Background

In recent years, innovation has become increasingly widespread and has not only resulted in improvements in economic productivity but had a crucial impact on governments looking to move from rigid, rule-based and hierarchical models of administration to more citizen-friendly, transparent and accountable, people-oriented public services. Globally, innovations have made a huge difference in addressing urgent and pressing development challenges such as by responding to climate disasters, by improving avenues to engage citizens in political processes and governance, and by promoting more transparent and responsive governments.

Innovation is not new to Thailand and Asia-Pacific region. To operate in such a dynamic and often challenging context requires foresight, innovative thinking and agile solutions. Recognizing this, it is observed that governments in Thailand are increasingly investing in various instruments to promote innovation for start-up and within their services. All governments need institutions to catalyze innovation and many leaders at national and sub national leaders recognize this and continue to invest in dedicated teams, units and funds to structure and embed innovation methods and practice in government.

While governments have often led pioneering initiatives on innovation and experimenting with nationally constituted models, constraints remain in finding the necessary ‘space’, frameworks and capacity to take the agenda forward; to be able to engage citizens, non-profits and other partners including the private sector to co-design innovative ideas that benefit from the knowledge of the local context; transforms processes, skills and culture of government, and develop pathways to ultimately achieve wider policy and systems change that affects impact at scale.

UNDP has been working closely with Office of the Public Sector Development Commission (OPDC) together with key ministries and design specialists; Redek, Research and Design service Center of King Mongkut’s University of Technology Thonburi, and GLab, Global Study College of Thammasat University, through 7 pilot projects in order to develop capacity of government representatives (iTeam) from key ministries, and study the innovation processes in order to provide Thai government the recommendation report on how to set up the government innovation lab appropriately.

This year, UNDP and OPDC will jointly implement Government Innovation Lab to enhance capacities of civil servants to apply innovation to develop human-center public service. To implement the project, UNDP is looking a national consultant to be a main facilitator of workshops to enhance capacities of government agencies.

Duties and Responsibilities

Objective of the Assignment & Scope of Work

The consultant works and plans with UNDP team and OPDC team to understand the context of Government Innovation Lab 2019, identify the scope and agenda to create curriculum for innovation team of government officials (i-Team). The consultant is expected to

1. Conduct 2-day Train the Trainers workshop in February for central team and coaches of 5 Government Innovation Lab 2019’s pilot projects to overview and create mutual understanding in methodology, framework, and expected output and outcomes in order for the coaches to be able to facilitate the pilots and work with i-Team effectively.

2. Conduct capacity building workshop for i-Team on Design Thinking and Service Design as an approach to reform public services at least 4 days during February – September and ensure all stakeholders’ engagement and lead to the expected results.

3. In the workshops, all participants shall understand the proposed approaches by the consultant and be able to conduct the innovation works based on the frameworks and principles the consultant gave.

4. Conduct at least 2 days of consultation session for coaches of 5 Government Innovation Lab 2019’s pilot projects to update and follow up on the current status of the pilots, share learning experience, problems, and opportunities, as well as give consultation on the appropriate tools and how to adapt them in real-life.

5. The main facilitator is expected to provide all learning material, tools, and equipment of the workshop for all participants as well as participate in the meetings during February-September.

Expected Outputs and Deliverables:

The selected consultant is expected to deliver the following outputs:

Institutional Arrangement:

The consultant will work under the guidance of Team Leader/Programme Specialist, Democratic Governance and Social Advocacy Unit, UNDP Thailand and report directly to the Thailand Social Innovation Platform Manager, UNDP Thailand who will review the progress and quality of assignment upon outputs prior to issuance the payment.  Review/approval time required to review/ approve outputs prior to authorizing payments is 7 – 10 days.

Duration of the Assignment:

 20 February 2019 – 30 October 2019 (Maximum of 90 Working days)

Duty Station:

 Bangkok, Thailand, with no travel required

Competencies

Corporate Competencies:

• Demonstrates integrity by modelling the UN’s values and ethical standards;
• Promotes the vision, mission, and strategic goals of UNDP;
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
• Treats all people fairly without favouritism.

Technical Competencies:

• Analytic capacity and demonstrated ability to process, analyse and synthesise complex, technical information;
• Proven ability to support the development of high quality knowledge and training materials, and to train technical teams;
• Proven experience in the developing country context and working in different cultural settings.

Communication:

• Communicate effectively in writing to a varied and broad audience in a simple and concise manner.

Professionalism:

• Capable of working in a high pressure environment with sharp and frequent deadlines, managing many tasks simultaneously;
• Excellent analytical and organizational skills.

Teamwork:

• Projects a positive image and is ready to take on a wide range of tasks;
• Focuses on results for the client;
• Welcomes constructive feedback.

Required Skills and Experience

The following minimum qualifications are required:

I. Academic Qualifications:

• Master Degree in design studies, innovation studies, development studies, environmental studies, economics, business administration, or other related fields

II. Years of experience:

• At least 5 years of experience in Innovation for Government, Government Labs, Design for Public Services, Design for Governance, Social Innovation
• Experience in innovation programme or related work for a UN agency, a donor organization, or international NGO
• Demonstrated experience in facilitating design and innovation process workshops with governments and public services improvements.

III. Language:

• Excellent command of English, both spoken and written

IV. Competencies:

Functional Competencies:

• Strong facilitation skill among various stakeholders
• Ability to foster the facilitation in a multidisciplinary and bureaucratic government environment
• Strong motivation and ability to work with high-level of government representatives
• Excellent communication and analytical skills
• Strong networking and interpersonal skills

Price Proposal and Schedule of Payment :

Consultant must send a financial proposal based on Lump Sum Amount. The total amount quoted shall be all-inclusive and include all costs components required to perform the deliverables identified in the TOR, including professional fee, travel costs, living allowance (if any work is to be done outside the IC´s duty station) and any other applicable cost to be incurred by the IC in completing the assignment. The contract price will be fixed output-based price regardless of extension of the herein specified duration. Payments will be done upon completion of the deliverables/outputs and as per below percentages:

The consultant will responsible for all expenses related to the assignments including, travel costs, meetings, and publications or any equipment/materials required.

In general, UNDP shall not accept travel costs exceeding those of an economy class ticket. Should the consultant wish to travel on a higher class he/she should do so using their own resources.

In the event of unforeseeable travel not anticipated in this TOR, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between the respective business unit and the Individual Consultant, prior to travel and will be reimbursed.

Criteria for Selection of the Best Offer:

The criteria which shall serve as the basis for evaluating offers are as follows:

Cumulative analysis

The award of the contract shall be made to the individual consultant whose offer has been evaluated and determined as a) responsive/compliant/acceptable to the required qualifications; and b) having received the highest score out of set of weighted technical criteria (70%) and financial criteria (30%). Financial score shall be computed as a ratio of the proposal being evaluated and the lowest priced proposal received by UNDP for the assignment.

Technical criteria for evaluation (Maximum 70 points)

• Criteria 1 Eg. Relevance of Education – Max 20 points
• Criteria 2 Eg. Special skills, Language, etc.- Max 10 Points
• Criteria 3 Eg. Relevance of experience in area of specialization (e.g. Design for Public Service)– Max 40 points

Only candidates obtaining a minimum of 49 points (70% of the total technical points) will be considered for the Financial Evaluation.

Documents to be included when submitting the proposals:

Interested candidates must submit the following documents/information to demonstrate their qualification. Please group them into one (1) single PDF document/ or one ZIP File as follows:

• Personal CV, indicating all past experience from similar projects, as well as the contact details email and telephone number of the Candidate and at least three (3) professional references;
• Letter of Confirmation of Interest and Availability and financial proposal indicating professional and service fee.

Incomplete proposals may not be considered. Proposals that fail to meet the required information as described above will not be considered. The short-listed candidates may be contacted, and the successful candidate will be notified.

ANNEXES

Annex I - TOR_ National Consultant Government Innovation Lab – Main Facilitator

Annex II- General Condition of Contract

Annex III - Offerors Letter to UNDP Confirming Interest and Availability and Financial Proposal

All documents can be downloaded at : http://procurement-notices.undp.org/view_notice.cfm?notice_id=52965