UN WOMEN Jobs - 68175- re-advertisement: ICT Associate (Egyptian National

re-advertisement: ICT Associate (Egyptian Nationals Only)

Advertised on behalf of

UN WOMEN

Location :

Cairo, EGYPT

Type of Contract :

Service Contract

Starting Date :

02-Oct-2016

Application Deadline :

01-Sep-16 (Midnight New York, USA)

Post Level :

SB-3

Duration of Initial Contract :

one year

Languages Required :

Arabic English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Under the direction supervision of the Operations Manager, and in close consultation with the IST Office at UNW Headquarters, ICT Associate is responsible for daily technical support for users of information management tools and technology infrastructure including desktop, laptop, servers and Operating Systems. The ICT Associate promotes a client-oriented approach, ensures availability of the technology environment and is also responsible for the review and advice on the use of technologies that will enhance user productivity. This encompasses end user support, training, implementation, and effective change management. The ICT Associate is responsible for requisitioning ICT equipment for the Egypt Country Office (CO), ICT asset inventory management, reporting and disposal, as well as administering cellphone and PDA devices. The incumbent is required to follow UN Women ICT equipment, network and security.

The ICT Associate works in close collaboration with the Operations, Programme and projects staff in UN Women Country Office and Projects. The ICT Associate works closely and collaboratively with the other ICT partners in the resident UN agencies in Egypt to achieve synergy, avoid duplication and to take advantage of potentials for partnerships in information and telecommunications systems and services development and implementation.

Duties and Responsibilities

Summary of Key Functions:

Implementation of ICT strategies and new technologies
Effective functioning of the CO hardware and software packages
Support to networks administration and provision of web management services
Provision of administrative support
Ensures effective functioning as CO Security Focal Point (SFP)
Facilitation of knowledge building and knowledge sharing;

Ensures implementation of ICT strategies and new technologies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
Provision of support to the use of UN Women ERP system (ATLAS) functionality for improved business results and improved client services.

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Effective functioning (installation, operation and maintenance) of all CO hardware equipment and acquisition of hardware supplies.
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.

Ensures efficient networks administration, provides web management services focusing on achievement of the following results:

Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
Trouble-shooting and monitoring of network problems. Ensure that UNW desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
Response to user needs and questions regarding network access.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
Development, testing, implementation, and maintenance of ICT Disaster Recovery Plan (DRP) and CO Business Continuity Plan (BCP), including: processes, procedure, backup and restoration.
Support to the maintenance of the CO websites and Intranet.
Trouble-shooting and monitoring of websites for UNW upon request and preparation of bills for cost recovery for the service provided.

Provides administrative support, focusing on achievement of the following results:

Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids
ICT assets management and maintenance of an up-to-date inventory of the software and hardware.
Maintenance of a library of ICT related reference materials
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
Provision of ICT support to key events.

Ensures effective functioning as CO Security Focal Point (SFP), focusing on the achievement of the following results:

Update and maintain the office security list and wardens list.
Coordinate with UNDSS for office security matters.
Preparation and completion of all security surveys and reports as required.
Communicate and disseminate the security messages and alerts to all CO staff.

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice.

Perform other duties as assigned.

The key results have an impact on the efficiency of the unit. Accurate analysis and presentation of information, thoroughly researched and fully documented work strengthens the capacity of the office and facilitates subsequent action by the supervisor. Incumbent’s own initiative is decisive in results of work and timely finalization.

Competencies

Core Values and Guiding Principles:

Integrity:

Demonstrate consistency in upholding and promoting the values of UN Women in actions and decisions, in line with the UN Code of Conduct.

Professionalism:

Demonstrate professional competence and expert knowledge of the pertinent substantive areas of work.

Cultural sensitivity and valuing diversity:

Demonstrate an appreciation of the multicultural nature of the organization and the diversity of its staff;
Demonstrate an international outlook, appreciating difference in values & learning from cultural diversity.

Core Competencies:

Demonstrate corporate knowledge and sound judgment;
Self-development, initiative-taking;
Acting as a team player and facilitating team work;
Facilitating & encouraging open communication in the team, communicating effectively;
Managing conflict;
Learning and sharing knowledge and encourage the learning of others;
Informed and transparent decision making.

Functional Competencies:

Researches best practices and poses new, more effective ways of doing things;
Understands the main processes and methods of work regarding to the position;
Strives to keep job knowledge up-to-date through self-directed study and other means of learning;
Demonstrates good knowledge of ICT & applies it in work assignments;
Demonstrates ability to identify problems and proposes solutions;
Makes recommendations related to work procedures and implementation of management systems;
Reports to internal and external clients in a timely and appropriate fashion;
Organizes and prioritizes work schedule to meet client needs and deadlines;
Establishes, builds and sustains effective relationships within the work unit and with internal and external clients.

Required Skills and Experience

Education:

B.Sc. Degree in Computer Science, ICT, or any other field, with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification). Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

Six (6) years working experience, including network administration, management of hardware and software platforms, telecommunications facilities, ICT trouble shooting and knowledge of Windows-based packages/applications.

Language:

Fluency in English and Arabic is required.