Head of office Assistant / OHCHR / Regional Representative of the High Commission of the United Nations for Human Rights

Location : Santiago, CHILE
Application Deadline :28-Feb-16 (Midnight New York, USA)
Type of Contract :FTA Local
Post Level :GS-4
Languages Required :
English   Spanish  
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :1 year renewable upon satisfactory evaluation
Expected Duration of Assignment :1 year renewable


Under the guidance and direct supervision of the Regional Representative of the High Commission of the United Nations for Human Rights, Regional Office for South America, the Head of office Assistant will ensure effective and efficient functioning of the Representative´s Office, full confidentiality, maintenance of protocol procedures, management of information and follow-up on deadlines and commitments, accuracy and consistency of work.

The Assistant works closely with the Regional Representative and professional staff members, UN Agencies, and national and International authorities to ensure efficient flow of information, actions on instructions and agendas.

Duties and Responsibilities

Under direct supervision of the head of office, the head of office assistant within limits of delegated authority, the Head office Assistant is responsible for the following duties:

  • Performs a wide range of office support and administrative functions;
  • Prepare drafts responses to routine correspondence and other communications; uses standard word processing package to produce a wide variety of large, complex documents and reports;
  • Monitors processes and schedules related the unit’s outputs, products, tasks, etc.; where applicable, assists in the verification of receipt and accuracy of requisite documents, approvals, signatures, etc. to ensure compliance with relevant legal, financial and other requirements, follow up with in the office, elaboration of documents, reports and communications;
  • Researches, compiles and organizes information and reference materials from various sources for reports, work plans, studies, briefings, meetings/conferences, etc.;
  • Generates a variety of standard statistical and other reports, work orders, etc., using various databases;
  • Proofreads documents and edits texts for accuracy, grammar, punctuation and style, and for adherence to established standards for format;
  • Screens phone calls and visitors; responds to moderately complex information requests and inquiries (e.g. answers requests requiring file search, etc.), and as necessary, refers inquiries to appropriate personnel for handling;
  • Provides secretarial, administrative and logistics support to meetings, boards, committees, conferences, etc.;
  • Assists in the maintenance of websites by scanning, converting and posting a variety of documents onto the site;
  • Assists in the preparation of presentation materials using appropriate technology/software;
  • Maintains calendar/schedules; monitors changes and communicates relevant information to appropriate staff inside and outside the immediate work unit;
  • Performs data entry and extraction functions, maintain updated the contacts directory;
  • Reviews, records, distributes and/or processes mail and other documents; follows-up on impending actions;
  • Updates and maintains large distribution lists; monitors, prepares and distributes various materials, reports, where possible using electronic formats; handles arrangement for printing and translation as necessary; coordinates shipment arrangements, courier services, etc;
  • Performs general administrative tasks (e.g. leave and attendance recording, arrangements for meetings and other events, reservations, budget follow-up, etc.), to include preparing and/or processing administrative requests/documents (e.g. requisitions, purchase orders, travel requests, contracts, expenditure authorizations, visa applications, etc.);
  • Maintains files (both paper and electronic) and databases for work unit;
  • Assists in providing software and office equipment support;
  • Provides guidance to less experienced staff on general office processes and procedures, computer applications, etc.;
  • Performs other duties as assigned.

Work implies frequent interaction with the following:

  • Staff in related organizational units across the institution;
  • Visitors and representatives from Permanent Missions, UN Common System and other international organizations, NGOs, Presidential office, Ministries

Results Expected:

  • Effectively delivers of a wide range of administrative and office support functions under moderate supervision;
  • Regularly assists in drafting routine correspondence and other communications;
  • Accurately and in a timely manner, produces a range of documents, reports and other outputs;
  • Appropriately applies relevant policies, guidelines, procedures and processes;
  • Establishes effective working relationships with internal and external counterparts at all levels.



  • Knowledge of general office and administrative support including administrative policies, processes and procedures;
  • Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter;
  • Conscientious and efficient in meeting commitments, observing deadlines and achieving results;
  • Motivated by professional rather than personal concerns;
  • Shows persistence when faced with difficult problems or challenges;
  • Remains calm in stressful situations.


  • Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately. 
  • Asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience.
  • Demonstrates openness in sharing information and keeping people informed.


  • Works collaboratively with colleagues to achieve organizational goals.
  • Solicits input by genuinely valuing others’ ideas and expertise.
  • Willing to learn from others; places team agenda before personal agenda.
  • Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position.
  • Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Planning & Organizing: 

  • Develops clear goals that are consistent with agreed strategies.
  • Identifies priority activities and assignments; adjusts priorities as required.
  • Allocates appropriate amount of time and resources for completing work.
  • Foresees risks and allows for contingencies when planning.
  • Monitors and adjusts plans and actions as necessary; uses time efficiently.


  • Takes ownership of all responsibilities and honours commitments.
  • Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules.
  • Supports subordinates, provides oversight and takes responsibility for delegated assignments.
  • Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.


  • Actively seeks to improve programmes or services.
  • Offers new and different options to solve problems or meet client needs.
  • Promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas.
  • Thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.

Client Orientation:

  • Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect.
  • Identifies clients’ needs and matches them to appropriate solutions.
  • Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems.
  • Keeps clients informed of progress or setbacks in projects.
  • Meets timeline for delivery of products or services to client.

Commitment to Continuous Learning:

  • Keeps abreast of new developments in own occupation/profession.
  • Actively seeks to develop oneself professionally and personally.
  • Contributes to the learning of colleagues and subordinates.
  • Shows willingness to learn from others.
  • Seeks feedback to learn and improve.

Technological Awareness:

  • Keeps abreast of available technology.
  • Understands applicability and limitation of technology to the work of the office.
  • Actively seeks to apply technology to appropriate tasks.
  • Shows willingness to learn new technology.

Required Skills and Experience


  • High school diploma or equivalent;
  • Must have passed the United Nations Administrative Support Assessment Test (ASAT) at Headquarters or an equivalent locally-administered test at Offices Away (for example GGST).


  • At least 4 years of progressively responsible secretarial, administrative, programme experience is required at the national or international level:
  • . Experience in the usage of computers and office software packages (MS Word, Excel, etc), experience in handling of web based management systems.


  • English and French are the working languages of the United Nations Secretariat;
  • For the post advertised, fluency Spanish and English is required;
  • Knowledge of another official United Nations language is an advantage.


  • Download, fill and sign the P11 - Personal History Form Link;
  • You will be prompted to upload a file on the next page after "submit" application;
  • Upload P11 form. Do not upload your personal CV;
  • Only applicants who submits the P11 Personal History Form will be considered for the position.
  • This a Staff Member position, UN Salary Scale is available on this Link.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

If you are experiencing difficulties with online job applications, please contact erecruit.helpdesk@undp.org.

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