Historique

A fundamental government responsibility is providing information and services aimed at improving the social and economic welfare of its citizens. During the first phase of the commonly known as A2Iprogramme, fundamental progress has been made in improving access to public services. However, it is critical to expand the breadth and width of such simplified services and improve the service delivery model to counter the impact of widespread outdated manual processes, resistance to change by civil service staff and a lack of transparency that still frustrates citizens in their attempts to avail of government information and services.

The objective of the project is to increase transparency, improve governance, and reduce the time, difficulty and costs of obtaining government services for under-served communities of Bangladesh. This is to be achieved by the following 4 components of the project:

Component 1: Strengthening existing e-services and launching new integrated, interoperable e-government applications or tools; (e-Service)

Component 2: Sensitizing government officials, training for service providers and expanding digital literacy among the general public; (Capacity and Awareness)

Component 3: Forging strong policy and strategy links to ensure implementation of needed legal and regulatory changes in support of the project; (Enabling Environment) and

Component 4: Promoting innovation in the delivery of e-services. (Innovation)

‘Access to Information II – e-Service delivery for transparency and responsiveness’ is going to recruit Software Engineer who will develop technological solutions working under e-Service Team. S/he will conduct a thorough study to identify the best technological options for the target population and ensure that the technological reality of the target population is properly incorporated in the plan, design, develop and implemented of the technology solutions.

The project is funded by the Government of Bangladesh, UNDP and other development partners, and is implemented by PMO and Cabinet Division.

Devoirs et responsabilités

Summary of Key Functions:

• Reviewing existing e-Services solutions from technology point of view and integrating those with National Portal, Service Portal and with other citizen portals.
• Identifying new automated service delivery mechanism and develop necessary ICT solutions to be linked with existing Automated e-Service Systems making sure citizen’s easy access to those information.
• Provide support to capacity development by coaching government ICT focal points on all issues related to ensuring proper function of the e-service system.
• Identifying technology components by R&D, developing Data Platform facility from existing e-Service Databases making it re-usable for multiple systems for having a common technology approach in e-Service development.
• Perform other related duties and responsibilities as and when required assigned by project management

1. Reviewing existing e-Services solutions from technology point of view and integrating those with National Portal and Service Portal.

• Conduct thorough study to identify existing e-service solutions for the target population
• Review Service Portal, National Portal, e-File System to identify feasible integration scope.
• Identify and incorporate latest technological advancements in the product /output by updating personal skills through self-learning, self-validation and self-motivation.
• Develop project plan for technology integration solutions in terms cost, time, quality, risk, benefit and scope.

 2. Identifying new automated service delivery mechanism and develop necessary ICT solutions to be linked with existing Automated e-Service Systems making sure citizen’s easy access to those information.

• Study and Analyse different citizen services to identify feasible automation scope.
• Design, Develop and implement IT Solution for services and their delivery channels
• Develop technology links among the services.

 3. Provide support to capacity development by coaching government ICT focal points on all issues related to ensuring proper function of the e-service system

• Arrange and conduct regular consultations with the government ICT focal point to increase their capacity
• Provide continuous support for ensuring proper function of the e-service system by coaching government ICT focal point  

 4.            Identifying technology components by R&D, developing Data Platform facility from existing e-Service Databases making it re-usable for multiple systems for having a common technology approach in e-Service development.

• Identify best technology platform by R&D and make new components usable for other systems.
• Analyze e-Service Databases and design common data platform to be shared among different e-Service initiatives.

Impact of Results

The key results have an impact on the citizen-centric culture of service delivery especially within the government.

Compétences

Corporate Competencies:

• Demonstrates integrity by modeling the UN’s values and ethical standards
• Promotes the vision, mission, and strategic goals of UNDP
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
• Treats all people fairly without favoritism

Functional Competencies:

Development and Operational Effectiveness

• Ability to lead strategic planning, results-based management and reporting
• Ability to lead formulation and monitoring of management projects
• Solid knowledge in financial resources and human resources management, contract, asset and procurement, information and communication technology, general administration
• Ability to lead business processes re-engineering, implementation of new systems (business side), and affect staff behavioral/ attitudinal change
• Ability to provide enterprise solutions ideas including large database handling, web application, and secured networks

Management and Leadership

• Builds strong relationships with clients, focuses on impact and result for the client and responds positively to feedback
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates good oral and written communication skills
• Demonstrates openness to change and ability to manage complexities
• Leads teams effectively and shows mentoring as well as conflict resolution skills
• Demonstrates strong oral and written communication skills
• Remains calm, in control and good humored even under pressure

Knowledge Management and Learning

• Promotes knowledge management in the project and a learning environment in the office through leadership and personal example
• Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills

Qualifications et expériences requises

Education:

• Bachelor’s degree in Computer Science & Engineering /Computer Science

Experience:

• At least 2 years’ experience in design, development and implementation of web-based applications in multiple development platforms (i.e. ASP.Net, PHP, etc.) usages profiles, user needs, and implementing domain technology to solve multiple business requirements in national or international organization
• Practical experience in working with large scale data management in SQL Server/MySQL and structured OOP Framework will be preferable
• Knowledge of developing and implementing web portal/interactive website and ttechnology understanding on Mobile Apps will be an added advantage

Language Requirements:

Fluency in written and spoken English and Bangla