Under the guidance and direct supervision of the IT Manager, the IT Intern provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Intern promotes a client-oriented approach.

The ICT Intern works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams for resolving ICT-related issues.

The ICT intern will have a training in order to learn and do all the requested tasks.

Duties and Responsibilities

Summary of key functions:

  1.     Support to implementation of ICT systems
  2.     Effective functioning of the CO hardware and software packages
  3.     Support for voice network management
  4.     Support for data network management
  5.     Provision of administrative support 
  6.     Facilitation of knowledge building and knowledge sharing

1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

    Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
    Provision of inputs to the result-oriented Unit workplan.


2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

    Performance of routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
    Support in the installation of commercial and in-house developed software and related upgrades
    Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention. 

3. Support for voice networks management, focusing on achievement of the following results:

    Assistance in the configuration of telephone equipment and its assignment
    Support in the management of the Call Manager
    Support for voicemail management

4. Support for data network management, focusing on achievement of the following results:

    Response to user needs and questions regarding network access.
    Assistance in backup and restoration procedures for local drives. Maintenance of backup logs.  Assistance in off-site storage of backups. 

5. Provides administrative support, focusing on achievement of the following results:

    Maintenance of an up-to-date inventory of software and hardware.
    Maintenance of a library of ICT related reference materials.
    Maintenance of the inventory and stock of supplies and spare parts 
    Provision of ICT support to key events.
    Maintenance of Unit’s files, logs
    Preparation of routine correspondence, faxes, memoranda and reports in accordance with CO SOP.
    Extracting, inputting, copying and filing data from various sources.
6. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

    Participation and assistance in the organization of training for the CO staff on ICT issues.
    Contributions to knowledge networks and communities of practice.


IV. Impact of Results 

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. 



    Ability to perform a variety of repetitive and routine tasks and duties related to ICT
    Ability to review data, identify and adjust discrepancies
    Ability to handle a large volume of work possibly under time constraints
    Good knowledge of administrative rules and regulations
    Detailed knowledge and understanding of clerical, administrative, secretarial best practices and procedures, in-depth knowledge of office software applications relating to word processing data management presentation, ATLAS, as required
    Ability to operate and maintain a variety of computerized business machines and office equipment in order to provide efficient delivery of service
    Ability to organize and complete multiple tasks by establishing priorities


    Creates, edits and presents information (queries, reports, documents)  in visually pleasing, clear and presentable formats  such as tables, forms, presentations, briefing notes/books and reports using advanced word processing and presentation functions and basic database and spreadsheet software
    Edits, formats and provides inputs to correspondence, reports, documents and/or presentations using work processing, spreadsheets and databases meeting quality standards and requiring minimal correction
    Shows sound grasp of grammar, spelling and structure in the required language
    Ensures correspondence, reports and documents comply with established UN standards
    Ability to produce accurate and well documented records conforming to the required standard



    Organises and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources and multiple reporting relationships
    Plans, coordinates and organises workload while remaining aware of changing priorities and competing deadlines
    Demonstrates ability to quickly shift from one task to another to meet multiple support needs
    Establishes, builds and maintains effective working relationships with staff and clients to facilitate the provision of support


Required Skills and Experience

Education: All the applicants must be enrolled in a University in order to qualify

Experience: No experience needed, however is desirable to have knowledge in IT and administration.

Language Requirements:  Spanish is mandatory and English is desired

The student must have a valid health insurance 

Internships in the United Nations are unpaid