ICT LAN Clerk


Location : Brasília, BRAZIL
Application Deadline :17-Jan-13 (Midnight New York, USA)
Type of Contract :Service Contract
Post Level :SB-2
Languages Required :
 Portuguese
Starting Date :
(date when the selected candidate is expected to start)		01-Feb-2013
Duration of Initial Contract :12 meses

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Background
Under the guidance and direct supervision of the ICT Specialist/Analyst or Associate, ICT LAN Clerk provides daily ICT infrastructure support services to the UN House/SVM Complex.

The ICT LAN Clerk works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large CO and Common premises signatory Agencies.


Duties and Responsibilities

Supports networks administration, focusing on achievement of the following results: 

- Assistance in trouble-shooting and monitoring of network problems. 
- Response to user needs and questions regarding network access.
Supports implementation of Implementation of ICT Infrastructure, focusing on achievement of the following results: 

- Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.


Summary of key functions: 

- Implementation of ICT Infrastructure including cabling 
- Support to networks administration 
- Provision of administrative support of the common premises ICT infrastructure contracts 
- Facilitation of knowledge building and knowledge sharing

Provides administrative support, focusing on achievement of the following results: 

- Maintenance of an up-to-date ICT infrastructure inventory of software and hardware. 
- Open, follow up and closure responsible of ISP and Telecom technical calls

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results: 

- Sound contributions to common premises agencies ICT staff, knowledge networks and communities of practice.

Impact of Results
The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.


Competencies
Corporate Competencies:

-Demonstrates commitment to UNDP’s mission, vision and values 
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:
Knowledge Management and Learning 
- Shares knowledge and experience and provides helpful advice to others in the office and common premises agencies

Development and Operational Effectiveness
-Ability to provide basic IT support services
-Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP 
- Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported 
- Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems 
- Ability to perform work of confidential nature and handle a large volume of work 
- Some experience in client support, such as, a Help Desk or User Support Unit,

Leadership and Self-Management 
- Focuses on result for the client and responds positively to feedback
-Consistently approaches work with energy and a positive, constructive attitude
-Demonstrates openness to change and ability to manage complexity


Required Skills and Experience

Orientamos que todas as atividades, experiências e qualificações acadêmicas sejam descritas detalhadamente ao longo do preenchimento do formulário de candidatura: Personal History Form- PHF/P11 (baixe o documento neste link) http://www.pnud.org.br/arquivos/p11.doc  

Apenas as candidaturas preenchidas e submetidas através do formulário serão consideradas para análise. 

Education: Secondary education with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required. University Degree in Computer Science would be desirable, but it is not a requirement.
 
Experience:  2 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
Fluency in Portuguese.

IMPORTANTE:
Nacionalidade brasileira ou outros legalmente autorizados a trabalhar no Brasil

ATENÇÃO! Submissão de candidaturas:

Clique em "Apply Now". Após preencher os campos solicitados, clique em "Submit Application", você DEVERÁ anexar (upload resume) o formulário denominado UNDP Personal History Form - P11 (e não o CV) na página seguinte que surgirá. Este formulário poderá ser encontrado em nosso site: http://www.pnud.org.br/recrutamento/P11_Personal_history_form.doc  

Apenas as candidaturas preenchidas e submetidas através do formulário serão consideradas para análise.
Somente candidatos pré-selecionados serão contactados.

"UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence".



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