UNDP Jobs - 72329- SLE/IC/2017/015 Case Management Expert for the imp

SLE/IC/2017/015 Case Management Expert for the implementation of Justice APP and needs assessment of the case management system of the Correctional Service

Location :

Freetown, SIERRA LEONE

Type of Contract :

Individual Contract

Starting Date :

Application Deadline :

26-May-17 (Midnight New York, USA)

Post Level :

International Consultant

Duration of Initial Contract :

129 working days

Languages Required :

English

Expected Duration of Assignment :

129 working days

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

In October 2015, a capacity assessment of the SLCS established that case management and unit management concepts and dynamic security need to be employed to oust the reliance on static security and remote surveillance techniques. Although improvements in the file management system and record keeping has been registered due to support provided through Prison Watch and UNDP, the current inmate records are stored in insecure, non-fireproof holdings that are open to loss, damage, destruction and physical interference. The range of records being maintained is rudimentary and needs to be improved in keeping with the UNODC Handbook on Prisoner File Management. Furthermore, this small pilot has not been fully maintained in the main Freetown Correctional Facility where many the country’s inmates are currently held.

The INL Corrections project will seek to establish the status of the current file management in place at all 19 Correctional Facilities and the appropriate system linking with SLCS to institutions within the justice chain, namely the Judiciary, the Law Officers Department and the Police. The system will be aligned to that of the Judiciary, a case management system currently being implemented with the support of INL and UNDP. Once the file management system is developed by an expert consultant, in partnership with the SLCS, key staff members will be trained to operate the system.

Against this backdrop, the MoJ, the Judiciary and SLCS seek to engage an experienced case management consultant responsible for:

1. Support the MoJ to select and deliver an appropriate ECM that best meets the requirements of the Ministry;

2. Continued training on the Justice App to Super User and 20 pilot trial users and oversee the uploading of case data into the Justice App;

3. Conducting a needs assessment of the SLCS case management system and feasibility of linking the SLCS with the Justice App case;

4. Train users, provide support in the procurement of hardware and provide training, go-live and initial support for the SLCS selected case management system.

Duties and Responsibilities

To support the identified institutions in undertaking needs assessments, further consolidating the Justice App and implementing new case management systems the consultant will be required to deliver the following outputs:

Installation of Electronic Content Management (ECM) for the MoJ

Ensure successful installation of an ECM for the MoJ. This consists of configuring an electronic case management system to meet the needs of the MOJ for handling technical requests. Functions of the system shall include creation of case files, with rights to access, update and close existing files includes. Notification functions shall be included - reminding users about upcoming deadlines. The system shall ensure that any new case arriving in the MOJ will be filed in the electronic case management system and will be tracked till closure. The system will ensure capacitating the identified Super User and Trial Users, so they can navigate and apply the new CMS.
In furtherance, the Consultant shall assess the feasibility of linking the Justice App to the LOD.
Consolidate the Justice App within the Judiciary
Train the Judiciary’s Super User to become fully confident with managing and supporting the Justice App;
Train existing trial users to become proficient with the Justice App; including through continued group and one-on-one trainings as well as supervision;
Troubleshoot any minor issues with the APP. Identify the impact of any changes required and take ownership of testing any changes;
Supervise the uploading of case data into the Justice APP.
Needs assessment of the SLCS case management system and feasibility of linking the SLCS with the Justice APP
Conduct a needs assessment of the SLCS case management systems, including analysis of the systems and processes applied across the Correctional Service (19 facilities);
Assess feasibility of extending Justice APP to the Correctional Service and tailoring functions for their needs and requirements for effective case management; support potential extension of the Justice APP to the SLCS;
Present the draft needs assessment report to the SLCS and UNDP and submit final report incorporating feedback;
Train users, provide training and initial support for the SLCS selected case management system.
Identify SLCS training needs and requirements, identify trial users from SLCS;
Assist UNDP in the identification of necessary software and requirements;
Lead installation of procured hardware and train IT Officers, super users as well as trial users within the SLCS.
Inception report, Monthly progress reports and Final report defining Expansion/Next Steps
Upon initiation of the contract, the Consultant will submit an inception report, including a detailed work plan for the duration of the contract.
The consultant will be expected to draft brief monthly progress reports to UNDP which will be shared with the respective institutions.
The final separate report for deliverable 1 and 3 shall:
Summarize the work undertaken in the course of the consultancy, main learnings, findings and possible challenges as well as mitigation strategies applied
Provide a detailed implementation plan for further rolling out the system
Provide a description of hardware and software required to implement case management system for the SLCS and any recommendation on improving records keeping
Develop estimated costs

The Consultant will work under the direct supervision of the INL Project Manager and the Rule of Law Programme Specialist. He/She will ensure regular updates and meetings with the MoJ, Judiciary and SLCS focal points for the case management systems.

Competencies

Excellent self-starter and demonstrated commitment;
Professionalism and Integrity;
Promotes knowledge sharing and learning;
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Required Skills and Experience

Education: Master’s Degree in Information Systems (Database Management, Application development, Software Development Cycle, Automation.

Experience:

5-7 years’ experience in software assessment and recommending suitable and viable IT solutions
Experience with the development of APPs
Prior experience in analyzing and developing CMS or similar systems and working with other IT experts on similar systems
Demonstrated experience of needs assessment or feasibility studies on electronic information management systems
Experience working in a development context
Proven skills in report writing

Language Requirement: Fluency in written and spoken English

for further details visit:http://procurement-notices.undp.org/ NOTE: Proposals that do not comply fully with TOR will not be accepted(Technical and Financial Proposals must be attached.)