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UN Women: ICT Specialist - Business Analyst, Customer Relationship Management
|Advertised on behalf of :|
|Location :||New York, UNITED STATES OF AMERICA|
|Application Deadline :||17-Jan-18 (Midnight New York, USA)|
|Type of Contract :||FTA International|
|Post Level :||P-3|
|Languages Required :||English|
|Duration of Initial Contract :||1 year|
The UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Placing women’s rights at the center of all its efforts, the UN Women will lead and coordinate United Nations system efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world. It will provide strong and coherent leadership in support of Member States’ priorities and efforts, building effective partnerships with civil society and other relevant actors.
The Information Systems and Telecommunication (IST) Office located in the Division of Management and Administration, is responsible for the strategic planning and development of information and telecommunication systems and services, ICT solutions, sourcing of information systems and equipment to support business needs and for the maintenance, availability, reliability and quality of performance of information and telecommunications systems and services globally in all UN Women offices.
The IST Office is using Microsoft development platforms for building business applications and database systems, Sitecore CMS platform for public facing websites, Qlik for the business intelligence, and Oracle/ PeopleSoft for core HR, procurement and financial processes. Microsoft Office365 has been fully rolled out at the organization level and SharePoint online is used for Intranet and extranet collaboration purposes. All business applications, databases and websites are hosted at Microsoft Azure Cloud platform.
This position falls under Enterprise Applications Unit of IST office and the incumbent will work in collaboration with stakeholders, management, subject matter experts, solution architects, and technical teams to understand the business problems and opportunities in the context of customer relationship management (CRM) and build solutions that enable the business clients to achieve the goals.
Under the overall guidance of Chief, Information Systems & Telecommunications Office and direct supervision of Manager Enterprise Applications, the incumbent’s is responsible for performing business analysis and adoption of IT solutions, and defining and implementing IT Standards and Quality Assurance processes.
Duties and Responsibilities
Perform business analysis and adoption of IT solutions:
Define and implement IT Standards and Quality Assurance processes:
Perform any other functions as assigned by supervisor.
Key Performance Indicators:
The results of the functions performed directly impact the efficiency of the several key IT systems used to support the UN Women business, covering around 2000+ staff in Headquarters and field offices. The effective analysis and implementation of IT systems directly impacts the organization's capacity and credibility in providing timely and quality information to achieve organizational goals and it also impacts overall knowledge building and sharing in the organization.
The results of these functions indirectly impact:
Please visit this link for more information on UN Women’s Core Values and Competencies: http://www.unwomen.org/-/media/headquarters/attachments/sections/about us/employment/un-women-employment-values-and-competencies-definitions-en.pdf.
Required Skills and Experience
At least 5 years of progressively responsible experience in the below:
Experience below is an asset:
In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
|Click here for important information for US Permanent Residents ('Green Card' holders).|
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.