UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Through the Regional Office for Asia and the Pacific (ROAP) in Bangkok and a number of country and multi-country offices as well as programme presences across the region, UN Women builds on a long history of support to governments, civil society and other actors to promote gender equality and empower all women and girls. We stand behind women’s equal participation in all aspects of life, focusing on five priority areas: addressing gender perspectives in intergovernmental processes; women’s political participation and leadership; enhancing women’s economic empowerment; ending violence against women and girls; and promoting women’s participation in peace and security and humanitarian action.

The Resources Management and Operations team of UN Women ROAP comprises of finance, human resources, ICT, procurement, administration and resources management, providing operational support and advice to ROAP management and programme teams as well as M/COs and Project Offices in the Asia and the Pacific region.

Under the overall guidance of the Chief, Information and Communications Technology (ICT), the direct supervision of the Regional Operations Manager and ICT Associate, the ICT Assistant provides ICT supports and services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the RO productivity. The ICT Support Assistant promotes a client-oriented approach.

1. Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures.?

• Provide IT support in the use of Quantum (UN WOMEN’s ERP System) functionality for improved business results and improved client services.

 2. Ensure effective functioning of the ROAP and Project Offices hardware and software.

• Install, operate, and maintain all Regional Office and Project Offices hardware equipment.
• Provide advice on the acquisition of hardware supplies. 
• Make routine repairs and change of hardware electronic components.
• Plan, install and maintain all communication systems including mobile devices and satellite phones.
• Install commercial and in-house developed software and related upgrades, anti-virus programmes.
• Maintain an up-to-date inventory of the software and hardware. 

3. Ensure efficient networks administration.

• Assistance in troubleshooting and monitoring of network problems.
• Monitor the network connection on a daily basis to ensure stable and responsive network environment.
• Configure network printers and provide user access as required.
• Liaise with UNDP to trouble-shoot and monitor ROAP network problems.
• Respond to user needs and questions regarding network access.
• Maintain up-to-date parameters of information for the network clients and electronic mail.
• Assistance in backup and restoration procedures for local drives; Maintenance of backup logs; organize off-site storage of backups.

4. Provide web management services.

• Maintain the ROAP and Project Offices web site and Intranet.
• Upload documents including job advertisement to the ROAP web site as requested.

5.Provide administrative support regarding ICT issues including assets related to ICT.

• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Maintenance of records on IT related asset management, preparation of reports, incl. year-end asset certification. Extraction of data from various sources.
• Process ICT equipment registration and disposal in UN Women System asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required.
• Provide ICT support to key events.

6.Provide technical support and advice to ROAP and Programme Presence staff.

• Diagnose, evaluate, and prioritize requests for assistance from staff in RO/COs/ Programme Presence offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues.
• Liaise with ICT Associate in HQ for support and guidance.
• Meet all ICT on-boarding requirements for new staff.

7.Facilitate knowledge building and knowledge sharing in the Regional Office and Project Presence

• Contribute to the organization of trainings for the RO and Project Offices staff on ICT issues.
• Synthesize lessons learned and best practices in ICT.

Key Performance Indicators

• Well maintained and serviced hardware and software.
• Quality support and advice to clients.
• Timely web maintenance.
• Quality trainings and reference materials.

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Functional Competencies:

• Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems.
• Strong PC hardware troubleshooting skills.
• Strong knowledge of video conferencing and telecommunication.
• Strong knowledge of database packages.
• Ability to review a variety of data, identify and adjust discrepancies.

Please visit this link for more information on UN Women’s Core Values and Competencies: https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-values-and-competencies-framework-en.pdf

Education and certification:

• Completion of secondary education is a requirement.
• Bachelor’s Degree in Computer Science is an asset.
• Microsoft Certified Professional (MCP) is preferable.

Experience:

• At least 4 years of experience in an IT environment, telecommunications facilities hardware/software and helpdesk support are required.
• Experience in SharePoint application is an asset.
• UN Work experience is an advantage.

Language Requirements:

• Fluency in English and Thai is required.
• Working knowledge of another official UN language is an asset.

Application:

All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded

from https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employm ent/UN-Women-P11-Personal-History-Form.doc. Kindly note that the system will only allow one attachment.

Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.

Inclusion Statement:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and

procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)