Antecedentes

Deberes y responsabilidades

Summary of key functions:

• Implementation of ICT strategies and introduction/implementation of new technologies
• Implementation of information and documentation management system
• Effective functioning of the CO hardware and software packages
• Networks administration
• Provision of web management services
• Facilitation of knowledge building and knowledge sharing

Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on achievement of the following results: 

• Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Provision of inputs to elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management.
• Development and update of the ICT annual plan, business continuity plan, disaster recovery plan, ICT infrastructure and training plans.
• Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP)
• Leadership of the ICT team for effective and client-oriented services.

• Provision of advice on maintenance of equipment and acquisition of new ICT equipment for the CO and projects.
• Supervision of the implementation of corporate UNDP system in line with the corporate standards.
• Development of new software for high impact results (e.g. office management system, e- registry, intranet, etc).

• Management of the computing resources to provide a stable and responsive environment.
• Operation of network utility procedures, defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
• Trouble-shooting and monitoring of network problems.
• Timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.
• Maintenance of the measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
• Provision of technical advice on network administration to other agencies as required.

• Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).
• Creation and technical maintenance of the CO websites and Intranet.
• Provision of technical advice on web management to other agencies as required.

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Organization of training for the operations/projects staff on ICT issues.
• Synthesis of lessons learned and best practices directly linked to ICT management.
• Sound contributions to knowledge networks and communities of practice.

Competencias

• Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues

• Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things
• Documents and analyses innovative strategies and new approaches

• Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position
• Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
• Identifies new and better approaches to work processes and incorporates the same in his/her work
• Analyzes the requirements and synthesizes proposals
• Strives to keep job knowledge up-to-date through self-directed study and other means of learning
• Demonstrates good knowledge of information technology and applies it in work assignments

• Demonstrates ability to diagnose problems and identifies and communicates processes to support change initiatives

• Maintains information/databases on system design features
• Develops simple system components

• Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion
• Organizes and prioritizes work schedule to meet client needs and deadlines
• Establishes, builds and sustains effective relationships within the work unit and with internal and external cliente
• Gathers, analyzes and disseminates information on best practice in accountability and results-based management systems

• Demonstrating/safeguarding ethics and integrity  
• Demonstrate corporate knowledge and sound judgment
• Self-development, initiative-taking
• Acting as a team player and facilitating team work
• Facilitating and encouraging open communication in the team, communicating effectively
• Creating synergies through self-control
• Managing conflict
• Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
• Informed and transparent decision making

Habilidades y experiencia requeridas

• Master’s degree in Information systems, Information Management or Bachelors with four years of experience in Computer Science or related discipline. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months.

• Up to 2 years of relevant working experience, including development and implementation of ICT strategies, management and supervision  of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.

• Fluency in Spanish and English.