Job Purpose and Organizational Context

 UNDP has been supporting the Nepalese people in their struggle against poverty since it opened an in-country office in 1963. Much of this support has gone to building up the capacity of government agencies, civil society and community groups to fight poverty, and to bringing these groups and Nepal's donors together to design and implement successful poverty alleviation projects.

 In parallel to the roll-out of its new Country Programme, 2018-2022, UNDP Nepal is reorganizing internally and moving towards strategically repositioning UNDP’s global contributions in support of the Sustainable Development Goals and collaboration with national development partners.  Nepal is accelerating its agenda of federalization while reconciling aspects of its Constitution which have implications for how UNDP engage with central and local level authorities.  Meanwhile, Nepal’s GNI continues to grow, making graduation from LDC status a scenario for which UNDP needs to begin planning and adapting to different models of development cooperation.

 Under the guidance and direct supervision of the Operations Manager (OM) the ICT Support Associate provides leadership in execution of ICT services in the CO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the CO productivity.  The ICT Associate promotes a client-oriented approach.

 The ICT Support Associate works in close collaboration with the operations, programme and project teams in the CO and UNDP HQs staff for resolving complex ICT-related issues.

Duties and Responsibilities

In this section list the primary responsibilities of the position (Typically five).As needed add additional context below the responsibilities.Tip: Focus on what the job entails not how to do the job.

Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:

1. Compliance with corporate information management and technology standards, guidelines and   procedures for the CO technology environment.
2. Elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in Finance in consultation with office management.
3. Development and update of the ICT annual plan.
4. Provision of support to the use of Atlas functionality for improved business results and improved client services

Ensures effective functioning of the CO hardware and software packages focusing on the achievement of the following results:

1. Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
2. Supervision of the implementation of corporate UNDP systems.
3. Development of new softwares for high impact results (e.g. office management system, electronic registry, etc).

Ensures efficient networks administration focusing on achievement of the following results:

1. Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
2. Trouble-shooting and monitoring of network problems.
3. Response to user needs and questions regarding network access.
4. Maintenance of up-to-date parameters of information for the network clients and electronic mail.
5. Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
6. Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.

Provides web management services focusing on achievement of the following results:

1. Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
2. Creation and maintenance of the CO web site and intranet ensuring that the content is updated and meets the requirements of UNDP.

Provides administrative support  focusing on achievement of the following results:

1. Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
2. Maintenance of an up-to-date inventory of the software and hardware.
3. Maintenance of the library of reference materials.
4. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.

Ensures facilitation of knowledge building and knowledge sharing in the CO focusing   on achievement of the following results:

1. Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
2. Organization of trainings for the operations/ projects staff on ICT issues.
3. Maintenance of staff training profiles.
4. Synthesis of lessons learned and best practices in ICT.
5. Sound contributions to knowledge networks and communities of practice.

Competencies and Selection Criteria

Description of Competency at Level Required

(For more comprehensive descriptions please see the competency inventory)

In this section list all core competencies as well as the most relevant technical/functional competencies the role will require along with the appropriate level.  A Detailed list of competencies can be accessed through the following link: https://intranet.undp.org/unit/ohr/competency-framework/SitePages/Home.aspx

Core

Innovation

Ability to make new and useful ideas work

Level 3: Adapts deliverables to meet client needs

Leadership

Ability to persuade others to follow

Level 3: Proactively seeks and recognizes contributions of others

People Management

Ability to improve performance and satisfaction

Level 3: Appropriately involves team in different stages of work and decision-making

Communication

Ability to listen, adapt, persuade and transform

Level 3: Expresses information and views with adaptive reasoning and appreciation for complexity and variation

Delivery

Ability to get things done while exercising good judgement

Level 3: Takes responsibility for addressing critical situations and delivering core value

Technical/Functional

Detailed list of competencies can be accessed through https://intranet.undp.org/unit/ohr/competency-framework/SitePages/Home.aspx

 and hiring managers are encouraged to familiarize themselves for more information

IT Systems

Knowledge of IT innovations and concepts and ability to apply them to strategic and/or practical situations

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

IT Security Management

Knowledge of IT security management concepts, processes, and innovations and the ability to apply to strategic and/or practical situations

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Digital Media

Ability to stay up to date on future technology/digital systems to maintain UNDP's presence and impact. 

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Network and IT Infrastructure Management

Ability to manage IT network and infrastructure

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

IT Customer Support

Ability to support internal customers with IT assistance

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Knowledge Management and Learning

Shares knowledge and experience and provides helpful advice to others in the office

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Recruitment Qualifications

Education:

Secondary Education.  University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

With secondary education 7 years or with Bachelor’s degree 4 years  of working experience in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design.

Language Requirements:

Proficiency in English and Nepali