Information/Communication Management Assistant - ReliefWeb/UNOCHA (Re-advertisement - Open to Thai Nationals Only)

Location : Bangkok, THAILAND
Application Deadline :25-Sep-14 (Midnight New York, USA)
Type of Contract :Service Contract
Post Level :SC-6
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :1 year with possibility of extension

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Organizational Setting and Reporting Relationships:

The Information/Communication Management Assistant will work under the direct supervision of the ReliefWeb Editor in the Asia-Pacific time zone and additional reporting responsibility to the Head, OCHA Regional Office in Bangkok.



Within limits of delegated authority, the ReliefWeb Information/Communication Management Assistant will be responsible for the following duties:

Duties and Responsibilities

1. Assist the ReliefWeb Editor of the time zone in managing the daily updating of ReliefWeb content during Bangkok operation hours (50%):


  • Ensure the timely delivery of relevant and quality content provided by information partners and sources;
  • Ensure the agreed outputs are delivered within the operating hours allotted to the Bangkok editorial team;
  • Coordinate content management with the editorial teams in other duty stations and ensure appropriate hand-over on a daily basis;
  • Monitor and report any technical problems as per the standard operating procedures.
  • Take part in detailed monitoring and analysis of the situations under the geographical responsibilities of the office;
  • Post UN-OCHA information management products on on behalf of the Asia Regional Office;
  • Contribute to the promotion of the use of the ReliefWeb platform and further engagement with information partners as appropriate.




2. Assist the UN-OCHA Asia-Pacific Regional Office and ReliefWeb on information technology support (50%):


Desktop Administration and Configuration

  • Assist in performing software distribution updates, scripting, testing and support.
  • Perform research into new versions of centrally supported software and perform beta testing, production rollout and post production support.
  • Perform 2nd level desktop troubleshooting in conjunction with the Help Desk.
  • Maintain and update files (electronic and paper) and internal databases.


Server Operations and Administration

  • Assist in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
  • Assist in routine administration, operation, technical support, and monitoring of server systems.
  • Undertake routine troubleshooting of server systems. If the problem persists, escalate to higher level in accordance with procedures.
  • Assist in responding to requests from user offices and assist in deploying/configuring systems so as to conform to infrastructure standards
  • Implement backups of servers following standard backup procedures.
  • Collect various statistics on the performance and reliability of server systems, and produce pertinent reports.
  • Maintain the documentation of server systems, pertinent to operations and system administration.


Service Installation and Support

  • Receive and log problem calls or service requests in the automated tracking system with minimum delay;
  • Attempt to resolve as many problem calls or service requests on initial contact;
  • Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.;
  • Diagnose and resolve any hardware, software, or connectivity problem with minimum delay;
  • Log all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
  • Escalate problems to the appropriate parties in accordance with established procedure;
  • Detect problem patterns and recommend solutions;
  • Keep abreast of developments in technology both in the UN and in the industry in general;
  • Perform other related duties as required.





  • Knowledge of editorial standards and online information management guidelines.
  • Ability to undertake independent research, identify and assess issues and develop accurate retrieval tools for relevant materials for the needs of a specialized audience (humanitarian response community).
  • Ability to apply controlled subject terminology to add metadata to documents published online.
  • Ability to follow specialized classification guidelines and to follow specific document selection criteria.


Planning and Organizing - Ability to work with minimal amount of supervision, sound organizational skills and ability to establish priorities and to plan, coordinate and monitor own work plan.


Commitment to continuous learning - Initiative and willingness to learn new skills, and flexibility to changes in assignment.


Technological Awareness - Solid computer skills, particularly in using relevant information databases, internet services, website editor and “spider” search software, and library sources.  Good technical knowledge of hardware and software of information technology infrastructure, servers, workstations, desktop PCs, and peripherals; ability to undertake system programming using widely used programming languages.


Communication - Good communications (spoken and written) skills, including the ability to explain and present technical information; effectively train/advise users on information technology issues; prepare written documentation in a clear and concise style.


Teamwork - Good interpersonal skills; ability to work in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity; ability to follow specific team workflow procedures to ensure timeliness, reliability of service to humanitarian community.


Client Orientation – Good client service skills; ability to see things from the clients’ point of view;  ability to meet timeline for service delivery and keep clients informed at all times.

Required Skills and Experience


High school or equivalent diploma. University studies in Information Technology, Communication, Library Sciences, or other related studies relevant to Information Management are desirable.  Supplemental courses/technical certificate in information technology or other related field; or supplemental training to keep abreast of changes in information technology also desirable.


Work Experience:

Six (6) years for high school or four (4) years for bachelor’s holders of progressively responsible professional experience in online communication or IT support.  Experience in information management, online editing or desktop publishing is an advantage.



English and French are the working languages of the United Nations Secretariat. For this post, fluency in oral and written English is required; knowledge of a second official UN language is desirable.


Other Designable Skills:


  • Working knowledge of the UN information technology infrastructure and systems; working knowledge of the UN organization.
  • Ability to work under pressure and apply practical problem-solving skills as needed.
  • Knowledge of automated information systems as applied to libraries and/or information networks.
  • Practical skills in using PC-based office automation software are mandatory.
  • Practical skills in using Hypertext Markup Language (HTML) or other editing software are essential.
  • Practical skills in applying controlled subject terminology to add metadata to documents published online.
  • Knowledge of humanitarian issues is desirable.



This position is open for Thai Nationals only.

Remuneration:  Starting THB 670,278 per annum.

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