UNDP Jobs - 57707- UNDP Access to Justice and Rule of Law Project Pub

UNDP Access to Justice and Rule of Law Project Public Perception Survey of Emergency Call Centre, Juba

Location :

Juba,South Sudan, SOUTH SUDAN

Type of Contract :

Individual Contract

Starting Date :

03-Aug-2015

Application Deadline :

06-Jul-15 (Midnight New York, USA)

Post Level :

International Consultant

Duration of Initial Contract :

30 days

Languages Required :

English

Expected Duration of Assignment :

35 days

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

Background and Context:

The Access to Justice and Rule of Law (A2J/RoL) Project contributes to the South Sudan Development Plan’s (SSDP), Conflict Prevention and Security Pillar. The SSDP Rule of Law Sector Objective is “to strengthen the rule of law in South Sudan by enforcing and maintaining law and order, providing equitable access to justice and a functioning criminal justice system, increasing security in communities and promoting and protecting human rights for all.” The project also contributes to the United Nations Development Assistance Framework (UNDAF) Outcome Five: “Access to justice and the rule of law improves.”

The project is funded by the Netherlands, Japan, Norway, US-INL, UKAID and UNDP BPPS/BCPR. The project supports rule of law institutions (Judiciary of South Sudan (JoSS), Ministry of Justice (MoJ), Ministry of Interior (MoI) (South Sudan National Police Service (SSNPS) and National Prisons Service of South Sudan (NPSSS)), traditional justice and community level interventions through a sector-wide holistic approach designed to increase the availability, affordability, adaptability and acceptability of justice services in South Sudan.

With the December 2013 crisis and the subsequent escalation of conflict in the country, the operating environment changed drastically. To effectively respond to the crisis, UNDP’s programmatic support to rule of law institutions has been guided by the United Nations Country Team (UNCT) Programme Criticality Analysis , Conflict Sensitivity Analysis and conformity to the United Nations Human Rights Due Diligence Policy (UNHRDDP). The December 2013 crisis also exacerbated the deterioration in services provided by the rule of law institutions as a result of redirecting the budget to the war efforts and the fleeing, desertion and defection of civil servants from Ministry of Justice, Judiciary, Police and Prisons.

The December crisis further underscored the difficulties faced by the public in accessing Police services in times of emergency. In the absence of any established means of contact, the public had to rely on personal connections with the Police when they needed assistance. As no established system for response to such public requests was in place, often such calls were unattended or did not achieve the desired results.

It is with this background that UNDP, with funding from the Government of Japan, supported the SSNPS in the establishment and commissioning of the first Emergency Call Centre (ECC) in Juba through a public-private partnership among the Ministry of Telecommunications, Juba City Council, mobile service providers and development partners. The ECC became functional on 15 July 2014. Through a toll free number (777) the public is able to access police services round the clock. To ensure the ECC’s functionality, UNDP in collaboration with other agencies, trained 648 SSNPS call attendants and responders. Until December 2014, ECC responded to 6,083 calls including 171 SGBV and 810 medical emergencies.

Purpose of the Public Perception Survey of Emergency Call Centre in Juba:

After the December 2013 crisis, the already limited SSNPS’ capability to maintain law and order suffered a severe setback and the trust deficit between the community and the SSNPS widened further. The ECC was established as a pilot in Juba to respond to emergencies and provide protection to citizens.

The ECC in Juba was the first of its kind in South Sudan. During the design phase, it was envisaged that its successful implementation would enable replication to other cities of the South Sudan and eventually covering entire South Sudan. Now with more than 10 months of operation, UNDP proposes to undertake a survey to ascertain the public’s perceptions on the operations of the ECC. The survey will generate information on the outcomes, effectiveness, and efficiency of the ECC in responding to emergencies. The survey findings will facilitate evidence-based decision making to improve effective service delivery and generate important baseline data for subsequent monitoring and evaluation of ECC.

Objectives of the Public Perception Survey:

The public perception survey of ECC will examine the functionality, interventions, achievement’s, challenges and determine the impact of the ECC in promoting safety and security in community in Juba. It will also ascertain accessibility, availability, confidence level of public and impact of training provided, technical support provided by UNDP and partners and the confidence level of the public in ECC. The survey shall include recommendations regarding improvements to the established centre and for the establishment of additional ECCs in other localities.

Specific Objectives:

Collect statistically reliable data on current perceptions on the Emergency Call Centre in Juba;
Assess effectiveness and efficiency of the ECC in responding to emergencies;
Determine public perception about ECC functioning;
Identify ECC strengths and weaknesses in dealing with emergencies and maintaining law and order;
dentify challenges, best practices and lessons learned and formulate recommendations for the ECC in Juba and future ECCs; to be established in South Sudan.

Management arrangement of the Public Perception Survey:

The Public Perception Survey management structure will be comprised of the coordinating entity (Management Group) and the consultative body (Reference Group) . The Chief Technical Advisor in collaboration with A2J/RoL project team will manage the overall survey exercise, ensuring that all information is provided. The CTA and project team will also provide technical oversight in terms of clearing the survey tools (including methodology), as appropriate, and commenting on the draft evaluation report.

The Chief Technical Advisor (CTA) co-located at Ministry of Interior and Law Enforcement Advisor co-located in Central Equatoria Police Headquarter will assist with arrangements for the survey. The Public Perception Survey team will be hosted by the Democratic Governance and Stabilization Unit of UNDP’s South Sudan Country Office. The Programme Specialist will provide quality assurance during the entire survey process. The Unit will provide office space, internet connection, and printing of documentation. The evaluation team is responsible for developing and administrating all methodological tools.

The Reference Group will be established to give technical input over the course of the survey. It will provide guidance on key deliverables (Inception Report, Draft Report and Final Evaluation Report) submitted by the survey team. It will also support dissemination of the findings and recommendations. The Reference Group will include representatives from SSNPS, four Mobile Operators, and A2J/RoL Project, UNPOL, GIZ, Government of Japan (donor).

Time frame for the Public Perception Survey of Emergency Call Centre, Juba:

The survey will be conducted from August 01, 2015 to September 11, 2015 for 30 working days.

The Public Perception Survey exercise will be conducted by a team of independent consultants. The team will be comprised of one international perception survey expert (Team Leader) and one national perception survey associate. Both the international and national consultants must have significant experience on conducting public perception survey related to policing work and its impact in volatile environments.

Duties and Responsibilities

Scope and focus of the Public Perception Survey of Emergency Call Centre:

This survey will cover the period July 2014 to July 2015. Geographically, the survey will cover the jurisdiction of five police stations of Juba city viz. Juba (Northern), Malakia (Central), Munuki (Western), Gumbo (Eastern) and Gudele.

Survey Methodology:

The methodology will consider the most cost-effective qualitative and quantitative data collection methodologies. The survey team will select and propose methods that will be most suitable to the task, including the estimated timeline, while ensuring that the method selected involves a participatory process that generates and collates information in an inclusive and gender sensitive manner. This will include meetings, interviews, questionnaires, discussions, etc. with beneficiaries in Juba.

Possible Data Collection Methods:

Desk/document/secondary data review: project documents and reports; and other relevant documents;
Panel discussions with beneficiaries/ stakeholders: Draft and finalise comprehensive questionnaire through consultative process with UNDP, SSNPS, UNPOL, GIZ and Mobile Operators to cover above mentioned survey issues. The survey will seek to capture information to ascertain the impact of the ECC. Draft and finalize a suitable methodology for conducting the survey in a manner that provides statistically significant results;
Key informant discussions and interviews: Semi-structured interviews with the key stakeholders, namely; ECC team of SSNPS;UNDP; four Mobile Operators and 4) community members;
Focused-group discussions: will be held with selected groups of beneficiaries from community, Emergency Call Centre staff and stakeholders;
Questionnaires: will be administered to sample communities/beneficiaries in Juba;
Other cost-effective data collection methodologies: are welcomed that will capture information from a significant number of program stakeholders;

Activity, Deliverables, Duty Station, and Days Allocated:

Document review, evaluation design, methodology and detailed work plan;
Inception Report In-country: 7 working days;
Inception meeting initial briefing with reference group;
Document review and stakeholder consultations;

Draft Report: In-country: 15 working days;

Data collection in Juba;
Preliminary data analysis, debriefing and presentation of draft Public Perception Survey Report;
Validation meeting with reference group;
Final data analysis, finalization of Public Perception Survey report incorporating additions and comments provided by all stakeholders and submission to UNDP;
Final Public Perception Survey of Emergency Call Centre, Juba Report Home-based; 8 working days

Total number of working days: 30 working days

Expected Deliverables:

The following deliverables are expected:

Inception Report: The consultant is expected to submit an Inception report including draft methodologies, survey instruments/tools and detail work plan with timeline. The inception report shall be presented to the Survey Reference Group for discussion, comments and clearance. (7 days after starting the Public Perception Survey process including activities indicated in table 1 above);
Draft Public Perception Survey Report: The consultant will prepare a draft Public Perception Survey Report in-country which will contain a summary of key findings and recommendations. The survey team will hold a debriefing meeting with the Reference Group at the end of the mission to discuss the first draft of the report and with it the preliminary findings and tentative conclusions of the survey. The objective is to correct any factual inadequacies and misinterpretation. (7 days including activities indicated in table 1 above);
Final Public Perception Survey Report: After incorporating feedback received on the draft report, the consultant will submit a final report as per the agreed timelines. The consultant will attach the following annexes to the final report (or present them in a separate volume); data collection tools and guidelines, datasets, analysis plans, collation and aggregation tables, etc. The final report will be submitted no later than 8 working days following the presentation of the draft report to the Reference Group to ensure factual verification and the identification of any errors or omission. (8 days including activities indicated in table 1 above);

Duty Station:

The duty station of the survey is Juba, Central Equatoria State, Republic of South Sudan (RSS) However, the consultant is required to travel within Juba.

Additional responsibilities:

Document review;
Developing and pre-testing the necessary data collection tools (to be presented in the Inception Report);
Leading/managing the survey team;
Deciding the division of labour, role and responsibilities within the consulting team;
Ensuring the use of best practice survey methodologies;
Leading the presentation of the draft survey findings and recommendations;
Leading the drafting and finalization of the Public Perception Survey report, integrating comments received from the reference group and stakeholders;
Finalizing and submitting the final Public Perception Survey Report;
Quality control of the survey report;
Adherence to the requirements of the ToR;

Competencies

Core Competencies and values:

Demonstrates integrity and fairness by modelling UN values and ethical standards;
Demonstrates professional competence and is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
Display cultural, gender, nationality, religion and age sensitivity and adaptability;
High sense of relational skills, including cultural, gender, religion, race, nationality and age sensitivity and adaptability, with a demonstrated ability to work in a multidisciplinary team.

Functional Competencies:

Ability to manage and supervise survey teams and ensure timely submission of quality perception survey reports;
Good knowledge and understanding of the UN system, familiarity with UNDP mandate an asset;
Knowledge of issues concerning rule of law, women's rights and gender equality;
Specific knowledge in the subject area (e.g. rule of law, access to justice, and GBV);
Excellent facilitation and communication skills;
Wide experience in quantitative and qualitative data collection methods and –analysis including surveys, focus group discussions, questionnaires, key informant interviews etc;
Ability to deal with multi-stakeholder groups;
Ability to write focused perception survey reports.

Required Skills and Experience

Education:

Master’s degree in Law, Public Administration, Development studies, International Development, or any other relevant social science degree.

Experience:

Minimum 3 years of experience conducting perception survey, assessment and evaluation in the areas of rule of law, policing preferably in post-conflict or fragile state contexts;
Proven experience of designing and leading the use of a mix of public perception survey tools in the areas of Policing; applying a variety of mixed-methods survey approaches;
Demonstrated experience in designing and leading gender-sensitive perception survey including use of a range of quantitative and qualitative data gathering techniques;
Experience in engaging with local community members, using participatory and consultative approaches;
Demonstrable experience in engaging with government counterparts and knowledge in handling sensitive information.

Language:

Fluency in spoken and written English.

Application Procedure and Required Documents:

Technical proposal:

Duly accomplished Letter of Confirmation of Interest and Availability using the template provided by UNDP;
Personal CV or P11, indicating all past experience from similar projects, as well as the contact details (email and telephone number) of the candidate and at least three (3) professional references indicating the last experience in the domain
Brief description of why the individual considers him/herself as the most suitable for the assignment, and a methodology on how he/she will approach and complete the assignment;
Qualification documents of the consultant. These include certified degrees and certificates;
A detailed clear methodology will be applied to make the survey more successful and the planning of activities which will be followed during this survey exercise. The consultant wishing to submit his/her offer must note that this is the crucial part of his/her offer
At least two certificates of good completion of similar tasks. Note: any certificate without the client’s name, address, stamp and signature will not be accepted;
Any other document deemed relevant to this consultancy service.

Financial proposal:

A Financial Proposal must be submitted that indicates all-inclusive fixed total contract price supported by a breakdown of costs as per template provided. If an Consultant is employed by an organization/company/institution, and he/she expects his/her employer to charge a management fee in the process of releasing him/her to UNDP under a Reimbursable Loan Agreement (RLA), the Consultant must indicate this in the proposal and ensure that all such costs are duly incorporated in the financial proposal submitted to UNDP.

Selection Criteria:

The offer will be evaluated by using the Best value for money approach (combined scoring method). Technical proposal will be evaluated on 70%. Whereas budget proposed will be evaluated on 30% based on sufficiency for applying the data gathering techniques and for obtaining reliable data for the evaluation in the timeframe indicated. Below is the breakdown of technical proposal on 100% which will be brought to 70%.

Annex I: Recommended list of Documents:

Development Frameworks:

South Sudan Development Plan (SSDP);
United Nations Development Assistance Framework (UNDAF);
UNDP Country Programme Document (CPD);
UNDP Country Programme Action Plan (CPAP);

Project Documents and Annual Wok Plans (AWPs):

Emergency Support to Women and Vulnerable Groups in Conflict Prone Areas in South Sudan- Phase II (Japan);
Joint Integrated Crisis Prevention and Recovery Programme (ICPRP) document (BCPR/BPPS);
Access to Justice and Rule of Law Annual Wok Plans (AWPs) - 2014, 2015);
Access to Justice and Rule of Law Conflict related Development Analysis;

Reports:

Access to Justice and Rule Law-2014 Annual Report;
Access to Justice and Rule Law Monthly Reports (July 2014- June 2015);
Access to Justice and Rule Law Bi-Weekly Report to Japan (April, May, June, July 2015);
Strategic paper and concept notes;
SSNPS reports in respect of Emergency Call Centre- Juba;

Knowledge Products:

National Access to Justice and Rule of Law Perception Survey;
Quarterly Crime Statistics (2012- March 2015);

Annex II: Breakdown of costs:

Supporting the all-inclusive financial proposal.
Breakdown of Cost by Components:

Cost Components:
Total Rate for the Contract Duration:

Personnel Costs
Professional Fees
Others (pls. specify)

Travel Expenses to Join duty station:

Round Trip Economy class Airfares to and from duty station, (if the contractor ie outside the duty station).
Living costs
Others (pls. specify)
Duty Travel
Round Trip Airfares
Others (pls. specify)