(International) – Provision of Human Centered Design (HCD) Consultancy for the Lebanon Crisis Response Plan (LCRP).

Location : Beirut, LEBANON
Application Deadline :24-Jul-18 (Midnight New York, USA)
Type of Contract :Individual Contract
Post Level :International Consultant
Languages Required :
Arabic   English   French  
Duration of Initial Contract :25 days spread over a period of three months
Expected Duration of Assignment :25 days spread over a period of three months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


The Lebanon Crisis Response Plan (LCRP) presents a four-year strategic framework for 2017-2020 providing the overall guidance for the 2019 response plans of the sectors. As in the previous years, the Government of Lebanon (GoL) and national and international partners come together to deliver integrated and mutually reinforcing humanitarian and stabilization interventions. The LCRP promotes the strategic priorities identified by the GoL and partners, with interventions aligned to national policies and strategies, responding to evolving needs, and seeking to complement and build on other international assistance in the country.
The response plan focuses on humanitarian assistance to vulnerable communities including persons displaced from Syria, vulnerable Lebanese and Palestinians, but also strongly seeks to expand
investments, partnerships and delivery models for stabilization as a transition towards longer-term development strategies.
2019 Scope for Planning Process
With the 2017 – 2020 LCRP framework in place, the planning process for 2019 will be focused on adjusting the sector logframes and response plans in line with the overall strategy as well as Monitoring & Evaluation framework.
Specifically, the sectors will:

  • Update the situation analysis where new and relevant data is available, in consultation with the sector and other relevant partners at the national and field level;
  • Review the theory of change for the sector strategies, including mainstreamed transition and solutions approaches in collaboration with relevant partners;
  • Update the overall sector strategy, in line with the above, in collaboration with partners at the national and field level, whilst remaining within the scope of those published in the multi-year framework;
  • Take stock of progress towards targets for 2018 and based on these results, revise logframes in line with the strategies and Monitoring and Evaluation framework;
  • Ensure realistic annual targets for 2019 and 2020;
  • Ensure coherence and articulate integrated approaches across the sector strategies;
  • Reflect sector contributions to the LCRP strategic objectives through the inter-sector logframe.

As the LCRP planning process has become more consolidated and with a multi-year planning horizon ahead, it is high time to more systematically include the people that the LCRP serves: vulnerable host communities and refugees on the ground. When developing complex strategies and services, there is always a risk of losing sight of their end-users and to miss out on localized and innovative solutions to humanitarian and development challenges. Human-centred design (HCD) ensures that end-users are front and centre in the planning process. Embedding HCD thinking into the LCRP process means to take people’s ideas seriously. Human-centred design starts and ends with people on the ground. It is a problem-solving strategy that incorporates the needs, feedback and suggestions of end users of services in every stage of the design process. Putting people first does not only make service delivery more effective, but also more legitimate and accountable. In the context of the LCRP this means to create pathways for feeding local ideas and solutions into strategy development and application.

Duties and Responsibilities

The objective of this Human Centred Design LCRP Consultancy is to lay the ground for integrating an HCD perspective into the LCRP planning process for 2019. The approach will be piloted for two sectors, Social Stability and Basic Assistance with the aim of scaling it up to the other sectors in the future. The consultant would give a two-day workshop for all sector coordinators, government sector leads as well as the field coordinators of the two pilot sectors (overall 30 people) in Beirut, training them on how to apply a HCD approach to their sectors and the LCRP planning process more generally. This would then be followed by a maximum of 13 field workshops across Lebanon focusing on the Social Stability and Basic Assistance
sectors. In the field workshops, the HCD consultant together with the respective field coordinator would train host community members and refugees in design thinking, identifying problems and priorities in the sectors and then developing prototypes to address the challenges identified. The discussions will centre around LCRP sector outcomes with the aim of developing smart, locally-driven solutions to core sector challenges and priorities. This could involve strategizing on how to improve communication around basic assistance services or how to ensure that social stability projects are relevant to both host communities and refugees.
For additional information, please refer to ANNEX I – Terms of Reference


Functional Competencies:

  • Excellent command of Arabic and English;
  • Excellent facilitation and communication skills as well as the ability to motivate and mobilize community members and humanitarian and development practitioners;
  • Very good analytical and writing skills;
  • Excellent inter-cultural skills and sensitivity to conflict contexts;
  • Knowledge of the conflict context in Lebanon and specifically the context of the impact of the Syrian Crisis on host communities and refugees is a plus.

Corporate Competencies:

  • Demonstrates integrity by modeling the UN’s values and ethical standards;
  • Advocates and promotes the vision, mission, and strategic goals of UN;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Treats all people fairly without favoritism;
  • Knowledge of the UN preferable.

Required Skills and Experience

Academic Qualifications:

  • University Degree in social science, sociology, political science and peace building, or any other related field. Master degree is a plus.


  • Excellent knowledge of Human Centred Design (HCD) and Design Thinking (DT);
  • Proven experience of conducting HCD training and design thinking workshops at national and local level;
  • Experience in community engagement in the Arab region is a plus.

How to apply:

The consultancy is open for all international consultants who meet the selection criteria and propose a competitive fee. Interested consultants are requested to apply only through this UNDP jobs portal. Submissions through any other media will not be considered.

The application must include all of the following documents:

1. P11,
2. Annex 3 (Offerors Letter) and
3. Financial proposal

All files shall be submitted in one single document and uploaded as word or PDF file to the UNDP job site.
It has been observed that bidders don’t submit all requested documents and thus reducing their chance to be selected for a contract with UNDP. before you submit your offer please revise that the application is complete and comprises all documents.
Incomplete applications will not be considered.

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