Corporate Competencies:
Demonstrate integrity by modeling the UN’s values and ethical standards; Display cultural, gender, religion, race, nationality and age sensitivity and adaptability.
Action Management:
Delegates tasks with clear instructions. Prioritizes team activities based on urgencies, time constraints. Ensures that internal clients’ needs are properly met (e.g., follows up with clients) and that individuals have the training necessary to accomplish their work. Communication:
Adapts the level of language and the complexity of content to the audience. Facilitates transparent communication among staff.
Training and/or experience utilising computers, including word processing, spreadsheet and other standard WFP software packages and systems. General knowledge of UN system policies, rules, regulations and procedures governing human resources administration. Thorough knowledge of modern office procedures and methods. Good knowledge of information management principles. Good knowledge of principles/practices of dealing with high-level visitors. General knowledge of UN system administrative policies, rules, regulations and procedures in the area of administration
Ethics and Values:
Ensures that WFP’s regulations, procedures and policies are applied within the work unit. Deals fairly and equitably with individuals under their supervision.
Teamwork:
Monitors team progress to ensure objectives are met. Ensures that the developmental needs of the team are met. Actively facilitates cooperation among team members.
Client Orientation:
Ensures that staff understand their clients and their personal role in providing services to them. Works with client to resolve areas of dissatisfaction.
Behavioral Flexibility:
Encourages others to be open and respond constructively to change. Promotes understanding and appreciation of diversity within the work unit. Creates work methods capable of accommodating changing priorities. Encourages others during periods of uncertainty.
Concerns for Order:
Develops strategies to quickly respond in high pressure situations and systems to organise complex data for future use.
Initiative:
Proposes methods to enhance work processes. Proactively identifies potential problems in work unit and implements measures to avoid them. Adjusts work of those directly under their supervision in challenging circumstances.
Information Seeking:
Consolidates data obtained from multiple sources. Identifies areas where further research and analysis are necessary.
Organizational Awareness
Demonstrates an understanding of how own work unit contributes to WFP’s objectives. Adheres to policies and procedures affecting one’s roles and responsibilities. Provides accurate and reliable information to staff on rules, regulations and procedures in area of work. Uses knowledge of specific project objectives to facilitate activities within the work unit.
Critical Success Factors
Ability to utilize computers; ability to handle a large volume of work quickly and accurately under time constraints. Ability to maintain accurate files and precise records; Ability to work systematically and handle confidential material with discretion. Good communication and interpersonal skills in dealing with clients; . Courtesy, tact and ability to work effectively with people of different national and cultural backgrounds; Ability to deal patiently and tactfully with high-level visitors; demonstrated high sense of confidentiality, initiative and good judgment. Good organizational skills; ability to draft moderately complex correspondence and to write and spell correctly. Ability to work independently and exercise good judgment in stressful situations. Ability to perform as a key reference for staff and provide guidance and advice on a range of office procedures. Ability to review a variety of data, identify and adjust data discrepancies. Identify and resolve operational problems with substantial independence. Ability to obtain or give factualinformation of a non-routine nature involving interpretation of facts and requiring clarity ofexpression. Ability to work in a team environment and coordinate assignments to
achieve common goals.
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