Background
INDIVIDUAL CONSULTANT PROCUREMENT NOTICE
2017/PROC/UNDP-MMR/PN/099 Date: November 14, 2017
Country: Myanmar
Description of the assignment International Expert on Complaints Mechanisms and Public
Engagement in Myanmar
Period of assignment: Estimated at Forty (45) working days within a period of 4 months, from
January to April 2018.
Duty Station: Naypyidaw, Myanmar with visit to States and Regions and mission to
Yangon are anticipated
Type of contract: IC contract
Proposal should be submitted to bids.mm@undp.org no later than 24 November 2017 (17:00).
Any request for clarification must be sent in writing, or by standard electronic communication to the address or e-mail to moung.kee.aung@undp.org . Procurement Unit will respond in writing or by standard electronic mail and will send written copies of the response, including an explanation of the query without identifying the source of inquiry, to all consultants.
Please see more information :
INDIVIDUAL CONSULTANT PROCUREMENT NOTICE
2017/PROC/UNDP-MMR/PN/099 Date: November 14, 2017
Country: Myanmar
Description of the assignment International Expert on Complaints Mechanisms and Public
Engagement in Myanmar
Period of assignment: Estimated at Forty (45) working days within a period of 4 months, from
January to April 2018.
Duty Station: Naypyidaw, Myanmar with visit to States and Regions and mission to
Yangon are anticipated
Type of contract: IC contract
Proposal should be submitted to bids.mm@undp.org no later than 24 November 2017 (17:00).
Any request for clarification must be sent in writing, or by standard electronic communication to the address or e-mail to moung.kee.aung@undp.org . Procurement Unit will respond in writing or by standard electronic mail and will send written copies of the response, including an explanation of the query without identifying the source of inquiry, to all consultants.
Please visit the following link for more ifnormation:
procurement-notices.undp.org/view_notice.cfm?notice_id=42503
Duties and Responsibilities
- Scope of Work and Methodology
Scope
The paper will assess government-managed complaints mechanisms at Union, State and Region, District and Township levels- both formal mechanisms and social media mechanisms. At subnational level, the paper’s focus will be limited to two townships each within one (1) State and one (1) Region, and the relevant district-level and state/region-level mechanisms.
Government and UNDP would agree criteria in order to select the targeted State, Region, Districts and Townships for information gathering. This would further inform the target population to perform the field research. The following are suggested institutions whose complaint mechanisms could be examined to inform, and suggested types of complaints. These would be finalized between government and UNDP.
Suggested Institutions | Suggested Type of Complaints |
Union Parliament, 1 State and 1 Region Parliament | Complaints against public institutions or officials, including on the grounds of corruption, discrimination or abuse of authority |
State Counsellor’s Office | Complaints linked to, or public feedback on public services or public decisions, including from the judiciary. Complaints linked to corruption and abuse of authority in the public sector. |
President’s Office | Complaints filed against third parties and submitted to public authorities for resolution |
Union Civil Service Board |
Procedures for citizens and civil service personnel to comment on public services and/or public decisions, including for matters pertaining to integrity, meritocracy and inclusiveness. |
Anti-Corruption Commission | |
District authorities (District Administrators and/or District Departments) in the chosen State and chosen Region | |
Township authorities in the chosen State and chosen Region, with emphasis on departments included in One-Stop-Shops and Township administrators |
Methodology
The methodology for gathering information would be established by a lead international expert. It is expected that s/he will first conduct a desk review, then go to the relevant locations (Nay Pyi Taw and the relevant townships) to hold interviews with the public officials there working in the institutions.
There are two other surveys which UNDP is discussing undertaking this year with partner institutions. First, a public perception survey carried out under the guidance of the Union Civil Service Board which may address public perceptions of civil service complaints mechanisms. Second, a survey of Members of Parliament, which may offer opportunities to learn more about how they handle complaints (type of complaints, authority to treat complaints, etc.). If data is available from these, it may be considered also to inform the recommendations.
How it will be implemented
For implementation, the international expert will be supported by a national expert, and by the UNDP team led by the Chief Technical Advisor.
The international expert would lead in finalizing the scope and methods of gathering the base information in discussion with government, gathering information, and synthesizing the information into a final policy paper with recommendations. The national expert would provide advice on context, interpret during meetings and support translation of written materials; they may also support day to day arrangement of meetings with stakeholders at subnational level. UNDP staff would be responsible for arranging meetings with stakeholders, especially in Nay Pyi Taw. The Chief Technical advisor would provide overall guidance on the production of the final policy paper and be the first point of contact for lead government stakeholders.
As the final paper would be presented for the consideration of the government of Myanmar. If GoM chooses to make the paper or elements of the paper public, UNDP would facilitate publication.
- Expected Deliverables
| Deliverables | Deadline | Working days | Location |
1 | Literature review findings report, methodology proposal which includes outline of proposed report | 05 January 2018 | 10 days | Home-based |
2 | Mapping of existing complaints mechanisms | 21 January 2018 | 25 days | In-country |
3 | Baseline report of existing complaints mechanisms, providing an evaluation of their effectiveness and shortcomings | 20 February 2018 | 10 days | Home-based |
3 | Policy paper to improve effective complaints mechanisms in Myanmar, including specific policy recommendations | 12 March 2017 | 10 days | Home-based |
4 | Stakeholders validation meetings and final review of the policy paper | 15 April 2018 | 5 days | In-country |
| In addition, reimbursement upon provision of invoice/receipt:
Airfare: round trip with most direct, least costly economy class Terminal: according to UNDP rules and procedures Visa: upon provision of invoice/receipt: Living allowance: according to UNDP rules and procedures Trip insurance: not to exceed USD 150 per trip UNDP will arrange in-country travel as required by the Terms of Reference |
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Please visit the following link for more ifnormation:
procurement-notices.undp.org/view_notice.cfm?notice_id=42503
Competencies
Experience:
- Proven experience in performing assessment related to participatory governance, with focus on voice and complaints/grievance mechanisms in similar transition contexts;
- Past experience developing policy papers geared towards a multi-stakeholder audience, i.e. government and civil society;
- Understanding of the Myanmar context and current governance models in Myanmar is a key advantage;
- Previous publications recorded on participatory governance and/or complaints mechanisms an asset.
Competencies:
- Fluency in English;
- Sound communication skills both verbal and in writing;
- High cultural sensitivity needed.
Required Skills and Experience
Qualifications:
- Master degree in public administration, development studies or equivalent