of ICT solutions
• Assist with development and improvement of sservice management models including ITIL Best Practice and a Service Desk, Service Catalogue
• Assist with development and improvement of cloud application deployment monitoring using Azure DevOps
• Assist in developing, implementing and testing of cloud-based solutions
• Assist in establishing internal communication and collaboration
• Assist with incident management and development incident management procedures
• Support developing documentation of design, deployment and operational guides

Competencies

• Strong interest in development cooperation and in the work of the United Nations Volunteers programme.

• Excellent oral and written communications skills as well as proficiency in MS Office (Word, Excel, PowerPoint) is required.Knowledge of

• Fluency in English; knowledge of other official UN language is desirable

Learning opportunities

• General understanding of the work and mission of the UNV programme, and of volunteerism’s contribution to peace and development effectiveness.
• Insight and hands-on experience in UNV’s broad range of operational Business Intelligence activities using latest technologies
• Insight and hands-on experience in volunteer management; and
• Become more familiar with working in an International Organization and in a multicultural environment.

Qualification

• Currently enrolled bachelor or Master program or recently graduated with a bachelor or master’s Professional degree Computer Science, Information Systems, or related field.
• Knowledge/Interest of Azure cloud services
• Knowledge /Interest of Azure DevOps
• Knowledge /Interest of ticketing and incidence management systems
• Knowledge /Interest of Cisco LAN/WAN technologies, SAN/NAS, VMWare, Apache, Firewall, and WiFi are an advantage.
• Knowledge /Interest of network infrastructure monitoring (SNMP, API)
• IT certifications are desirable but not mandatory (ITIL, DevOps, Azure Administrator, Salesforce, etc)
• Excellent oral and written communications skills as well as proficiency in MS Office (Word, Excel, PowerPoint) is required.  Knowledge of Visio and other design applications would be an asset.
• Interest and experience in volunteering is a strong asset.
• Experience in developing countries is desirable.
• Fluency in English; knowledge of other official UN language is desirable

General Terms and Conditions

• UNDP Conditions of Service for interns apply for interns working at UNV Headquarters.
   
• Where an intern is not financially supported by any institution or programme, such as a university, government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to the internship, such as meals and transportation at the duty station, will be paid by UNV.
• The monthly amount of the stipend will be determined based on the stipend rates published yearly by the OHR Policy and Compensation Unit. The stipend will be paid on a monthly basis and part-time internship arrangements are prorated accordingly.
• The purpose of the Internship Programme is not to lead to further employment with UNV but to complement an intern's studies. Therefore, there should be no expectation of employment at the end of an internship.
• UNV accepts no responsibility for the intern's medical insurance or for costs arising from illness during the internship. Interns are required to provide proof of medical insurance coverage.
• Only short-listed candidates will be contacted. Short-listed candidates may be requested to take a short-written test and/or interview.

          Incomplete applications will not be considered.