Intern- ICT Unit

Location : Nairobi, KENYA
Application Deadline :29-Jul-16 (Midnight New York, USA)
Type of Contract :Internship
Post Level :Intern
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :3 Months
Expected Duration of Assignment :6 Months


Under the guidance and direct supervision of the ICT Helpdesk Associate and overall supervision of the ICT Manager, the ICT Intern provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Intern promotes a client-oriented approach.

Duties and Responsibilities

  • Regularly and timely provide 1st level ICT end-user support as assigned and via ICT helpdesk. Assist in the programming and implementation of new systems
  • Assist in troubleshooting of network issues
  • Assess, diagnose and provide resolutions to end-user problems in accordance with the foundations of ICT service management and service delivery. Assist in maintenance of relevant knowledgebase, processes and procedures for the ICT Help Desk.
  • Work with other staff within the section to share best-practice solutions for improved services delivery
  • Attend to the operations of ICT Service Desk Management System and handling communication in support of service support whenever required. This may involve incident registration and monitoring.
  • Assist in maintenance of user accounts within appropriate workflow mechanism and procedure to facilitate user access to various ICT services
  • Prepare the required performance monitoring output reports on ICT support services
  • Assist in implementation of technical preventive maintenance to ensure business continuity, maximum systems security and better equipment lifetime.


Corporate Competencies:

  • Demonstrates integrity by modelling the UN’s values and ethical standards;
  • Advocates and promotes the vision, mission, and strategic goals of UN;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Treats all people fairly without favouritism.

 Functional Competencies:

  • Knowledge and Learning Management;
  • Shares knowledge and experience from within and outside the UN Country Team;
  • Encourages UN staff to share knowledge;
  • Develops deep understanding of the UN planning processes.

Required Skills and Experience


  • Enrolled on Bachelors or masters degree Information Technology, or computer studies. 
  • Candidates must, at the time of application, be enrolled in a graduate school programme (second university degree or equivalent, or higher);
  • Be enrolled in the final academic year of a first university degree programme(minimum Bachelor’s level or equivalent); or
  • Have graduated and be within one-yearof graduation of any of the above.


  • Fluency in English with superior drafting skills;
  • Good knowledge of Somali would be considered an asset.


  • Internship assignments vary in length according to the availability and academic requirements of the intern, as well as the needs of UNDP. However, duration is from six weeks to six months.


  • Interns are considered gratis personnel. They are not staff members.
  • Interns may not be sought or accepted as substitutes for staff to be recruited against authorized posts.
  • Interns may not represent UNDP in any official capacity.

Third-party claims:

UNDP is not responsible for any claims by any parties where the loss of or damage to their property, death or personal injury was caused by the actions or omission of action by the interns during their internship.

Interns’ Expenses:

Interns are not financially remunerated by UNDP.

All costs connected with an intern's participation in the Programme must be borne by:

  • The nominating institution, related institution or government, which may provide the required financial assistance to its students;
  • The student, who will have to obtain financing for subsistence and make his/her own arrangements for travel (including to and from the office), visas, accommodation, etc.


UNDP accepts no responsibility for the medical and life insurance of the intern or costs arising from accidents and illness incurred during an internship. As interns are not covered under any insurance, including MAIP, they should not travel to hazardous locations in the course of their internship with UNDP.

Applicants for internship must show proof of valid medical and life/accident insurance for the duty station for which they will work. It must include adequate coverage in the event of an injury or illness during the internship which:

  • Requires transportation to the Home Country or Country of Residence for further treatment; or
  • Results in death and requires preparation and return of the remains to the Home Country, or Country of Residence.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

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© 2016 United Nations Development Programme