Historique
The United Nations Volunteers (UNV) programme is the UN organization that promotes volunteerism to support peace and development worldwide. Volunteerism can transform the pace and nature of development and it benefits both society at large and the individual volunteer. UNV contributes to peace and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism into development programming, and mobilizing volunteers.In most cultures volunteerism is deeply embedded in long-established, ancient traditions of sharing and support within the communities. In this context, UN Volunteers take part in various forms of volunteerism and play a role in development and peace together with co-workers, host agencies and local communities.
In all assignments, UN Volunteers promote volunteerism through their action and conduct. Engaging in volunteer activity can effectively and positively enrich their understanding of local and social realities, as well as create a bridge between themselves and the people in their host community. This will make the time they spend as UN Volunteers even more rewarding and productive.
A comprehensive, well-coordinated approach which engages government structures, civil society and the private sector to ensure sustainable national economic development. This in turn enables implementation of Zimbabwe’s Medium Term Plan as well as the necessary progress on the Millennium Development Goals. The ‘Towards 2015’ Project, through a holistic approach under the leadership of the Government of Zimbabwe, collaborates with a wide range of development actors at central and local levels with the objective of enhancing the national development response and accelerating MDG progress in Zimbabwe by 2015.Specifically, the project aims to deliver on the following key results:
- National processes for policy formulation and implementation established
- MTP implementation monitored and reported
- National MDG progress monitored and reported upon
- MDG Accelerated Action Plan developed and implemented
- Increased national awareness and commitment to the MDGs
- Increased local capacity for MDG-based planning
The ICT support assistant will support the implementation of ICT management systems and strategies, ensure effective functioning of hardware and software packages, support networks administration, provide web management services, provide administrative support and ensure facilitation of knowledge building and knowledge sharing in the Ministry.
Devoirs et responsabilités
Under the direct supervision of the Secretary for Economic Planning and Investment Promotion the UN Volunteer will undertake the following tasks:Ensure implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:
- Coordinate the development and implementation Standard Operating Procedures in ICT services
- Provision of support to the use of internet services for improved business results and improved client services
- Effective functioning (installation, operation and maintenance) of all Ministry hardware equipment
- Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
- Installation of commercial software and related upgrades, anti-virus programs on a timely basis.
- Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
- Trouble-shooting and monitoring of network problems, ensuring that the Ministry desktop and network resources are protected from malicious virus attacks and deploying counter measures in the event of the attacks
- Respond to user needs and questions regarding network access.
- Maintenance of up-to-date parameters of information for the network clients and electronic mail.
- Implementation of backup and restoration procedures for local drives.
- Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
- Networks administration support to staff members as required.
- Support to the maintenance of the Ministry’s websites.
- Set up and maintenance of the Ministry’s intranet
- Provision of advice on and assistance in procurement of new ICT equipment for the Ministry
- Maintenance of an up-to-date inventory of the software and hardware.
- Maintenance of a library of ICT related reference materials
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
- Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
- Conduct Training of staff on intranet usage and web maintenance.
- Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark IVD);
- Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
- Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities;
- Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
- Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;
- Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.
Compétences
Corporate Competencies- Demonstrates integrity by modeling the Government and UN values and ethical standards
- Promotes the vision, mission, and strategic goals of the Government and UNDP
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Focuses on impact and results for the client and responds positively to feedback.
- Consistently approaches work with energy and a positive, constructive attitude.
- Demonstrates resourcefulness, initiative and ability to meet tight deadlines.
- Uses knowledge and reasoning to identify the strength and weaknesses of alternate solutions, conclusions and approaches to problems.
- Remains calm, in control and good humoured even under pressure.
- Consistently approaches work with energy and a positive attitude
- Actively works towards continuing personal learning and development.
- Promotes a knowledge sharing and learning culture in the office.
- A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.
Qualifications et expériences requises
Education- Secondary education with relevant certifications in hardware and software management and application or Microsoft Certified Professional (MCP) required.
- University Degree in Information Management, Information Technology, Computer Science would be desirable, but it is not a requirement.
- Minimum of 3 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
- Effectively manages own work related to multiple tasks or activities.
- Responds quickly to emergencies with a solution or a decision.
- Strong IT skills.
- English language fluency and strong writing skills required.
- Good communication skills
The UNV volunteer will be based in Harare, Zimbabwe which is a classified “E” family duty station with rationally good living conditions with most of the economic and social amenities available with reasonable accommodation available. Most commodities are available in supermarkets and restaurants. However, as many countries with economic challenges, Zimbabwe have a developed infrastructure but with common challenges like power cuts and taps may run dry at times. Security is good but under UN Security Zone classification of Phase 2.
Conditions of Service
- A 12 month contract; monthly volunteer living allowance (VLA) intended to cover housing, basic needs and utilities.
FC: 04000