Background

The Office of Human Resources (OHR) supports UNDP in achieving its vision and objectives through enabling the organization to attract, manage, and retain staff with relevant technical expertise, competencies and skills, by providing strategic HR advice and creating an inclusive working environment where staff are engaged, continuously develop professionally and perform at their best. Operating within the Bureau for Management Services (BMS), OHR’s key clients include UNDP executives, CO and HQs leaders and managers, individual staff members and HR practitioners.  The team works closely with colleagues in business solutions, OFRM and others in the BMS team to ensure a seamless service to our clients.

Integrated Talent Management (ITM) is responsible for designing strategies, policies, tools and services that make managing people simpler and more effective. It helps create an enabling working environment for staff to develop and perform at their best.  It works in close partnership with teams in OHR and across BMS and often other UN agencies, to provide a seamless, customer focused service.

ITM develops and implements an integrated concept of talent management for all stages of the staff member 'life cycle'. It incorporates all staff assessments including competencies, recruitment, learning and performance into simple and easy to use management tools. When integrated with data from job and organization design, change management and succession planning, a single continuum of workforce analytics becomes available to advise senior management in their constant alignment of the entire UNDP community of work to emerging operating priorities and the goals of the UNDP Strategic Plan.

In this context the Talent Development Unit (TDU) is a centre of expertise that designs and delivers state of the art learning and development solutions to UNDP staff worldwide through its online platform “Learning Management System (LMS)”. Through the delivery of large scale leadership development programs; tailored development programs for key leadership roles; an extensive offering of high quality online courses on UNDP’s core business and professional certification programs as well as customised development planning and Career Management tools, it enables and supports UNDP staff to build skills, grow and leverage the power of learning across all areas of work.

The LMS supports mandatory learning and learning in substantive areas to support UNDP competencies; and corporate certification programmes such as the Finance Certification Programme (FTCP), HR Certification, and Procurement Certification, as well as Role-Based Learning Programmes such as Leadership Development Pathways.  In addition to UNDP’s own learning requirements, under SLAs we provide LMS access to a number of other agencies.

In order to attain above objectives of TDU and maintain the required service levels to its clients, the incumbent will work under the direct supervision of the Learning Technology Analyst. For this purpose, he/she will be assigned a set of responsibilities and tasks listed below.

Duties and Responsibilities

Scope of Work:

For this assignment, the Consultant is primarily responsible for the following tasks:

1. Learning Management System Technical Support and Administration

• Provide technical support to user issues via lms.support@undp.org and other user issues sent to learning@undp.org;
• Provides quality and timely response to the Talent Development Managers, partner agencies,  and end-users queries and requests with regards to the various learning activities managed through the LMS; takes proactive measures and report on project/case status, and deadlines;
• Update LMS pages and content when requested.

2. Learning Management System Access to UNDP and partner agencies.

• Approve LMS user access based on access requests recovered from Talent Development Managers and Partner Agencies;
• Restore access to historical learning records and link learner records to new profiles as appropriate

3. Tracking and Reporting

• Tracks enrollments, progress, assessments, completion rates for various learning activities; reconciles rosters;
• Update completions of programmes and certifications on LMS based on completion data from external learning platforms and completions submitted by staff/focal points;
• Support Corporate Learning Reporting and Data Analysis;
• Maintain and submit cost recovery data to BMS Operations team/Supervisor.

4. Database Management

• Setup and manage database for LMS users and historical learning records;
• Produce user files and historical data files for upload to LMS.

Expected Outputs and Deliverables:

• Satisfactory and timely support to Talent Development Managers, LMS users and other UNDP agencies and partners.
• Provide timely setup of user profiles for access to LMS for users accessing via cost recovery.
• Maintenance and Submission of licenses utilization report each month to supervisor(s).
• Submission of certifications and learning programme reports to respective Project Managers as per the agreed schedule.
• Creates and submits Corporate Learning Reporting requested by internal and external clients.

Institutional Arrangement:

The consultant will report directly to Learning Technology Analyst.

Duration of the Work: 24 July 2017- 29 December 2017 (Up to 110 working days with possibility of extension).

Duty Station: Bangkok, Thailand with no travel.

Competencies

• Excellent communication skills;
• Excellent organizational skills;
• Attention to detail;
• Identifies priority activities and assignments;
• Works collaboratively with colleagues to achieve organizational goals;
• Maintain confidentiality.
• Demonstrate the ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization.

Required Skills and Experience

Education:

• Bachelor or Master Degree in Computer Science or relevant field is required.

Experience:

• A Minimum of 4 years of relevant work experience with experience in Learning Management Systems and/or other various software applications.  Knowledge and use of HTML, Peoplesoft CRM is an asset;
• Previous work within the UN system is also an advantage.
• Good knowledge in SQL, reporting, and MS Office- specifically MS Access, Excel

Language:

• Fluency in English required. Proficiency in another UN language an asset.

Price Proposal and Schedule of Payments:

Consultant must send a financial proposal based on Daily Fee. Consultant shall quote an all-inclusive Daily Fee for the contract period. The term “all-inclusive” implies that all costs (professional fees, communications, consumables, living allowance, accommodation, air ticket to join duty station and return, insurance, etc.) that could be incurred by the IC in completing the assignment are already factored into the daily fee submitted in the proposal. If applicable, travel or daily allowance cost (if any work is to be done outside the IC’s duty station) should be identified separately. Payments shall be done on a monthly basis based on actual days worked, upon verification of completion of deliverables and approval by the IC’s supervisor of a Time Sheet indicating the days worked in the period.

In general, UNDP shall not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources

In the event of unforeseeable travel not anticipated in this TOR, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between the respective business unit and the Individual Consultant, prior to travel and will be reimbursed.

Travel costs shall be reimbursed at actual but not exceeding the quotation from UNDP approved travel agent.  The provided living allowance will not be exceeding UNDP DSA rates. Repatriation travel cost from home to duty station in Bangkok and return shall not be covered by UNDP.

Evaluation Method and Criteria:

Individual consultants will be evaluated based on the following methodology;

Cumulative analysis

The award of the contract shall be made to the individual consultant whose offer has been evaluated and determined as a) responsive/compliant/acceptable; and b) having received the highest score out of set of weighted technical criteria (70%). and financial criteria (30%). Financial score shall be computed as a ratio of the proposal being evaluated and the lowest priced proposal received by UNDP for the assignment.

Technical Criteria for Evaluation (Maximum 70 points)

Criteria 1: CV review (30 points)

• Educational qualifications and skills- Max 15 points
• Relevant work experience- Max 15 points

Only candidates obtaining a minimum of 21 points (70% of the total technical points) would be considered for the Financial Evaluation.

Criteria 2: Interview (40 points)

• Experience in LMS administration- Max 15 points
• Experience in troubleshooting and providing support to learners- Max 15 points
• Knowledge of English- Max 10 points.

Only candidates obtaining a minimum of 28 points (70% of the total technical points) would be considered for the Financial Evaluation.

In total of technical criteria, candidates obtaining a minimum of 49 points (70% of the total technical points) would be considered for the Financial Evaluation.

Documentation required

Interested individual consultants must submit the following documents/information to demonstrate their qualifications. Please group them into one (1) single PDF document as the application only allows to upload maximum one document:

• Cover Letter: a brief description of why the Offer considers her/himself the most suitable for the assignment;
• Letter of Confirmation of Interest and Availability using the template provided in Annex II;
• Personal CV or P11, indicating all past experience from similar projects, as well as the contact details (email and telephone number) of the Candidate and at least three (3) professional references;
• Financial proposal, as per template provided in Annex 2.

Incomplete proposals may not be considered.

For requried documents to apply for this position, please click the link below:

http://procurement-notices.undp.org/view_notice.cfm?notice_id=38476