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Developing Standard Operating Procedures for the Helpline at the Supreme Judge Department
|Advertised on behalf of :|
|Location :||Home based, Home based, with travel within Ramallah and governorates., PALESTINIAN TERRITORIES|
|Application Deadline :||28-May-23 (Midnight New York, USA)|
|Type of Contract :||Individual Contract|
|Post Level :||National Consultant|
|Languages Required :||Arabic English|
|Starting Date :|
(date when the selected candidate is expected to start)
|Duration of Initial Contract :||5 months (30 working days)|
|Expected Duration of Assignment :||5 months (30 working days)|
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UN Women (UNW), grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Placing women’s rights at the centre of all its efforts, the UN Women leads and coordinates the United Nations system efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world. It provides strong and coherent leadership in support of Member States’ priorities and efforts, building effective partnerships with civil society and other relevant actors.
UN Women’s triple mandate, along with its global network and deep policy and programming expertise, continues to endow the Entity with a unique capacity to: (i) support Member States to strengthen global norms and standards for gender equality and women’s empowerment, and mainstream gender perspectives in other thematic areas; (ii) promote coordination and coherence across the UN system to enhance accountability and results for gender equality and women’s empowerment; and (iii) undertake operational activities to support Member States, upon their request, in translating global norms and standards into legislation, policies and strategies at country level.
UN Women plays an innovative and catalytic role in the State of Palestine since its inception in 1997 (as UNIFEM). In line with the national priorities, the work of UN Women for the period 2023-2025 is aligned with three of the Palestine United Nations Sustainable Development Cooperation Framework’s (UNSDCF) outcomes:
Its three-year Strategic Note supports the efforts to achieve measurable results in country in terms of four UN Women global Strategic Plan impacts (2022-2025): (SP Impact 1). Governance and participation in public life; (SP Impact 2). Women’s Economic Empowerment; (SP Impact 3). Ending Violence Against Women and Girls and; SP Impact 4. Women peace and security, Humanitarian & Disaster Risk Reduction.
In line with the Palestinian Government’s commitment to achieve gender equality and to fight Violence Against Women (VAW), and in full partnership with the Justice, Security and Social Sectors, including the Public Prosecution (PP), the Palestinian Civil Police (PCP), the Ministry of Social Development (MoSD), the High Judicial Council (HJC) and the Supreme Judge Department (SJD), UN Women, within its joint programme with UNDP and UNICEF- “Promoting the Rule of Law in Palestine- SAWASYA II” is supporting the Justice, Social and Security institutions to mainstream gender into their procedures and policies, and develop and provide gender responsive services to women victims and survivors of violence, through providing institutional capacity building and policy level interventions amongst others.
UN Women within Sawasya II programme and through collaboration with UNICEF and partnership and cooperation with the Supreme Judge Department has developed a working plan for the establishment of a helpline at the Supreme Judge Department, to facilitate people’s access to information and justice services, notably women, children, people with disabilities and elderly people. One key element in the plan is related to developing SoPs for the management of cases through the helpline, to enable the SJD to provide services in a consistent, gender responsive and child friendly manner.
Against this background, UN Women within Sawasya II programme aims to contract an experienced consultant to develop SoPs for the helpline at the Supreme Judge Department.
The main objective of the assignment:
The main objective of the assignment is to develop SoPs for the helpline services at the SJD, to support the SJD to effectively and responsively manage the helpline in line with best practices and international human rights norms and standards, taking into consideration the rights of women, children, people with disabilities and elderly people.
More specifically, the assignment aims to:
1. Develop an introductory section that includes the scope and types of services that will be provided through the helpline; the service providers who will be involved in the provision of services, the roles and responsibilities; the ethics and standards that are to be adhered to; and any other aspect depending on discussion with and approval of UN Women, UNICEF and the SJD.
2. Develop the SoPs starting from receiving the call; providing advice; referring and following up on the case.
Duties and Responsibilities
Under the overall supervision of the UN Women Special Representative in the State of Palestine, the direct supervision of UN Women Sawasya II Programme Specialist, and working in close cooperation and coordination with UN Women Sawasya II technical team, UNICEF and the SJD focal points, the selected consultant will undertake the following tasks, duties, and responsibilities:
Develop an inception report that includes a detailed description of the work plan, the methodological framework, and the outline of the SoPs to be approved by UN Women.
Development of the helpline’s SoPs:
Reporting on the whole assignment:
The selected consultant will be requested to submit a final report that includes a description of the assignment’s objectives, the methodology that was used, main achievements, main challenges, lessons learned and recommendations. The final report should include all annexes relevant to the assignment including lists of persons interviewed, minutes of workshops, and meetings conducted, materials consulted, raw material, tools, minutes of meetings, developed and filled questionnaires, among others, as relevant and required.
Please visit this link for more information on UN Women’s Core Values and Competencies: https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-values-and-competencies-framework-en.pdf
Required Skills and Experience
This SSA modality is governed by UN Women General Terms and Conditions. UN Women will only be able to respond to applicants who meet the minimum requirements.
Candidates should clearly indicate how they meet the above-mentioned criteria in their applications.
The following documents should be submitted as part of the application. Please make sure you have provided all requested materials:
Note: Kindly note that the system will only allow one attachment. Please upload as one attachment of the documents as mentioned above online through this website.
Candidates should have the ability to quickly submit degree certificates, medical certification (of good health) expression of Interest (EoI).
Evaluation of applicants
Candidates will be evaluated using a cumulative analysis method taking into consideration the combination of the applicants’ qualifications mentioned above, and financial proposal. A contract will be awarded to the individual consultant whose offer receives the highest score out of below defined technical and financial criteria. Only candidates obtaining a minimum of 50 points in the technical evaluation will be considered for financial evaluation.
Technical Evaluation (70%) – max. 70 points:
Financial Evaluation (30%) – max. 30 points.
The maximum number of points assigned to the financial proposal is allocated to the lowest price proposal. All other price proposals receive points in inverse proportion. A suggested formula is as follows:
p = 30 (µ/z)
Using the following values:
p = points for the financial proposal being evaluated
µ = price of the lowest priced proposal
z = price of the proposal being evaluated
Only long-listed candidates will be contacted.
Financial proposal. Shortlisted candidate will be requested to submit a financial proposal. The financial proposal shall specify a total lump sum amount breaking down a daily professional fee, proposed number of working days and any related expenses, i.e. travel and communications expenses.
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