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Consultant to Conduct Mid-Term Evaluation of “Supporting Public Administration Reform (PAR) in Georgia” Project
|Location :||Home based consultancy with one mission to Tbilisi, GEORGIA|
|Application Deadline :||07-Nov-18 (Midnight New York, USA)|
|Type of Contract :||Individual Contract|
|Post Level :||International Consultant|
|Languages Required :||English|
|Expected Duration of Assignment :||Up to 20 working days during January-March 2019|
In 2016 UNDP Georgia rolled out the multi-year project “Supporting Public Administration Reform in Georgia”, funded by the UK Government. The project addresses a complementary, but distinct, set of specific, predetermined needs in three crucial areas of the ongoing Public Administration Reform (PAR) - Policy Development and Cooperation; Civil Service and Human Resource Management, and Service Delivery, as stipulated by the PAR Reform Roadmap 2020. The initiative intends to sustain, support, and build key institutions and processes required for advancing Public Administration Reform by offering consultancy, capacity building, technical assistance, etc.
The goal of this project is to enhance the capability of the Government of Georgia to implement its national development agenda through a more effective, professionally trained, unified, and independent public administration that delivers public services with greater accountability and responsiveness to citizens’ needs. The following outputs contribute to achieve the stated goal:
Output 1 Policy Development and Coordination: Administration of the Government of Georgia (AoG) being ready to effectively manage (plan and implement) and guide (monitor and evaluate) PAR process
Output 2 Civil Service and Human Resource Management: Professional civil service established by strategically managed process, civil servants uniformly trained, and mechanisms established to protect them from arbitrary decisions.
Output 3 Service delivery: Quality services delivered based on innovative, consistent, and replicable methodology, as well as the analysis of usage data patterns and consumer feedback
Output 1: Policy Development and Coordination
Output 1 aims to develop the policy making process in the country, and enhance policy planning and coordination, by strengthening the capacity of the policy units of line Ministries and closely cooperating with the AoG so that the latter can effectively manage and guide the PAR process. Policy planning and Monitoring and Evaluation mechanisms will be strengthened through the development and operation of a tool for government-wide, holistic tracking and monitoring of whole-of-government level programs.
Output 2: Civil Service and HR Management
Output 2 aims to support the development of an increasingly professional, uniformly trained civil service that is protected from arbitrary decisions. This will be achieved by: using interactive trainings to increase knowledge and awareness among civil servants about ongoing civil service reform and its implications; the implementation of a Change Management Plan developed based on a Change Management Readiness Assessment; the operationalization of a Unified Civil Servants Training System; the introduction of a staff performance appraisal system based on effective international models; the development of tools for alternative dispute resolution mechanisms and engagement of civil society organizations to provide evidence and practical solutions to enhance policy planning, civil service reform and public service delivery.
Output 3: Service Delivery
Output 3 aims at: developing Common Standards and Principles of Public Service Delivery through commissioning a baseline study of the current service delivery practices, which will help identify and select the best-suited service delivery and quality assurance model that can be used for improving and streamlining service delivery in public service provider organizations in Georgia; establishing a Competence Centre on e-governance to serve as a key marketing, training and advisory institution to promote Georgian e-government best practices and e-government solutions in the country and abroad; integrating citizen feedback into the development of online services. Under the GoG e-governance strategy it is planned to further develop My.gov.ge as the meta-platform for offering all electronic services through the use of an electronic ID card. The activities will include expanding communication efforts that will help better integrate customer feedback and improve customer support by offering telephone/online help-lines, advancing quality of e-services, and progressively ensuring that all government services are also available online.
The PAR project was launched in 2016 and will be implemented through December 2020. Additional information on the project can be accessed at http://www.ge.undp.org/content/georgia/en/home/projects/supporting-public-administration-reform-in-georgia.html.In the case of a positive assessment, the incumbent will be contracted to conduct final evaluation of the project, to be carried out at the end of the project, December 2020.
Duties and Responsibilities
The overall purpose of the consultancy is to inform decision-making on the future implementation of the project through a methodologically sound, credible, impartial and independent assessment of the achievements and shortcomings of the project to date.
The specific objectives of this mid-term evaluation (or review) are:
In parallel to this consultancy assignment, Mid-term review will be conducted with the goal to collect, analyse, and provide information on the current status of Public Administration Reform in the areas of policy development and cooperation, civil service and human resource management, and service delivery. The consultant will be required to incorporate preliminary findings of this review into its final consultancy deliverables.
The incumbent will be tasked to conduct the evaluation as per UNDP Evaluation Policy (http://web.undp.org/evaluation/documents/policy/2016/Evaluation_policy_EN_2016.pdf), focusing on seven areas of evaluation (evaluation criteria): relevance, appropriateness, efficiency, effectiveness, impact, sustainability, and gender.
The Consultant will work under the direct supervision of the Supporting Public Administration Reform (PAR) Project Manager.The scope of work for consultancy will include, but may not be limited to:
The service provider will be directly responsible to, reporting to, seeking approval from, and obtaining certificate of acceptance of outputs from the above-mentioned persons. In addition, the respective PAR team will be responsible to share relevant documents, contact details and other necessary information with the service provider.
Payment modality and deliverables:
The payment schedule is given below and will be made upon satisfactory completion/submission and approval of the deliverables by the supervisor:
Leadership and Self-Management skills:
Required Skills and Experience
Individual consultants will be evaluated based on the cumulative analysis method against combination of technical and financial criteria. Maximum obtainable score is 100, out of which the total score for technical criteria equals to 70 and for financial criteria – to 30. Technical evaluation consists of desk review (50 points) and interview (20 points). Offerors that do not meet Minimum Qualification Criteria will be automatically rejected, while the rest will form up the long list. The offerors who obtain minimum 35 points as a result of the desk review will be invited for the interview. Offerors who pass 70% threshold, i.e. obtain minimum 14 points, as a result of the interview will be requested the financial proposal.
The financial proposal shall specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (i.e. whether payments fall in installments or upon completion of the entire contract). Payments are based upon output, i.e. upon delivery of the services specified in the ToR. In order to assist the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown of this lump sum amount. Maximum 30 points will be assigned to the lowest price offer. All other price offers will be scored using the formula (inverse proportion): Financial score X = 30* the lowest price offer/suggested price offer. All envisaged travel costs must be included in the financial proposal as well.
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.