Historique

Although the Government of Albania has been successfully implementing important political, social and economic reforms, Roma and Egyptian face direct and indirect barriers in accessing public services, stemming from an eligibility criteria they cannot comply with, lack of information or understanding of administrative procedures, as well as stigma and frequent discriminatory attitude from the majority population. Long-term exclusion, treatment by the majority population and the relationship with government institutions has affected the living conditions of Roma and Egyptians. Studies show that the level of poverty among Roma is twice as high as the majority population. Regardless of their recognition as minority, Roma are both marginalized and socially excluded communities.

The "Economic and Social Empowerment for Roma and Egyptians- a booster for social inclusion" (ESERE) project is funded by the European Union and aims to further improve the social inclusion of most vulnerable communities consisting of Roma and Egyptians in Albania, with focus in the regions of Tirana, Durrës, Shkodra and Berat. The project’s purpose is to promote the economic and social empowerment of Roma and Egyptian communities in Albania by standardizing an innovative and integrated new approach at the policy and programming level and to provide integrated social inclusion models at sub-national level focusing in the regions of Tirana, Durrës, Shkodra and Berat.

This will be achieved by facilitating the horizontal and vertical communication and cooperation of the different stakeholders, including the target groups, at the national and sub-national/local level and implementing innovative tools, new models in flagship initiatives for increasing employment and vocational training opportunities, improving access to basic social services, strengthening institutional capacity, and establishing supportive mechanisms for those who live under severe circumstances. In the long term, this aims to lift the Roma and Egyptian families out of poverty and support their sustainable inclusion in the Albanian society and labour market.

The project is composed based on four (4) project objectives formalized in four (4) work packages, introduced below.

Objective 1 – Increased employment and skills development opportunities accessed by Roma and Egyptian women and men reduce the employment gap between R&E communities and the majority of the population.

Objective 2 – Community Led Local Development (CLLD) for R&E inclusion at the local level through integrated, inclusive and sustainable development.

Objective 3 – Procedures, models, tools and guidelines established and made operational based on the Integrated Approach and a Behavioural Change Model to support better access of Roma and Egyptian communities to basic equitable, inclusive and decentralised services and to foster a tolerant and inclusive society in Albania.

Objective 4 – The National Action Plan for Roma and Egyptian Integration in the Republic of Albania, 2015-2020, supported for implementation, monitoring and evaluation at the national, regional and local level.

All of the above will be supported by a comprehensive communication and visibility strategic plan. The methodology selected is based on hands-on support to active participation in community development activities and businesses required and selected by the beneficiaries. Through this methodology it has been calculated that the impact will be stronger and the interest of different stakeholders higher and more sustainable in the long term.

Scope of the assignment

The ESERE project is seeking two consultants, who will work together to develop a model of behavioural change for public servants with regards to improve access of Roma and Egyptians in public services. The model will include:  a 1) set of Guidelines and toolkits for behavioural change; 2) a manual of training for public servants; 3) five training sessions organized and delivered to at least 50 national and local public servants; and 4) coaching to at least 20 public servants.

The training curriculum will aim to raise awareness, change the attitudes and behaviour and support capacity building of public servant at local and national level to be more effective in providing programs and quality services to Roma and Egyptian communities, so their needs are understood and fulfilled at all levels. Additionally this assignment will encourage positive changes in attitudes and practices of public servant at national and local level to have a friendlier approach by taking account of intercultural diversity and human rights, in order to engage more effectively when developing policies and implementing strategies for Roma and Egyptian communities. The consultants will work under the direct supervision of UNDP Project Manager and in close cooperation with Social Inclusion Coordinator and Local Coordinators based in Tirana, Durres, Shkodra and Berat.

Devoirs et responsabilités

Reporting to the Project Manager, the consultants will be based in Tirana and responsible to provide a model of behavioural change for public servants with regards to improve access of Roma and Egyptians in public services. The model will include:  1) a set of guidelines and toolkits for behavioural change; 2) a manual of training for public servants; 3) five training sessions organized and delivered to at least 50 national and local public servants; and 4) coaching to at least 20 public servants.

In particular, ESERE Consultants on Behavioural Change Model to change attitudes and behaviours of public servant with regards to Roma and Egyptians’ access to public services will be responsible for:

Duties and Responsibilities

• Review other positive practices and experiences implemented by key stakeholders on behaviour change for social inclusion of vulnerable groups.

• Conduct training needs assessment of public servants at local and national level with recommendations on possible ways to address knowledge, information, gaps and needs on the problems Roma and Egyptians face with regards to access basic services.

• Liaise with line ministries and municipalities to conduct interviews, meeting and focus group discussions with public servants to gather evidences on the perceived barriers that prevent Roma and Egyptians from accessing public services.

• Analyse what public servant at local government institutions already know and need to know about Roma and Egyptians communities and the support required to deliver services efficiently and successfully.

• Identify knowledge, attitudes and competences of public servants in applying principles of human rights, cultural diversity and social cohesion while working with Roma and Egyptian communities.

• Develop a model of Behaviour Change, including guidelines and toolkit, for changing attitudes and behaviours of public servants. to change attitudes and behaviours with regards to Roma and Egyptians’ access to public services.

• Develop guidelines and tools for assessing and monitoring training workshops quality and outcomes.

• Organize and facilitate, in cooperation with ESERE project, one (1) national and four (4) local trainings on behavioural change for public servants.

• Provide coaching for behavioural change to at least 20 public servants.

• Prepare final report as agreed with UNDP/ESERE project

Expected deliverables:

• Inception report, reflecting the work plan and methodology for the development of a behaviour change  model and national training curriculum, and present it for approval to UNDP;
• A set of Guidelines and toolkits for behavioural change ;
• A manual of training for public servants;
• Five training sessions organized and delivered to at least 50 national and local public servants;
• Coaching to at least 20 public servants;
• Final  report on the tasks performed as per ToRs;

Compétences

Corporate competencies:

•Demonstrates integrity by modelling the UN’s values and ethical standards;

•Promotes the vision, mission, and strategic goals of UNDP;

•Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;

•Treats all people fairly without favouritism.

Core Competencies:

•Communication - Facilitate and encourage open communication and strive for effective communication.

•Planning & Organizing – Develops clear goals in line with agreed strategies, identifies priorities, foresees risks and makes allowances accordingly.

•Organizational Awareness - Demonstrate corporate knowledge and sound judgment.

•Teamwork - Demonstrate ability to work in a multicultural, multi-ethnic environment and to maintain effective working relations with people of different national and cultural backgrounds.

•Accountability – Takes ownership of all responsibilities and delivers outputs in accordance with agreed time, cost and quality standards.

Functional competencies:

•Ability to work well with multiple stakeholders;

•Ability to deliver under tight deadlines;

•Creativity skills;

Qualifications et expériences requises

Education:

• Master studies in Communication, Social Sciences, Public Administration or any other related field.

Work experience:

• Minimum of 10 years professional experience.

• At least 5 years of experience in developing communication tools/materials, communication strategies, and communication for behaviour change.

• At least 5 years of Experience in developing and coordinating training programms on social cohesion, human rights and other related field.

• Technical and excellent proven knowledge in developing and implementing behavioural change models.

• Experience of designing behaviour change tools, adult education methodologies, and participatory learning.

• Ability to develop training tools and curricula.

Language requirement:

• Fluency in written and spoken Albanian and English.

Evaluation of applicants:

Applicants will be screened against qualifications and the competencies specified above. UNDP applies the ‘Best value for money’ approach - the final selection will be based on the combination of the applicants’ qualifications and financial proposal. Only the highest ranked candidates who would be found qualified for the job will be considered for the Financial Evaluation.

The award of the contract will be made to the individual consultant whose offer has been evaluated and determined as:

a) Responsive, and

b) Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation.

Individual consultant will be evaluated based on a cumulative analysis taking into consideration the combination of the applicants’ qualifications and financial proposal.

 Technical Criteria - 70% of total evaluation – max points: 70

Criteria A: Compliant educational background– max points: 20

Criteria B: Relevant experience in preparing and delivering trainings on human rights- max points: 20

Criteria C: Professional experience in behavioural change models: max points: 30

Application procedures

Qualified candidates are requested to apply online via this website. The application should contain:

• Cover letter explaining why you are the most suitable candidate for the advertised position and a brief methodology on how you will approach and conduct the work). Please paste the letter into the "Resume and Motivation" section of the electronic application.
• Filled UN Personal History Form (P11) for Service Contracts (SCs) and Individual Contracts (ICs); form to be downloaded at link: http://www.al.undp.org/content/albania/en/home/operations/jobs.html Please upload the P11 instead of your CV.
• Letter to UNDP Confirming Interest and Availability-please fill in the attached form...
• Financial Proposal* - specifying a total lump sum amount for the tasks specified in this announcement. .*Please note that the financial proposal is all-inclusive and shall take into account various expenses incurred by the consultant/contractor during the contract period .All envisaged travel costs must be included in the financial proposal. This includes all travel to join duty station/repatriation travel.

*Kindly note note that Letter to UNDP Confirming Interest and Availability and Financial Proposal are two separate documents and should be both part of your application.

Incomplete applications will not be considered. Please make sure you have provided all requested materials.

How to Submit the Application:

To submit your application online, please follow the steps below:

• Download and complete the UN Personal History Form (P11) for Service Contracts (SCs) and Individual Contracts (ICs);
• Merge your UN Personal History Form (P11) for Service Contracts (SCs) and Individual Contracts (ICs), Financial Proposal Letter to UNDP Confirming Interest and Availability and cover letter into a single file. The system does not allow for more than one attachment to be uploaded;
• Click on the Job Title (job vacancy announcement); 
• Click “Apply Now” button, fill in necessary information on the first page, and then click “Submit Application;”
• Upload your application/single file as indicated above with the merged documents (underlined above);

You will receive an automatic response to your email confirming receipt of your application by the system.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.