UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.
The Information Systems and Telecommunication (IST) Section, located in DMA (Division of Management and Administration), is responsible for the strategic planning and development of ICT solutions and services, information security, sourcing of information systems and equipment to support business needs and for the maintenance, availability, reliability, and quality of performance of information and telecommunications systems and services globally in all UN Women offices.
As part of organizational digital transformation journey, UN Women has recently implemented Oracle Cloud ERP (Enterprise Resources Planning) platform (Quantum) from the current legacy Peoplesoft ERP platform, through a joint inter-agency project including UNDP, UNFPA, UNV, and other agencies. The project scope includes all key ERP modules covering human resources, project management, procurement and financials management.
Alongside the Quantum ERP implementation, UN Women utilizes an Identity and Access Management (IDAM) application within the UNall Portal, pivotal in managing access to Quantum ERP. This IDAM solution is integral to enforcing the Segregation of Duties (SoD) within Quantum and aligning user roles with UN Women’s Internal Control Framework (ICF) and Delegation of Authority (DOA) Framework.
Under the overall guidance and direct supervision of Chief of IST, the incumbent’s key responsibilities include:
- Manage IDAM and DOA/ICF automation solution ensuring DOA and ICF compliance systematically
- Promote and solidify Information Technology Change and Release Management
- Oversee ERP and Enterprise Applications Helpdesk operations
- Foster agile planning and ICT governance
The ICT Systems Specialist works in close collaboration with BPOs and colleagues in DMA, SPRED, PPID, SPD, IST and UNDP IDAM and ERP Teams ensure successful Change and Release Management.
Duties and Responsibilities
Manage IDAM and DOA/ICF automation solution ensuring DOA and ICF compliance systematically:
- Serve as the technical lead for Quantum user and access management (UNall/IDAM);
- Collaborate with business units, BPOs, UNDP’s IDAM team, and vendors to integrate UN Women’s requirements into Quantum UNall/IDAM;
- Lead the DOA and ICF automation design and deployment to streamline user provisioning;
- Oversee and manage the Quantum ERP user provision process and related system enhancements across the organization;
- Provide advisory support and capacity building for Quantum UNall/IDAM focal points in HQs, regional and country offices;
- Offer ICF/DOA guidance and solutions, supporting the Deputy Director of DMA;
- Effectively communicate IDAM system and ICT policy/ procedure related guidance to internal customers, team members and other stakeholders.
Promote and solidify Information Technology Change and Release Management:
- Act as Release Manager to manage the release lifecycle process for corporate ICT systems ensuring its compliance with the change control and release management procedure;
- Socialize and coordinate different parties involved such as business offices, development teams, third-party vendors, etc. to implement the change and release management process;
- Review Change Management Dashboard and prepare regular releases monthly;
- Constantly monitor the emergency release requests (ERs) submitted and ensure the ERs are approved timely;
- Monitor release milestone progress and conduct release readiness review and sign-off through utilizing Global Service Tracker (GST) Change Request and Emergency Release Request systems;
- Coordinate release lifecycle activities and tasks among teams;
- Coordinate UN Women Quantum ERP related change requests including UN Women master data changes with UNDP team to ensure compliance with Quantum Change and Release Management procedure as required;
- Maintain change and release management SharePoint site and develop release documentation templates as required.
Oversee ERP and Enterprise Applications Helpdesk operations:
- Perform oversight of UN Women Quantum ERP and Enterprise Applications Support Helpdesk functions;
- Facilitate and coordinate with UN Women BPOs, IST and UNDP teams and vendors, on timely resolution of complex UN Women Quantum ERP and applications support issues;
- Promote effective usage of GST and ServiceNow platform and workflow for Quantum and applications support related queries and requests;
- Contribute to the development and update of adequate Frequently Asked Questions to enhance effective Quantum ERP usage and foster learning and building users’ capability for self-troubleshooting;
- Provide technical inputs and support in the development of systems user procedures and guidelines, SOPs as required;
- Provide Quantum ERP capacity building support to the Regional Offices support teams and other offices as required ;
- Collaborate with internal and external auditors and legal specialists to ensure that the system related policies, processes and procedures comply with UN regulations;
- Provide analytical and technical support to the business units in UN Women and other stakeholders on the effective utilization of Quantum and Enterprise applications.
Foster agile planning and ICT governance:
- Coordinate new ICT project requests across the house, provide guidance to the requesting department about the policy and process, and facilitate the in-take process through the ICT governance process;
- Serve as “Rapporteur” of ICT Board Secretariate and assist Chief of IST in organizing and coordinating ICT Board and ICT Coordination Group meetings;
- Provide coordination support in the audit process including both external UNBoA (board of audit) and internal audit;
- Manage large agreements, renewals and licensing such as Microsoft Enterprise Agreement, Oracle;
- Manage oversee IST cost recovery process for services provided by IST to internal clients;
- Assist the Chief of IST in Annual/Biennial work planning process and other IST financial/budget management tasks as required.
- Respect for Diversity
- Awareness and Sensitivity Regarding Gender Issues
- Creative Problem Solving
- Effective Communication
- Inclusive Collaboration
- Stakeholder Engagement
- Leading by Example
Please visit this link for more information on UN Women’s Core Values and Competencies:
- Demonstrated proficiency to have analytical ability and thorough understanding of software development life cycle processes
- Working knowledge of ERP systems and modern Cloud technologies
- Actively seeks to apply current expertise and new ideas on how to optimize use of technology to streamline workloads
- Ability to interact with technical and functional personnel at all levels
- Ability to work independently and manage multiple task assignments
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Required Skills and Experience
Education and certification:
- Master’s Degree in Computer Science, Engineering, Information Systems, Business Administration or related discipline;
- A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
- A minimum of five (5) years of experience in information technology, including business process design, ERP platforms and Helpdesk operations;
- Experience in the design and rollout of identity and access management solutions for ERP systems, is required;
- Experience with Peoplesoft or Oracle Cloud ERP and Service-Now is required;
- Experience in managing onsite and offshore technical teams and vendors is required;
- Experience in application support including problem analysis and resolution is required;
- Experience with Iterative or Agile project methodologies and tools is required;
- Experience with UN entities in ICT projects is desired.
- Fluency in English is required;
- Knowledge of another official UN language is desirable (French, Arabic, Chinese, Russian or Spanish).
All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from: https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-P11-Personal-History-Form.doc. Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.
In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
Diversity and inclusion:
At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)