Job Purpose and Organizational Context

UNDP has been supporting the Nepalese people in their struggle against poverty since it opened an in-country office in 1963. Much of this support has gone to building up the capacity of government agencies, civil society and community groups to fight poverty, and to bringing these groups and Nepal's development partners together to design and implement successful projects to contribute to the achievement of Nepal’s development objectives.

In parallel to the roll-out of its new Country Programme, 2018-2022, UNDP Nepal is reorganizing internally and moving towards strategically repositioning UNDP’s contributions in support of the Sustainable Development Goals and collaboration with national development partners.  Nepal is transforming itself in a federal state as per its new Constitution which has implications for how UNDP engages with national and sub-national authorities.  Meanwhile, Nepal’s GNI continues to grow, making graduation from LDC status a scenario for which UNDP needs to begin planning and adapting to different models of development cooperation.

Under the guidance of the Operations Manager (OM) and direct supervision of  the ICT Officer, the ICT Assistant provides support  in execution of ICT services in the CO, supports the  implementation of  ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure.  The ICT Assistant promotes a client-oriented approach.

The ICT Assistant works in close collaboration with the Operations, Programme, projects’ staff in the CO, Regional Bureau and UNDP HQs staff for resolving  ICT-related issues.

Functions / Key Results Expected

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

1. Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
2. Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
3. Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
4. Provision of inputs to preparation of results-oriented workplans.

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

1. Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
2. Assistance in the installation of commercial and in-house developed software and related upgrades
3. Assistance in upgrading patch and anti-virus programs on a timely basis.
4. Monitoring of file server traffic, usage and performance on a frequent and regular basis.
5. Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

Supports networks administration, focusing on achievement of the following results:

1. Assistance in trouble-shooting and monitoring of network problems.
2. Response to user needs and questions regarding network access.
3. Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

Provides administrative support, focusing on achievement of the following results:

1. Maintenance of an up-to-date inventory of software and hardware.
2. Maintenance of a library of ICT related reference materials.
3. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
4. Maintenance of the filing system ensuring safekeeping of confidential materials.
5. Extraction of data from various sources.
6. Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
7. Provision of ICT support to key events.

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

1. Participation and assistance in the organization of training for the CO staff on ICT issues.

Competencies and Selection Criteria

Description of Competency at Level Required

(For more comprehensive descriptions please see the competency inventory)

In this section list all core competencies as well as the most relevant technical/functional competencies the role will require along with the appropriate level.  A Detailed list of competencies can be accessed through the following link: https://intranet.undp.org/unit/ohr/competency-framework/SitePages/Home.aspx

Core

Innovation

Ability to make new and useful ideas work

Level 2: Analyzes complex technical materials (including data) and makes concise, relevant recommendations

Leadership

Ability to persuade others to follow

Level 2: Proactively identifies new opportunities and challenges

People Management

Ability to improve performance and satisfaction

Level 2: Takes ownership of responsibilities

Communication

Ability to listen, adapt, persuade and transform

Level 2: Understands, explains and shares information on assigned tasks with accuracy and clarity

Delivery

Ability to get things done while exercising good judgement

Level 2: Meets goals and timelines for delivery of products or services

Technical/Functional

Detailed list of competencies can be accessed through https://intranet.undp.org/unit/ohr/competency-framework/SitePages/Home.aspx

and hiring managers are encouraged to familiarize themselves for more information

IT Systems

Knowledge of IT innovations and concepts and ability to apply them to strategic and/or practical situations

Level 2: Execute & Learn: Execute & Learn: Perform defined tasks

IT Security Management

Knowledge of IT security management concepts, processes, and innovations and the ability to apply to strategic and/or practical situations

Level 2: Execute & Learn: Execute & Learn: Perform defined tasks

Digital Media

Ability to stay up to date on future technology/digital systems to maintain UNDP's presence and impact. 

Level 2: Execute & Learn: Execute & Learn: Perform defined tasks

Team Building

Ability to work effectively with diverse groups of professionals towards common goals

Level 2: Execute & Learn: Execute & Learn: Perform defined tasks

IT Customer Support

Ability to support internal customers with IT assistance

Level 2: Execute & Learn: Execute & Learn: Perform defined tasks

Recruitment Qualifications

Education:

Secondary Education or Bachelor’s degree in Computer Science desirable, Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

5 years with secondary education  or 2  years’ with Bachelor’s degree  of relevant in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design.

Language Requirements:

Fluency in English and Nepali

Other:

UNDP is committed to achieve workforce diversity (in terms of nationality, minority groups, caste/ethnic groups, persons with disability etc.) and has a policy to have gender balance among staff at all levels.  Qualified female candidates and candidates particularly from disadvantaged and socially excluded groups are strongly encouraged to apply.

All applications will be treated with highest confidentiality.