UNDP Jobs - 38143- Business Analyst/ICT Specialist

Business Analyst/ICT Specialist

Location :

New York, UNITED STATES OF AMERICA

Type of Contract :

Individual Contract

Starting Date :

Application Deadline :

19-Jun-13 (Midnight New York, USA)

Post Level :

International Consultant

Duration of Initial Contract :

3 months

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The goal of the Resource Management Division (RMD) is to support the effective steering and management of the Bureau for Crisis Prevention and Recovery (BCPR) through strategic and timely information and advice on management of all resources, including financial, human, procurement, logistical, and information technology.

This assignment is open to all qualified external candidates. The assignment is expected to be for a period of 3 months initially.

Duties and Responsibilities

Under the supervision of the Chief (RMD), and in full collaboration with ICT team, the Business Analyst/IT Specialist will perform the following functions:

Identify business process improvement opportunities and coordinate the documentation and mapping of user and technical requirements for office automation
Develop and maintain applications using Sharepoint, and analytical financial reports using business intelligence tools
Provide help desk support to end users

Identify business process improvement opportunities and coordinate the documentation and mapping of user and technical requirements for office automation:

Coordinate BCPR business processes definition and documentation, liaising with all teams in BCPR to understand user requirements;
Identify business process improvement opportunities;
Lead in the documentation and mapping of user and technical requirements for automation.

Develop and maintain applications using Sharepoint, and analytical reports using business intelligence tools:

Develop and maintain business tools in Sharepoint;
Develop and maintain the technical aspects of BCPR website;
Develop and maintain reports using business intelligence tools;
Develop and maintain all user guides for all BCPR applications.

Provide help desk support to end users:

Provide technical support for BCPR’s business applications and ICT requirements;
Ensure full compliance with corporate information management and technology standards, guidelines and procedures, including for web management.

The key results have an impact on the overall efficiency of BCPR Operations, including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Competencies

Functional Competencies:

Job Knowledge/Technical Expertise

Understands the fundamental concepts of business analysis, focused on efficiency;
Understands more advanced aspects of information technology, as well as the fundamental concepts of related disciplines;
Continues to seeks new and improved methods and systems for accomplishing the work of the unit
Keeps abreast of new developments in area of information technology and seeks to develop him/herself professionally;
Demonstrates comprehensive knowledge of information technology and applies it in work assignments.

Client Orientation:

Works towards creating an enabling environment for a smooth relationship between the clients and service provider;
Keeps the client informed of problems or delays in the provision of services.

Core Competencies:

Ethics & Values:

Promoting Ethics and Integrity / Creating Organizational Precedents Demonstrates and promotes the highest standard of integrity, impartiality, fairness and incorruptibility in all matters affecting his/her work and status.

Organizational Awareness:

Building support and political acumen;
Uses understanding of the organizational culture and key players to gain support for initiatives and to determine optimum timing to launch initiatives and address issues.

Developing & Empowering People/Coaching and Mentoring:

Building staff competence, Creating an environment of creativity and innovation.
Delegates appropriate responsibility, accountability and decision-making to staff and respects delegated authority.

Working in Teams:

Building and promoting effective teams.
Recognizes opportunities to meet organizational priorities through team work, inspires and motivates staff to achieve them collectively encouraging them to think and act co-operatively, openly and honestly.

Communicating Information and Ideas:

Creating and promoting enabling environment for open communication;
Makes effective use of existing communication tools and creates new ones to ensure effective internal and external communication.

Self Management & Emotional Intelligence:

Creating an emotionally intelligent organization;
Provides a sense of direction and purpose, and maintains operational effectiveness of the organization, even during times of organizational crisis or change.

Conflict Management/Negotiating & Resolving Disagreements:

Leveraging conflict in the interests of UNDP & setting standards.
Acts as a role model for positive handling of potentially situations of conflict to others inside and outside the organization.

Knowledge Sharing & Continuous Learning:

Sharing knowledge across the organization and building a culture of knowledge sharing and learning;
Creates, supports, and promotes an enabling environment for organizational knowledge sharing and learning including the use of technology.

Appropriate and Transparent Decision-making:

Fair and transparent decision making; calculated risk-taking;
Ensures that criteria and reasons for important decisions are communicated and explained to all those affected, especially in the case of tough or sensitive decisions.

Required Skills and Experience

Education:

A minimum of a Master’s degree or equivalent in Business Analytics, IT or Computer Science or Business Administration (or equivalent experience).

Experience:

At least 5 years of professional work experience with significant project and application system management responsibilities, preferably in the area of finance.
Significant work experience with defining business processes and requirements, application development and management using Sharepoint
Work experience with internet/intranet using web technologies and proven ability to work with groups of technical and non-technical team members and users
Work experience with business intelligence tools

Technical Expertise:

Ability to develop applications using Sharepoint
Skill set in one or more relevant programming software used for portal development desirable
Ability to define user and technical specifications, design automated tools, and understanding of ICT infrastructure and web-based ICT solutions;

Language Requirements:

Fluency in English, both oral and written, is required; working knowledge of other UN official language is an asset.