UNDP Jobs - 63941- ICT Associate

ICT Associate

Location :

Dar es Salaam, TANZANIA

Type of Contract :

TA Local

Starting Date :

01-Apr-2016

Application Deadline :

29-Feb-16 (Midnight New York, USA)

Post Level :

GS-6

Duration of Initial Contract :

Six months

Languages Required :

English

Expected Duration of Assignment :

Six months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

Tanzania has held four credible general elections since the reintroduction of multi-party politics in 1992. Citizens and the government are eager to maintain this track record and to further strengthen democratic practice in Tanzania. Looking to the 2015 general election, government has undertaken early and comprehensive preparations for the electoral processes. Since receipt of official requests for UN assistance to the election cycle leading to the 2015 general election from the National Election Commission and Zanzibar Electoral Commission, a UN Needs Assessment Mission recommended the development of a project in support of the national efforts.

In addition, in 2014 the United Republic of Tanzania will likely conduct a first national referendum on a new constitution. The national EMBs and other stakeholders in preparing for these critical events have requested the support of UNDP to provide technical support to the preparation and execution of the referendum.

To these ends, the Democratic Empowerment Project (DEP) is a four year (2013-2016) UNDP, UN One Fund and other donor-funded project with the overall aim of contributing to Tanzania’s UNDAP’s Outcome 7: i.e. “key institutions of democracy, (i.e. EMBs, etc.) effectively implement their election and political functions”. UN Women and UNESCO are implementing partners in a One UN Country Team context.

Duties and Responsibilities

The ICT Associate will also provide technical support to UNDP and other UN Agencies at UN House. S/he will support the IT network infrastructure at UN House, troubleshoot and resolve problems with ICT hardware (data centre equipment, computers, printers, scanners, VC/TC, phones, modems etc.) and will conduct routine network administrative tasks (i.e. systems checks, network monitoring, data backups and users account management).

Reporting to the DEP Operations Manager, the ICT Associate will perform the following duties:

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results

Compliance with corporate information management and technology standards, guidelines and procedures for the CO and DEP Project technology environment.

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Performance of routine technical tasks, including changing of hardware electronic components (disks, memory, network cabling, power supplies, etc.) and routine repairs;
Coordination with Logistics and Procurement departments in ascertaining the status of warranty of defective or inoperable equipment and contacting purchase vendors and arranging timely replacement before the warranty period has expired.
Support in the installation of commercial and in-house developed software and related upgrades;
Provide support to users regarding operations of standard office software;
Configure email accounts in MS Outlook and on mobile phones and tablets and setup signature as per standard in use format;
Support of Operating System related procedures including clean installs for Windows 7, 8, 8.1 and 10 and repair of corrupted registry and data recovery from failed systems;
Exchange HDD from a defective machine to an identical replacement machine and activate widows when applicable;
Ascertain if a given laptop or desktop experiencing performance issues could be improved by the increasing of system memory to a sufficient amount;
Provide ongoing support to all users regarding anti-virus protection. Ensure each user computer has the corporate supplied anti-virus installed and is licensed and fully functional. Ensure each instance has automatic update of virus definition files enabled;
Ensure all equipment without an internal battery or PoE power such as servers and networking equipment is connected to mains power by a UPS of sufficient size to ensure uninterrupted operation when power is switched from mains to generator and vice versa;
Routinely test all deployed UPS’ in the organization to ensure batteries hold a charge and can keep the connected equipment up for a reasonable amount of time to effect a proper shutdown in the advent of a power outage. In the case of flat batteries effect replacement or replace complete UPS if battery can not be obtained.

Support network administration, focusing on achievement of the following results:

Respond to user requirements and questions regarding network access;
Provide access and connection to network drives. Maintain master password file to all network systems including servers and external drives. The master password file location is to be known and shared with senior staff in the advent access is required in the ICT Assistant’s absence;
Assemble Cat 5 & 6 Ethernet cables, access router control panels and make any needed configuration changes, ability to connect users to network resources such as printers and shared data drives;
Data backup from local drives;
If non-existent, and with final approval from the direct supervisor, design and implement a networked based, automated background data backup system from all user desktops and laptops to the designated server using commercial software best suitable for task;
Verify by weekly checks that all user data backups from all desktops and laptops are current and the system is functioning correctly for all users;
Provide ongoing support to users in backing up and restoring their files when applicable;
Provide weekly master backup of the designated server to at least 2 external mediums such as external USB HDD and provide for secure off-site storage of these devices.

. Provides administrative support, focusing on achievement of the following results:

Support maintenance of an up-to-date inventory of software and hardware;
Compile and maintain a complete set of manufacturers’ software and operating system disks for all computers with in the organization;
Maintenance of the software library in a secure and accessible location. Software must be accessible to Senior staff in the advent access is needed for installations without the ICT Assistant’s presence;
Maintenance of a library of ICT related reference materials if applicable;
Maintenance of ICT inventory and stock of supplies and spare parts;
Provision of ICT support to key events such as the setup of laptop driven projectors and temporary networks;
Preparation of routine correspondence, faxes, memoranda and reports in accordance with CO SOP;
Extracting, inputting, copying and filing data from various sources;
The archiving of data from decommissioned laptops or desktops, the wiping of all data and user profiles from said machine and restoring machine to a state ready for storage or re-use.

. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Participation and assistance in the organization of training for the CO staff on ICT issues;
Contributions to knowledge networks and communities of practice.

Competencies

Demonstrates integrity by modeling the UN’s values and ethical standards;
Shares knowledge and experience and provides helpful advice to others in the office;
Ability to provide basic IT support services;
Good administrative skills;
Ability to review a variety of data, identify and adjust data discrepancies;
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web applications and network administration, ERP;
Ability to work in a team environment;
Focuses on result for the client and responds positively to feedback;
Consistently approaches work with energy and a positive, constructive attitude;
Demonstrates openness to change and ability to manage complexity.

Required Skills and Experience

Education:

Secondary education with specialized formal training on IT systems, business software (Microsoft Office) and web-based applications.

Experience:

At least 6 years of practical experience in ICT administration, including with corporate networks, internet connectivity, data security, and maintaining hardware and software.

Language:

Fluent English and Kiswahili essential.