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Conflict Resolution Expert
|Location :||New York, UNITED STATES OF AMERICA|
|Application Deadline :||22-Aug-18 (Midnight New York, USA)|
|Type of Contract :||Individual Contract|
|Post Level :||International Consultant|
|Languages Required :||English|
|Starting Date :|
(date when the selected candidate is expected to start)
|Duration of Initial Contract :||One year with possibility for extension|
|Expected Duration of Assignment :||Maximum 3 years|
The Office of the Ombudsman for United Nations funds and programmes (the “Office”) is established as an informal pillar of the system of administration of justice within the UN to make available the services of impartial and independent persons to address the work-related issues of staff members and non-staff personnel of the UN funds and programmes serving UNDP, UNFPA, UNICEF, UNOPS and UN Women.
The overall objective of this consultancy for the Conflict Resolution Expert (the “Consultant”) is to enhance the operational capacity of delivery of ombudsman and mediation services of the Office.
Duties and Responsibilities
Under the direct supervision of the Ombudsman, the Consultant will be responsible for the following duties:
Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.
Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.
Required Skills and Experience
The Office shall request the Consultant to report on a quarterly basis and shall monitor regularly their performance based on the following Key Performance Indicators (KPIs):
KPI 1 - Quality of interventions carried out, as instructed;
KPI 2 - Feedback from Office visitors.
If the Consultant fails to meet the Office performance requirements detailed above, s/he will receive in the first instance a warning to improve their performance. Continued failure to meet performance requirements may result in the termination of the IC. Either the Office or the Consultant can terminate the contract, for convenience, by providing the other party at least 14 calendar days of notice.
Evaluation Method and Criteria
The selection of the Consultant shall be made in accordance with the quality and cost-based selection method (70% technical component; 30% cost component)
For the technical component, the ranking of Consultants shall be made based on proposals that are (a) responsive / compliant / acceptable; and (b) have received the highest score out the weighted technical criteria below:
Knowledge and experience in conflict resolution– Max 20 points;
Knowledge and experience in Ombudsman work– Max 15 points;
Knowledge and experience of the United Nations organizational structure, rules and policies - Max 15 points;
Other- special skills, languages- Max 10 points;
Interview- Max 10 points.
Only candidates obtaining a minimum of 49 points (70% of the total technical points) will proceed in the selection process and may be invited for an interview with the selection panel. These candidates will be requested to submit a financial proposal which, as noted, is worth 30% of the final combined score.
Application Process and Documentation required
Interested candidates should follow UNDP standard application procedure, mindful of the following instructions:
In the online form, candidates will be prompted to provide a brief description of why the individual considers him/herself as suitable for the assignment. Candidates will then be provided the possibility of uploading their CV. At this stage, candidates should NOT include any financial proposal. Candidates who provide their financial proposal before being asked to do so by the Office will be immediately excluded from the selection process.
After the technical evaluation, candidates notified that they have obtained at least 49 points on the technical score will be requested to complete and send a UNDP Personal History Form, including references, as well as a duly completed letter of confirmation of interest and availability, which includes the financial proposal.
For inquiries please write to firstname.lastname@example.org specifying Conflict Resolution Expert as the subject of email.
UNDP’s Individual Consultant’s General Terms and Conditions are provided here:
|Click here for important information for US Permanent Residents ('Green Card' holders).|
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.