The primary responsibilities of the position are as follows: 1. Coordinate scheduling, training, performance and activities of the Security Operations Center (SOC)Assistants. 2. Overseeing daily operations of the Security Operations Center (SOC) 3. Monitoring the use of the Security Communication System 4. Sharing Information of Security Incidents with United Nations Security Management System (UNSMS) and Non-Governmental Organization (INGO) personnel 5. Monitoring the Security Communication System status 6. Managing Information 7. Monitoring the Procedures 8. Perform other duties, as directed by the most senior security professional 1. Coordinate the scheduling, training, performance and activities of SOC assistants: - Coordinate the shift system to ensure effective coverage hours as defined in SRMM, or as applicable, taking into consideration coverage during absences of personnel or where additional support is required during an emergency.
- Ensure SOC assistants are trained and capable of delivering services at the expected level. Ensure regular refresher training is provided. This includes training components related to SOPs, supporting gender-based security incidents, initial actions, response , and handling of sensitive information cognizant of confidentiality requirements.
- Monitor individual team members’ performance; provide guidance and instruction, as and when required.
2. Overseeing daily operations of the SOC: - Coordinate the reception, transmission, and relay of security and safety messages and information on behalf of the Designated Official (DO)/Area Security Coordinator
- (ASC)/Chief Security Advisor (CSA)/Field Security Coordination Officer (FSCO), as applicable, via all identified means of communication to personnel.
- Oversee the monitoring of the movement of field missions, including missions to Access Restricted Area, per the identified measures from the security risk management (SRM) process and appropriate local standard operating procedures (SOPs).
- Ensure all incoming/outgoing information messages to concerned UN personnel/entities are registered, timely distributed, and logged appropriately.
- Coordinate the undertaking of personnel headcount and communications checks in accordance with instructions from the DO/ASC/CSA/FSCO, as applicable, or an established SOP in a timely and accurate manner.
- Supervise the SOC personnel to direct personnel to the nearest response team emergency services during times of security or safety incidents.
- Support the FSCO in checking the coordinates for mission visits to Access Restricted Area, when required.
3. Monitoring the use of the SCS: - Monitor the usage of the SCS and ensure it is used according to established SOPs; report non-compliance in the usage of the SCS to the most senior security professional in AOR.
- Coordinate and guide SOC personnel on the appropriate use of the SCS.
- Monitor the coverage and effectiveness of the SCS and inform the FSCO in time in case of any deficiency.
4. Sharing information of Security Incidents with UNSMS/INGO: - Monitor and track the notifications of security and safety incidents and escalate these via the appropriate channels for follow-up and support;
- Ensure that SOC personnel, based on the local SOPs, provide appropriate timely support to the UNSMS and international non-governmental organization (INGO) as per SLT policy.
- Ensure that the SOC notifies the respective UNSMS organization or INGO security focal point when their personnel is involved in a security or safety incident.
5. Monitoring the SCS status: - Verify the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is working properly; report any anomalies to the appropriate authority for further action or guidance.
- Ensure proper use of the equipment and report any misuse by any person to the appropriate authority. This includes monitoring the use of all telephony and other third-party “paid” services.
- Responsible for daily routine service checks of all equipment maintained by the SOC and logging the serviceability status; reporting any problem observed to the appropriate authority and notifying affected users promptly.
- Ensure that the Radio Checks for Security Areas is conducted as per the approved SRM measures and provide completed compliance sheets to FSCOs/FSAs in their Security Areas within 48 hours.
- Ensure that a preventive maintenance plan for the SOC is in place and oversee its implementation: verify that maintenance and repair work is implemented as planned and according to standards.
- Regularly check the functionality of the SCS at the GSOC backup location.
6. Managing information: - Maintain, an appropriate level of confidentiality, per UN information management policies and established SOPs for personnel, the current contact, and residence details of all UNSMS personnel and their eligible dependents (and, if applicable, contact details of INGO and implementing partners), and the contact details of vehicles, premises and assets;
- Maintain Security Incidents database and providing figures as needed;
- Ensure that a current UN warden list is provided to the SOC;
- Ensure availability of the current contact details of the response team emergency services , working closely with the senior security professional to maintain accurate and up-to-date information.
- Ensure that actions and communications are undertaken to support security or safety incidents, or any other critical communications are recorded and logged.
- Supervise the preparation and submission of reports and summaries, as directed by the most senior security professional.
- Prepare the presentations covering security situation when required.
7. Monitoring the procedures: - Review SOC SOPs, as appropriate.
- Train and inform SOC personnel on the latest version of the SOC SOP.
- Monitor the adequate implementation of the SOPs by SOC personnel.
- Support in providing security briefings to the UN newcomers and visitors.
8. Perform other duties, as directed by the most senior security professional.
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