Background

UNDP’s Communications Group is part of the Bureau of External Relations and Advocacy (BERA).? It is the lead office for communications.? It provides policy guidance, develops and implements global communication strategies to reach the media and other key constituencies with UNDP’s core messages.?

Under the guidance and direct supervision of the Head of Digital Communications as well as the Digital Production Specialist, the Digital Support Specialist is part of the online team in the Communications Group.? He/she will contribute to the implementation of UNDP’s corporate online strategy, maintaining the UNDP global website on a daily basis but also ensuring that UNDP’s web presence can significantly be enhanced over time.?As part of a small team, he/she maintains and/or improves the global website www.undp.org?and supports country offices and other units with their online communications efforts.

The UNDP is undergoing an important upgrading of our online strategy that includes: refreshed visual design; expanded support for country offices and other units; enhanced use of social media; and improved positioning of UNDP as a thought leader in development.

 

Duties and Responsibilities

Scope of Work and Expected Results

Maintain and improve the corporate website focusing on achievement of the following results:?

  • Work jointly with the Digital Production Specialist and Digital team to implement and validate solutions to address business needs and opportunities (with input from HQ, regional centers and country offices), and propose changes that would make the enterprise content management system Adobe Experience Manager (AEM; formerly, CQ5) a more effective solution;
  • Assist in the compilation of business requirements and review preliminary requirements documents and create technical design documents and implementation plans for small to complex projects;
  • Develop and extend the functionality of the corporate CMS based on the technical design documents to ensure efficient, cost-effective online communications, including the creation of new modules for new functionality, modification of templates, and other development needs;
  • Liaise with the Office of Information Management and Technology and external vendors to ensure a secure, reliable hosting platform for the corporate CMS. This includes maintaining current industry knowledge of infrastructure, best practices and procedures for corporate CMS;
  • Provides user support for issues and matters that requires technical interventions; and
  • Assist in editing webpages as well as creating ad hoc webpages when needed.

Contribute to implementation of the on-line strategy focusing on the achievement of the following results:

  • Contribute to the implementation of UNDP’s online strategy, making sure that the organization complies with the strictest standards of design, content, usability and security;
  • Support the entire Communications Group to ensure the best standards for search engine optimization, usability and online analytics; and
  • Generate reports, provide analysis of web traffic and propose strategies for web optimization.

Provide support for HQ units, regional centers and country offices, focusing on achievement of the following results:?

  • Act as a focal point for UNDP’s communications staff in the Country Offices, helping them to comply with UNDP’s requirements for Country Office websites;
  • Encourage all Country Offices to comply with the requirements for online transparency; report to donors by organizing presentations; and
  • Manage user accounts in the CMS as well as in Google Analytics.

Expected Deliverables and Timeline

  • Participate in specification and deployment of web enhancements through sprints – weekly
  • Facilitate community of practice for web managers on Yammer – daily
  • Track requests and provide mid- and advance- level support to web managers globally – daily
  • Participate in the project management of the global redesign of UNDP websites – weekly
  • Generate reports, provide analysis of web traffic and propose strategies for web optimization – quarterly

 

The timeline and payment schedules for these deliverables will be:

Apr 30, 2017

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 150 requests for AEM/CQ5 supports
  • Prepare Climate level pages with content in new website design
  • Resolve all open matters in Yammer Group for web design and development
  • Participate in development of templates for Country Office, Regional Bureau, and Representation Offices in web design (33%)

May 31, 2017

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 150 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Participate in development of templates for Country Office, Regional Bureau, and Representation Offices in web design (66%)

Jun 30, 2017

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Rollout redesign to all UNDP global websites
  • Generate quarterly report with analysis of web traffic and recommended strategies for web optimization

Jul 31, 2017

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Rollout redesign to all CO, RB, and RO websites (15%)

Aug 31, 2017

  • 1 deployment of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Rollout redesign to all CO, RB, and RO websites (30%)

Sep 30, 2017

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Rollout redesign to all CO, RB, and RO websites (50%)
  • Generate quarterly report with analysis of web traffic and recommended strategies for web optimization

Oct 31, 2017

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Rollout redesign to all CO, RB, and RO websites (70%)

Nov 30, 2017

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Rollout redesign to all CO, RB, and RO websites (90%)

Dec 31, 2017

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Rollout redesign to all CO, RB, and RO websites (100%)
  • Generate quarterly report with analysis of web traffic and recommended strategies for web optimization

Jan 31, 2018

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Rollout all new enhancements including photo library and 3rd party APIs

Feb 28, 2018

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development

Mar 31, 2018

  • 2 deployments of AEM/CQ5 bug fixes and improvements, including QA testing and verification pre and post deployment
  • Fulfill 160 requests for AEM/CQ5 supports
  • Resolve all open matters in Yammer Group for web design and development
  • Complete the launch of 10 partnership sites and microsites
  • Generate quarterly report with analysis of web traffic and recommended strategies for web optimization

Corresponding payments shall be made following certification by UNDP that the services related to the TOR have been satisfactorily performed and Deliverables have been achieved by the or before the due dates.

 

Competencies

Core Competencies:

  • Demonstrates integrity by modeling the UN’s values and ethical standards
  • Advocates and promotes the vision, mission, and strategic goals of UNDP
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
  • Treats all people fairly without favoritism
  • Demonstrates and promotes the values of UN/UNDP in actions and decisions and acts in accordance with the standard of conduct for international civil servants.
  • Shows willingness to work without bias with all persons regardless of gender, nationality, religion or culture.
  • Integrates himself/herself into the work unit, taking responsibility for own contribution to achieving team results.
  • Takes initiative and seeks opportunities to initiate action.
  • Proposes innovative ideas and new solutions to work.
  • Actively shares knowledge, information resources and experiences with peers.
  • Able to multi-task and work on different projects and requests at the same time

Functional Competencies:

Technology

  • Strong experience in managing, using and advocating for content management systems and web authoring tools, specifically Adobe Experience Manager (formerly, CQ5)
  • Demonstrates strong understanding of HTML5, CSS, and JavaScript (preferably with frameworks, such as jQuery and/or Sencha/ExtJS).
  • Strong knowledge with developing websites that consume APIs (Facebook?/ Twitter / open data visualization);
  • Strong understanding of Software Development Life Cycle methods and production change control processes;
  • Good knowledge of Apache Web Server;
  • Development tools (Git, Maven, JIRA/issue tracking, Bamboo/continuous integration); and
  • Knowledge of SQL and Databases a plus (for system integrations).

Support

  • Excellent English communication and facilitation skills in face-to-face settings and in writing;
  • Ability to explain complex and abstract concepts in simple terms and adapt language and content to different target audiences.
  • Client-service attitude and sensitivity in communicating with clients.
  • Excellent interpersonal skills with a proven ability to work with cross-functional teams;
  • Demonstrate patience when communicating with non-technical audiences; and
  • Ability to put together user guides and instructions that are clear and easy to use.?

Operational Effectiveness

  • Consistently approaches work with energy and a positive, constructive attitude;
  • Demonstrates openness to change and ability to manage complexities; and
  • Ability to effectively manage logistics of events, trainings and small-scale projects.

Required Skills and Experience

Education

  • University degree in Information Technology, Management Information System, Communications, Management, Knowledge Management, Organizational Development, Social Sciences or other related discipline; alternatively, five years of equivalent experience
  • A professional certification in training, learning management or facilitation is an asset but not a requirement

Eperience

  • Minimum of five (5) years of extensive hands-on experience and knowledge of IT platforms and web applications, including content management systems
  • At least two years of experience working with Adobe Experience Manager (formerly, CQ5) required
  • Experience in providing support and guidance to non-technical users in a wide range of situations
  • Relevant experience, inclusive of minimum 3 years of web development experience, particularly with Java, JavaScript, XML, bash scripting, CSS is required
  • Experience in gathering requirements and performing technical analysis

Education

  • Fluency in English required;
  • Proficiency in another UN language is an asset (in particular Spanish and French)

 

Application Procedure

Qualified and interested individual consultants are hereby requested to apply. The application is a two-step process. Failing to comply with the submission process may result in disqualifying the applications:

Step 1: Technical Proposal

  • Online application with a statement of interest (cover letter) with a brief narrative addressing the competencies mentioned in these Terms of Reference; and
  • Personal CV or P11, indicating all past experience from similar projects and specifying the relevant assignment period (from/to), as well as the email and telephone contacts of at least three (3) professional references.

Note: The above documents need to be scanned in one file and uploaded to the online application as one document.

 

Step 2: Financial Proposal

Shortlisted candidates (ONLY) will be requested to submit a Financial Proposal.

  • The financial proposal should specify an all-inclusive daily fee (based on a 7 hour working day - lunch time is not included - and estimated 21.75 days per month).
  • The financial proposal must be all-inclusive and take into account various expenses that will be incurred during the contract, including: the daily professional fee; cost of travel from the home base to the duty station and vice versa, where required; living allowances at the duty station; communications, utilities and consumables; life, health and any other insurance; risks and inconveniences related to work under hardship and hazardous conditions (e.g., personal security needs, etc.), when applicable; and any other relevant expenses related to the performance of services under the contract.
  • In the case of unforeseeable travel requested by UNDP, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between UNDP and Individual Consultant, prior to travel and will be reimbursed. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources.
  • If the Offeror is employed by an organization/company/institution, and he/she expects his/her employer to charge a management fee in the process of releasing him/her to UNDP under a Reimbursable Loan Agreement (RLA), the Offeror must indicate at this point, and ensure that all such costs are duly incorporated in the financial proposal submitted to UNDP.

The Financial Proposal is to be emailed as per the instruction in the separate email that will be sent to shortlisted candidates.

 

Evaluation process

Applicants are reviewed based on Required Skills and Experience stated above and based on the technical evaluation criteria outlined below.? Applicants will be evaluated based on cumulative scoring.? When using this weighted scoring method, the award of the contract will be made to the individual consultant whose offer has been evaluated and determined as:

  • Being responsive/compliant/acceptable; and
  • Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation where technical criteria weighs 70% and Financial criteria/ Proposal weighs 30%.

 

Technical evaluation - Total 70% (70 points):

The Technical evaluation will be based on the following criteria with the corresponding points (out of a total of 70 points):

  • Advance-level experience in Adobe Experience Manager (formerly, CQ5), content management systems and developing learning materials for multinational organizations with over 100 active users (45%) – Maximum 31.5 Points.
  • Advance-level experience providing user support for communications needs and client service experience for multinational organizations with over 100 active users (15%) – Maximum 10.5 Points.
  • Multiyear experience in web project management for mid- to large- scale rollouts (15%) – Maximum 10.5 Points.
  • Multiyear experience with QA testing and gathering technical requirements for web projects (10%) – Maximum 7.0 Points.
  • Demonstrated experience in training, learning management or facilitation (5%) – Maximum 3.5 Points.
  • Proficiency in Spanish as another UN language (5%) – Maximum 3.5 Points.
  • Proficiency in French as another UN language (5%) – Maximum 3.5 Points.

Please note that only shortlisted candidates will be contacted.

Candidates obtaining a minimum of 70% (49 points) of the maximum obtainable points for the technical criteria (70 points) shall be considered for the financial evaluation.

 

Financial Evaluation - Total 30% (30 points)

The following formula will be used to evaluate financial proposal:

p = y (µ/z), where

p = points for the financial proposal being evaluated

y = maximum number of points for the financial proposal

µ = price of the lowest priced proposal

z = price of the proposal being evaluated

 

Contract Award

Candidate obtaining the highest combined scores in the combined score of Technical and Financial evaluation will be considered technically qualified and will be offered to enter into contract with UNDP.

 

Institutional arrangement

The consultant will work under the guidance and direct supervision of Manager, Digital & Online Team, and will be responsible for the fulfilment of the deliverables as specified above.

 

Duration of the Assignment

The duration of this assignment will be a maximum of 261 working days within 12 months, between 1 April 2017 and 31 March 2018.

 

Payment modality

  • Payment to the Individual Contractor will be made based on the actual number of days worked, deliverables accepted and upon certification of satisfactory completion by the manager.
  • The work week will be based on 35 hours, i.e. on a 7 hour working day, with core hours being between 9h00 and 18h00 daily.

 

Annexes (click on the hyperlink to access the documents):

Annex 1 - UNDP P-11 Form for ICs

Annex 2 - IC Contract Template

Annex 3 – IC General Terms and Conditions

Annex 4 – RLA Template

 

Any request for clarification must be sent by email to cpu.bids@undp.org?

 

The UNDP Central Procurement Unit will respond by email and will send written copies of the response, including an explanation of the query without identifying the source of inquiry, to all applicants.