The Office of the Ombudsman for United Nations Funds and Programmes offers dedicated informal conflict-resolution services to all contract holders from UNDP, UNFPA, UNICEF, UNOPS, and UN Women. The Ombudsman does not advocate for any party in a conflict but neutrally assists in finding an amicable solution so that all members of the workforce are treated equitably and that justice is done.

As part of the efforts to improve organizational culture and ways of responding to grievances, the Office of the Ombudsman is increasing the existing capacity for mediation services through the expansion of its Global Mediation Panel consisting of external, on-call mediators.

When the Office of the Ombudsman deems that a dispute brought to the attention of the Office would be best addressed by the mediation process, the matter may be referred to the Global Mediation Panel to address it in a faster, less intrusive way than through the formal process.

Under the direct supervision of the Mediation Specialist and leadership of the Ombudsman, the on-call external mediators will be responsible for the following duties:

·       Provide on-call mediation and other conflict resolution services as a third-party neutral mediator/ ADR professional upon request by the Office of the Ombudsman.

·       When requested, meet with visitors to listen to their workplace concerns and assess the suitability of mediation to resolve the dispute at stake.

·       Maintain neutrality and impartiality towards all parties and ensure confidentiality of the process.

·       Where required, assist in following up with the parties after mediation to receive feedback and to advise clients of further services.

·       Conduct and participate in trainings as requested by the Office of the Ombudsman.

·       Promptly provide all necessary information about the cases handled to the Office of the Ombudsman, including by reporting requested data in technology systems, surveys, and reports.

·       Collaborate with the Office of the Ombudsman and any other relevant UN organizations regarding any concerns or complaints received as to the conducted mediations; and

Comply with all applicable ethical standards, processes, and procedures established by the Office of the Ombudsman and the United Nations. 

Professionalism:

·       Has a thorough understanding of and significant experience in the mediation process.   Demonstrates professional competence and mastery of the subject matter, is conscientious and efficient in meeting commitments, and observes deadlines.

Communication:

·       Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Client Orientation:

·       Considers all those to whom services are provided to be “clients”; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Judgement/Decision-making:

Identifies the key issues in a complex situation; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the organization; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision.

Please attach a maximum 3-page resume or CV in a PDF format detailing your mediation training and practical experience, including the number of mediation cases handled. Applicants that do not submit a resume or CV will not be considered.

As per UNDP’s procurement rules, the mediator's compensation is based on the residency of the mediator. To establish accurate expectations, the daily rate of mediators typically ranges from $300-400.