Human Resources Associate (ROSTER RECRUITMENT)

Location : Copenhagen, DENMARK
Application Deadline :31-Oct-18 (Midnight New York, USA)
Type of Contract :FTA Local
Post Level :GS-6
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :More than a year; Fixed Term Appointment
Expected Duration of Assignment :More than a year; Fixed Term Appointment


Under the guidance and supervision of the HR Specialists and the HR Analysts/HR Associates, the HR Associate (HRA) manages the determination and implementation of benefits and entitlements of Fixed Term, Temporary Appointments and Permanent Appointments of International staff and General service staff in headquarters, covering life and career events from pre-appointment to beyond separation.

The HRA is accountable for ensuring transparency, accuracy and assuring full compliance with Staff Regulations and Rules. 

The HRA advises internal and external clients and partners on Benefits and Entitlements, Staff Regulations and Rules and HR guidelines and promotes a collaborative and client-oriented approach, sharing knowledge and best practice, including conducting training courses and coaching. Clients with whom there is direct contact include International Professional and headquarters support staff of UNDP and its Funds and trust funds (except JPOs).  Partners include other UN Agencies as well as other units in UNDP such as OHR and BMS, Travel/transportation units as well as the Executive Officers/HR Associates (local HR) in global UNDP and other UN entities such as UN Insurance, UNJSPF and more.

The HRA is accountable for the integrity, transparency and equity of the management of UNDP resources, particularly through contracts, benefits and entitlements management as well as through advisory service to partners.

The HRA is jointly responsible for meeting the agreed BES work plan deliverables supporting the overall UNDP HR Strategy.

Duties and Responsibilities

Summary of Key Functions:

Advisory/ Expected Results

Act as an internal advisor on matters relating to benefits and entitlements, fostering partnerships with internal and external stakeholders by briefing and advising clients, staff, colleagues and partners of the rules and regulations and the interpretation thereof to achieve the following results:

  • Consistent approach in compliance with Staff Regulations and Rules. 
  • Client and partner confidence in Benefits and Entitlements Services (BES) as an HR service provider
  • HR policies and guidelines relating to Benefits and Entitlements are reviewed and revised as necessary

Administration / Expected Results

Administer, certify and approve processing of Benefits and Entitlements in full compliance with Staff Regulations and Rules and Financial Accountability Framework.  The HRA has approval authority for non-discretionary decisions under the applicable staff rules and within the financial level of authority, to achieve the following results:

  • Equity and transparency in the application of Staff Regulations and Rules
  • Client understanding and confidence in BES as a credible HR service administrator
  • A high quality, timely and accurate service is provided to clients and partners
  • Accurate staff database for staff and talent management 

Payments /Expected Results

Determine, verify and approve financial entitlements related to contracts, including appointments, reassignments, ongoing entitlements and salaries to achieve the following results:

  • Accurate determination of financial entitlements of personnel transactions
  • Timely processing and approving financial payments to support the staff rotational policy.
  • Increased efficiency as a result of reduction in recoveries, advances and other exceptional payments.
  • Accurate processing of financial entitlements to correct UNDP and third-party funds.

Knowledge Management / Expected Results

Recommend, create and maintain knowledge management prescriptive content for benefits and entitlements to achieve the following results:

  • HR knowledge management system contains accurate and comprehensive coverage of Benefits and Entitlements matters.
  • Staff are enabled and empowered through access to BES knowledge base.
  • Full transparency of the administration of Benefits and Entitlements.
  • Continuous learning and development for HR staff by keeping abreast with HR best practices.
  • Conduct training courses on Benefits and Entitlements. ?

Streamlining processes / Expected Results

Identify areas for improving processes and HR policies and developing business requirements to maximize efficiency and simplify procedures, to achieve the following results:

  • Recommendations for improved and new HR policies and guidelines.
  • Streamline payment and entitlement procedures to deliver optimal client service.
  • Enhance work efficiency through constant evaluation and analysis of HR processes.
  • Reduce costs of BES operations and related costs to clients and partners.
  • Reduced unnecessary paperwork and administrative processes.
  • Provide input and support to further development of and implementation of eServices.


Core Competencies:


Ability to make new and useful ideas work


Ability to persuade others to follow

People Management

Ability to improve performance and satisfaction


Ability to listen, adapt, persuade and transform


Ability to get things done while exercising good judgement


Functional Competencies:

Operational Efficiency

Ability to identify and execute opportunities to improve operational efficiency

Case Management

Ability to organize, record, and manage employee interactions with HR including but not limited to terminations, separations, visa management.


Ability to effectively communicate intentions and requirements to internal and external stakeholders.

Team Building

Ability to work effectively with diverse groups of professionals towards common goals.

Required Skills and Experience

Secondary Education with at least six (6) years relevant experience, or Bachelor’s Degree in HR, Business, Public Administration or equivalent with relevant experience of at least three (3) years

Specialized certification in HR is highly desirable 


3-6 years of progressively responsible HR/administration or other relevant experience is required at the national or international level. Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and experience in handling of web-based management systems

Language Requirements:

Fluency in English. Knowledge of another UN language would be an asset.


Interested candidates must submit the Personal History Form – click here to access the form :   Personal History Form P11


“UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence”.

Only shortlisted candidates will be contacted for further steps of the recruitment process

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

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© 2016 United Nations Development Programme