Communications and Knowledge Management Consultant



Advertised on behalf of :

Location : Lusaka, ZAMBIA
Application Deadline :26-Feb-19 (Midnight New York, USA)
Type of Contract :Individual Contract
Post Level :National Consultant
Languages Required :
English  
Starting Date :
(date when the selected candidate is expected to start)
01-Apr-2019
Duration of Initial Contract :12 months (264 working days)
Expected Duration of Assignment :24 months based on performance, need and budget

Background

UNCDF is the UN’s capital investment agency for the world’s 47 least developed countries (LDCs). With its capital mandate and instruments, UNCDF offers “last mile” finance models that unlock public and private resources, especially at the domestic level, to reduce poverty and support local economic development. This last mile is where available resources for development are scarcest; where market failures are most pronounced; and where benefits from national growth tend to leave people excluded.

UNCDF developed the MM4P programme to ensure that the opportunities and benefits of digital finance would reach low-income people in difficult markets.  UNCDF provides a mix of technical, financial and policy support to policymakers, regulators, providers, distributors and users of digital finance in order to expand access to and usage of services that contribute to achieving the Sustainable Development Goals.

UNCDF has helped to accelerate the use of digital financial services in Zambia and intends to continue to try to close the financial exclusion gap.  MM4P requires a Communications & Knowledge Management consultant to further establish and consolidate its presence in Zambia and ensure that there is a strong learning and communications component to this endeavor. It will be critical to be learning from the 6-8 other UNCDF MM4P countries on their best practices and lessons learned, as well as sharing out to the larger community what Zambia is learning. This person will also be complementing the work of Mercy Corp’s Agrifin Accelerate, RUFEP &  the Financial Sector Deepening Zambia (FSDZ), which are some of the many MM4P’s partners on the ground in Zambia.

The Communications & Knowledge Management consultant will be expected to interact effectively with senior levels of partner organizations, collaboratively support the Technical Specialist and DFS Experts, support project development with partners and provide knowledge management and project management support. The successful candidate for this position must be highly motivated, entrepreneurial and results-oriented.


Duties and Responsibilities

Under the direct supervision of the Regional Technical Specialist for Digital Finance and Knowledge Management Senior Associate, the Communications and Knowledge Management Consultant will provide support to UNCDF’s communications and sharing strategy in Zambia.

 

Assist in developing activities that raise stakeholders’ knowledge and capacity on Digital Finance

 

Result: MM4P has held results-oriented events in Zambia that receive consistent positive feedback from participants during which action items are pursued. MM4P is considered an expert and reference programme in Zambia.

 

Deliverables:

 

  • Bulk Payments Workshop
  • Feedback2Action Workshop,
  • DFS State of the Industry Launch
  • Report on Rural agents
  • Briefing Note 1
  • Feedback2Action Workshop,

Contribute to production and dissemination of knowledge in various formats:

 

Result: MM4P has an active research programme with a variety of knowledge products that are completed on time and disseminated broadly; these products position MM4P as a thought leader and practitioner in digital financial services. MM4P Zambia is viewed as a reliable, organized, and transparent source of information and takes the lead on sharing information with stakeholders. 

 

Deliverables:

 

  • 2019 Knowledge Management Strategy
  • 2019 Communications Strategy
  • UNCDF Zambia website updated,
  • Blog on Feedback2Action
  • Launch Zambian Mothers Full Report
  • Bulk Payments Report, Executive Summary, infographic, blog
  • State of the Industry Report, Executive Summary, Infographic, blog
  • Quarterly Report on KM/comms Activities for Funders
  • Newsletter with Zambia highlights
  • Video of  UNCDF Zambia project
  • Secure National Media exposure for UNCDF work
  • Newsletter with Zambia highlights
  • Digital Chikwama Awards, blog, video with highlights
  • 2020 Knowledge Management Strategy
  • 2020 Communications Strategy

Assist in the development of innovative ideas, plans and projects and support the implementation of the programme.

 

Result: The programme has a portfolio of projects that reflect the global strategy of the programme. The portfolio of projects supports the global learning agenda of the programme in Zambia and in the other countries. The knowledge gathered through each activity and project is well captured, documented and packaged for dissemination.

 

Deliverables:

 

  • KM materials (publication on project learnings and results, news announcement, presentation on project learnings) for Bank of Zambia Data Automation project
  • Design Sprint Event, blog, video of highlights of event
  • KM materials (publication on project learnings and results, news announcement, presentation on project learnings) for UNCDF-Zoona Bulk Payments Project
  • Digital Certificate/Digital coffee Session
  • KM materials (publication on project learnings and results, news announcement, presentation on project learnings) for UNCDF Data & HCD Facility project, including a learning Event
  • Launch Fintech Partnership project

Below are the expected deliverables schedules by month.

Deliverables

Due Date

Payment

  • 2019 Knowledge Management Strategy
  • 2019 Communications Strategy
  • UNCDF Zambia website updated,
  • All contact lists updated
  • Bulk Payments Workshop
  • Newsletter with Zambia highlights

Month 1

8.33%

  • Bulk Payments Report, Executive Summary, infographic, blog
  • Feedback2Action Workshop,
  • Blog on Feedback2Action
  • Launch Zambian Mothers Full Report

Month 2

8.33%

  • DFS State of the Industry Launch
  • State of the Industry Report, Executive Summary, Infographic, blog
  • Quarterly Report on KM/comms Activities for Funders
  • All contacts updated
  • Newsletter with Zambia highlights

Month 3

8.33%

  • Report on Rural agents
  • Briefing Note 1
  • Secure National Media interview for UNCDF work

Month 4

8.33%

  • Design Sprint Event, blog, video of highlights of event
  • Secure National Media exposure for UNCDF work
  • KM materials (publication on project learnings and results, news announcement, presentation on project learnings) for UNCDF-Zoona Bulk Payments Project
  • All contacts updated
  • Newsletter with Zambia Highlights

Month 5

8.33%

  • Quarterly Report on KM/comms Activities for Funders
  • Video of  UNCDF Zambia project
  • KM materials (publication on project learnings and results, news announcement, presentation on project learnings) for Bank of Zambia Data Automation project

Month 6

8.33%

  • Video of  UNCDF Zambia project
  • Secure National Media interview for UNCDF leadership
  • Digital Certificate/Digital coffee Session
  • Newsletter with Zambia Highlights
  • All contacts updated

Month 7

8.33%

  • Quarterly Report on KM/comms Activities for Funders
  • KM materials (publication on project learnings and results, news announcement, presentation on project learnings) for UNCDF Data & HCD Facility project, including a learning Event
  • Video of  UNCDF Zambia project

Month 8

8.33%

  • Video of UNCDF Zambia project
  • Launch Fintech Partnership project
  • All contacts updated
  • Newsletter With Zambia Highlights

Month 9

8.33%

  • Digital Chikwama Awards, blog, video with highlights
  • All contacts updated

Month 10

8.33%

  • 2020 Knowledge Management Strategy
  • 2020 Communications Strategy

Month 11

8.33%

  • Quarterly Report on KM/comms Activities for Funders
  • Feedback2Action Workshop,
  • Newsletter With Zambia Highlights
  • All contacts updated

Month 12

8.37%

 

 

100%


Competencies

Functional Competencies:

  • Proven experience in project management functionalities;
  • Time Management: experience managing multiple and competing deliverables;
  • Analytical Skills: demonstrated analytical skills in project management.

Knowledge Management and Learning:

  • Ability to manage events, oversee contributions of other actors.
  • Ability to navigate and use social media and regular media relations.


Required Skills and Experience

Education:

  • Masters Degree in communication, journalism, social sciences, business, or related discipline is preferable. A Bachelors Degree with significant (5 years or more) of relevant experience is mandatory.

Experience: 

  • At least 2 years of progressively responsible experience in communications, development or other relevant field is required at the national or international level is required;
  • Experience in branding, communications, graphic design and video production, with a portfolio of communication assets gained from provious experiences is required.
  • Experience in media relations, has developed a network of media contacts in previous experience and obtained media coverage on national or international level.
  • Experience in overseeing document and report production, print and electronic publishing;
  • Exposure to financial services industry, the donor community or the development field;
  • Exposure through previous experience to technology, financial services, and/or digital financial services ;
  • Fully proficient computer skills and use of relevant software and other applications, web design and/or maintenance;

Language:

  • Fluency in English.
  • Ideal but not mandatory: fluency in Zambian local languages – Nyanja and Bemba.

Timeline, duration of assignment, duty station and expected places of travel:

  • Timeline: 12 months
  • Location: Lusaka, Zambia.
  • Total Number of Working Days for Assignment: 264 work days.

Please note that UNCDF cannot guarantee residence permits or visa´s for consultants. Consultants are responsible for securing their work documentation. In the case of national consultants, applicants that are not nationals of the duty station requested will have to prove their residence status.  Please note that consultants residing at the duty station will not be compensated for living expenses.

Travel:

  • Regular travel to the field and other relevant locations may be required and will be compensated according to UN polices.  

Provision of Monitoring, Progress Controls & Payments:

  • The consultant will work under the direct supervision of Zambia Regional Technical Specialist, Digital Finance with indirect supervision of Knowledge Manager (based in Brussels);
  • Payment will be made on a monthly basis in accordance with number of days worked and upon satisfactorily achieved deliverables. All payments are subject to the clearance and approval of the direct supervisor;
  • Final payment shall require a signed performance evaluation of the consultant.

Application:

Interested individuals must submit the following as proposals in order to demonstrate their qualifications: (NOTE: the system does not allow multiple uploads of document. Applicants must make sure to upload all documents in one PDF file).

All applications must contain the following information:

  • Cover letter with a summary statement of competencies in relation to the TOR;
  • At least 3 writing sample covering issues related to financial inclusion or financial services where individual was the primary author (no more than 2 pages)
  • Share your Social Media usernames/URLs for Linkedin, Twitter, Instagram
  • Earliest availability and proposed schedule for consultancy;
  • Curriculum Vitae;
  • Completed P11 Personal History Form with names and current contacts of 3 referees (available fromhttp://sas.undp.org/documents/p11_personal_history_form.doc);
  • Signed financial proposal for the assignment outlining: All-inclusive fee (including professional fees and other professional expenses, such as insurance, taxes, etc.) Available at http://procurement-notices.undp.org/view_file.cfm?doc_id=29916).
  • Link of a 2-minute long YouTube Video of yourself describing why you would like to work for UNCDF, the YouTube private URL should be part of the above package.

Incomplete applications will not be considered. Please make sure you have provided all requested materials.

Please note that UNCDF cannot guarantee residence permits or visa’s for consultants. Consultants are responsible for securing their work documentation. In the case of national consultants, applicants that are not nationals of the duty station requested will have to prove their residence status. 

Individual consultants will be evaluated based on the following methodology:

  • Preliminary Evaluation - Step I: Screening;
  • Technical Evaluation Weight - 70% x (Step II: 20 Points + Step III: 30 Points + Step IV: 50 Points = 100 Points);
  • Financial Evaluation Weight - 30% = Step V.

Step I: Screening

Applications will be screened and only applicants meeting the following minimum criteria (listed under education and experience) and that will have provided samples of writing and video will progress to the pool for shortlisting.

Step II: Shortlisting by Desk Review

UNCDF will conduct a desk review to produce a shortlist of candidates and technically evaluate the candidates. Only candidates that obtained 80% of the points at this stage shall be invited for the next step.

Shortlisting scores shall include:

  • education and qualifications (20 points)
  • functional competencies for the assignment (20 points)
  • experience (20 points)
  • scores for writing samples (20 points)
  • the video about what makes the candidate the best candidate for the job (20 points),

Step III: Written test

A written test will be administered to the top 4 shortlisted candidates. The test will be scored with pass/fail, the minimum score to pass being 70%.

Step IV: Interview

A competency-based Interview shall be conducted for the candidates who passed the written test.

Only candidates obtaining a minimum of 70% on the total of Steps II (20 points) + III (30 points) + IV (50 points) will be considered as technically qualified and will be reviewed further for financial evaluation.

Step V: Financial Evaluation

The following formula will be used to evaluate financial proposal:

Lowest priced proposal/price of the proposal being evaluated x 30%.

Award Criteria

The contact shall be awarded to the applicant whose offer have been evaluated and determined as:

Responsive/compliant/acceptable; and Having received the highest combined weight (technical proposal & Interview) 70% + financial 30%= 100%.

Both individual consultants and individual employed by a company or institution are welcome to apply. 

Any individual employed by a company or institution who would like to submit an offer in response to a Procurement Notice for IC must do so in their individual capacity (providing a CV so that their qualifications may be judged accordingly). Women candidates or women-owned businesses are strongly encouraged to apply.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. Women are also strongly encouraged to apply. All applications will be treated with the strictest confidence.

If you are experiencing difficulties with online job applications, please contact jobs.help@undp.org.

 


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


If you are experiencing difficulties with online job applications, please contact erecruit.helpdesk@undp.org.

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