UNDP Jobs - 15202- ICT Support Associate

ICT Support Associate

Location :

Abuja, NIGERIA

Type of Contract :

Service Contract

Starting Date :

26-Apr-2010

Application Deadline :

19-Mar-10 (Midnight New York, USA)

Post Level :

SB-3

Duration of Initial Contract :

1 year

Languages Required :

English

Expected Duration of Assignment :

4-5 years, with possibility of yearly renewal

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

Despite 10 years of uninterrupted civil rule and three successive general elections including a successful transfer of power from one civilian administration to another, Nigeria continues to face the challenge of conducting elections that meet both regional and international standards of free, fair and credible elections. Consequently, soon after his inauguration as President in May 2007, President Umaru Yar’adua made commitment to reform Nigeria’s electoral system and strengthen democratic governance. Electoral reform is currently under way, and hopefully will be concluded before the next general elections in 2011. UNDP and other donors – the EU, DFID and CIDA have initiated Democratic Governance for Development (DGD), in response to the request from the Nigerian government to assist in working towards achieving a more credible electoral process.

This initiative will enable the Nigerian Government to work closely with Civil Society Organizations and other political key players in a six distinct and inter-related programming components such as :

1. Strengthening of National Assembly
2. Strengthening of Political Parties
3. Improvement of the Electoral Process
4. Increased Capacity and Performance of Civil Society
5. Reinforcing the role of the Media
6. Empowerment of Women

DGD in Nigeria will focus on Electoral Cycle Support and Deepening Democracy within the framework of the Joint Donor basket Fund (JDBF) 2 that will support the electoral process and consolidation of democracy from 2009 -2014. The programme period will be covered for 5 years.

Duties and Responsibilities

Summary of Key Functions:

Implementation of ICT strategies and introduction/implementation of new technologies
Effective functioning of the DGD Project hardware and software packages
Networks administration
Provision of web management services
Provision of administrative support
Facilitation of knowledge building and knowledge sharing

1. Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the project technology environment.
Provision of inputs to elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management.
Development and update of the ICT annual plan.
Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

2. Ensures effective functioning of the DGD Project hardware and software packages focusing on the achievement of the following results:

Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
Supervision of the implementation of corporate UNDP systems.
Development of new software packages for high impact results (e.g. office management system, electronic registry, etc) as required.

3. Ensures efficient networks administration focusing on achievement of the following results:

Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that DGD’s desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
Trouble-shooting and monitoring of network problems.
Response to user needs and questions regarding network access.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
Timely LAN Infrastructure and Internet connectivity upgrade to meet DGD requirements.

4 . Provides web management services focusing on achievement of the following results:

Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
Creation and maintenance of the CO web site and intranet ensuring that the content is updated and meets the requirements of the DGD.

5 . Provides administrative support focusing on achievement of the following results:

Provision of advice on and assistance in procurement of new equipment for the DGD projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
Maintenance of an up-to-date inventory of the software and hardware.
Maintenance of the library of reference materials.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.

6. Ensures facilitation of knowledge building and knowledge sharing in the DGD project focusing on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Organization of trainings for the operations/ projects staff on ICT issues.
Maintenance of staff training profiles.
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice.

IV. Impact of Results

The key results have an impact on the overall efficiency of the DGD Project including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Competencies

Corporate Competencies:

Demonstrates commitment to UNDP’s mission, vision and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:

Knowledge Management and Learning
Shares knowledge and experience and provides helpful advice to others in the office
Ability to develop systems for structuring, codifying and providing access to information and knowledge

Development and Operational Effectiveness

Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP
Ability to supervise and train support staff
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems

Leadership and Self-Management

Focuses on result for the client and responds positively to feedback
Consistently approaches work with energy and a positive, constructive attitude
Demonstrates openness to change and ability to manage complexity

Required Skills and Experience

Education:

Secondary Education. University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

5 to 7 years of working experience in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design.
Fluency in written and spoken English is essential.