Background
United Nations Development Programme (UNDP) is UN’s global development organization.
The Intern will work as part of the Information and Communication Technology Unit (ICTU)
Objectives:
- To backstop the implementation of mobile computing.
- After training and orientation the intern will provide technical support (Helpdesk) to UNDP staff and Affiliated Agencies.
- Train users on MS Office applications and other related software
- Ensure all UNDP and Affiliated Agencies machines have standardized software and are up-to-date. (service packs and antivirus)
Expected Output
- Users are configured on new laptops and are trained;
- Prompt response to user helpdesk requests;
- Users are trained on using and basic troubleshooting of MS Office applications and other related software.
Learning opportunities for intern
- Hardware installations;
- LAN/WAN Management;
- User management via Active Directory;
- Antivirus server management;
- TCP/IP configuration on a multi-layered network;
- Amongst many others.
Duties and Responsibilities
- Under the direct supervision of the Information Communications Technology Associate (ICT Associate) provide technical support to UNDP Staff and other users from Affiliated UN agencies (Helpdesk support);
- Creating new profiles for users in laptops and migrating data from old desktops to the Server;
- Setting up email accounts in MS Outlook and configuring digital signatures;
- Make and install image files using ghosting software;
- Training users on use of docking stations and roaming profiles;
- LAN management;
- User support on Ms Office applications and any other official software.
Competencies
- Self-starter, organized, detail oriented;
- Able to multitask and balance multiple responsibilities;
- A demonstrated ability to synthesize information from multiple sources and produce concise content;
- Demonstrate/safeguard ethics and integrity;
- Demonstrate corporate knowledge and sound judgment;
- Ability to take initiative and work independently with minimum supervision;
- Ability to adapt quickly to changing priorities and plan ahead;
- Ability to work effectively in a team and in an international environment
Required Skills and Experience
Applicants to the UNDP internship program must, at the time of application, fulfill the following requirement:
Education:
- (a) Be enrolled in a graduate school programme (second university degree or equivalent, or higher) in Information Systems / Computers Science or related studies;
- (b) Be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent) in Information Systems / Computers Science or related studies;
- (c) Have graduated with a university degree (as defined in (a) and (b) above) and, if selected, must start the internship within one-year of graduation.
Experience:
- Web development and database management skills;
- Good knowledge of Microsoft Office software and MS Windows 7, 8 and 10 Operating System and other web enabled database systems;
- Hardware and software troubleshooting skills;
- Good communication skills and ability to work effectively under pressure in a team and in a multicultural environment.
Language:
- Good knowledge of Portugues, French or English.
Conditions of the internship:
- UNDP will not pay for the internship; all expenses connected with it will be borne by the intern;
- UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship. The Intern must provide proof of enrolment in a health insurance plan;
- All the expenses connected with the internship will be borne by the intern, sponsoring Government or institutions;
- The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed;
- Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship;
- Interns are not staff members and may not represent UNDP in any official capacity.
Selected candidates must submit the following documents:
- Letter of intent/motivation;
- Letter confirming University enrolment;