ICT Support Associate

Advertised on behalf of :

Location : Port Moresby, PAPUA NEW GUINEA
Application Deadline :02-Mar-16 (Midnight New York, USA)
Type of Contract :Service Contract
Post Level :SB-3
Languages Required :
Duration of Initial Contract :12 months


Under the guidance and direct supervision of Operations Manager, the ICT Support Associate provides ICT and Communication support services, with the responsibility for planning and executing all necessary ICT requirements and acting as a help desk for the UN Women staff in matters related to IT and Communication. In addition, the ICT Support Associate acts as a focal point and provides the necessary support to the UN Women Field office by providing daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach.

Duties and Responsibilities

Functions / Key Results Expected

Summary of key functions:

  • Implementation of ICT management systems and strategies;
  • Effective functioning of the PNG CO hardware and software packages;
  • Support to networks administration;
  • Provision of PNG web management services;
  • Provision of administrative support;
  • Facilitation of knowledge building and knowledge sharing.

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
  • Support to the use of Atlas (UN Women’s implementation of ERP) functionality for improved business results and improved client services;
  • Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs);
  • Provision of inputs to preparation of results-oriented workplans.

Ensures effective functioning of the PNG CO hardware and software packages, focusing on the achievement of the following results:

  • Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
  • Assistance in the installation of commercial and in-house developed software and related upgrades;
  • Assistance in upgrading patch and anti-virus programs on a timely basis;
  • Monitoring of file server traffic, usage and performance on a frequent and regular basis;
  • Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention. 

Supports networks administration, focusing on achievement of the following results:

  • Assistance in trouble-shooting and monitoring of network problems;
  • Response to user needs and questions regarding network access.Assistance in backup and restoration procedures for local drives. Maintenance of backup logs;
  • Assistance to organization of off-site storage of backups. 

Provides web management services, focusing on achievement of the following results:

  • Support to the maintenance of the PNG websites and Intranet;
  • Trouble-shooting and monitoring of websites for UN-Women.

Provides administrative support, focusing on achievement of the following results:

  • Maintenance of an up-to-date inventory of software and hardware;
  • Maintenance of a library of ICT related reference materials;
  • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
  • Maintenance of the filing system ensuring safekeeping of confidential materials;
  • Extraction of data from various sources;
  • Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
  • Provision of ICT support to key events.

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

  • Participation and assistance in the organization of training for the CO staff on ICT issues;
  • Sound contributions to knowledge networks and communities of practice.


Corporate Competencies:

  • Demonstrates commitment to UN Women’s mission, vision and values;
  • Displays sensitivity and fairness in regard to race, color, religion, sex, national origin, age, sexual orientation, and disability. 

Functional Competencies:

Knowledge Management and Learning:

  • Shares knowledge and experience and provides helpful advice to others in the office;
  • Ability to develop systems for structuring, codifying and providing access to information and knowledge.

Development and Operational Effectiveness:

  • Ability to provide IT support services including IT hardware/ infrastructure support, Enterprise Resources Planning (ERP) support, other IT applications support, web design and maintenance;
  • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP;
  • Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Leadership and Self-Management:

  • Focuses on result for the client and responds positively to feedback;
  • Consistently approaches work with energy and a positive, constructive attitude;
  • Demonstrates openness to change and ability to manage complexity.

Required Skills and Experience


  • Secondary education with relevant certifications in hardware and software management and application;
  • Certification in Microsoft Operating System, or Cisco would be a major advantage;
  • University Degree in Computer Science is desirable, but it is not a requirement.


  • Minimum 7 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, e-services management and technology, knowledge of Windows-based packages/applications.


  • Fluency in the English and Formal local language.  

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

If you are experiencing difficulties with online job applications, please contact jobs.help@undp.org.

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