eTendering Support Consultant

Location : Copenhagen, DENMARK
Application Deadline :05-Mar-19 (Midnight New York, USA)
Type of Contract :Individual Contract
Post Level :National Consultant
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :Until 31 December 2019
Expected Duration of Assignment :200-220 working days


The United Nations Development Programme (UNDP) is currently implementing a project Rollout of eTendering system that requires the services of an individual to perform the work described in the corresponding TORs. 

Proposal should be submitted through the online eTendering system  (search for Event ID 0000003419 in UNDP1) as per the deadline indicated in the system itself. Detailed user guide on how to register in the system and submit the proposal can be found in this link:  If you have registered in the system before, do not register again. Use forgotten password function to reactivate your password if you have forgotten it.

Any request for clarification must be sent in writing, or by standard electronic communication to and  UNDP PSU will provide responses by uploading them in the system.

               In consideration of your qualifications, we are hereby inviting you to submit an offer for this particular assignment.  To assist you in understanding the requirements of this assignment, we have included hereto the following : 


  1. The Terms of Reference for the assignment described above;
  2. The standard Letter of Confirmation of Interest and Availability, which you must accomplish and submit to UNDP; and
  3. The Individual Contract and its General Terms and Conditions, which you would be expected to sign in the event you are the selected Offeror in this procurement process. 


Interested individual consultants must submit the following documents/information to demonstrate their qualifications:

  • Letter of presentation highlighting main qualifications and experience relevant to this TOR. Note that this is a very important document as it will be used for the evaluation of your offer as per the evaluation criteria;
  • CV or P11 form;
  • Copy of education certificate;
  • Completed financial proposal.


The Individual Contractor should submit the financial proposal by completing the provided template. It shall consist in a daily rate for the estimated total number of working days. The daily fee should be entered in the system as well.



Duties and Responsibilities



The Atlas eTendering module was introduced to UNDP Country Offices in Q4, 2012 as part of the Procurement Roadmap. Over 50 UNDP Country Offices have used the system, with over 4000 cases successfully managed.

The next eTendering phase includes a wider roll-out to all UNDP regions, including mandating the use of the system for certain type of procurements. In this context PSU is implementing a project that aims to rollout the use of the system to all UNDP regions and more offices, as well as making further enhancements to the system.

The Individual Contract will support and directly implement several of the activities of this project, reporting directly to the eTendering Rollout Project Manager.



Scope of Work


  1. Provide support to system users. Individual Contractor will provide technical support to system users as required. The support will include:
    1. Solving ad-hoc system issues faced by system users;
    2. Guide users on how to use and navigate the system on ad-hoc bases;
    3. Provide coaching and guidance on how to use the system for first time users.
    4. Conduct online trainings for users;
    5. Conduct classroom trainings or specific field office missions.


  1. Provide support in system enhancements. Individual Contractor will work closely with the technical team to support system enhancements and customizations as required. This includes:
    1. Regularly update and maintain the enhancements list with new suggestions and enhancement requirements.
    2. Conduct system testing as needed.


  1. Maintain and regularly update system user resource guides and tools. PSU has already developed several user guides and other resource materials for the system. Individual contract will regularly update these materials as well as develop new ones. This includes:
    1. Update system templates;
    2. Maintain helpdesk support online system;
    3. Develop guide on how to use the helpdesk support system;
    4. Update user guides and FAQ questions for system users;
    5. Develop video recordings for system users;
    6. Assist with development of eTendering dashboard;
    7. Assist with development of chatbot.


Expected Outputs and deliverables



Deliverables/ Outputs



Review and Approvals Required

Updated system enhancements list


Project Manager

Testing of system enhancements

On ad-hoc basis

Project Manager

Help Desk support to system users


Project Manager

Maintain the helpdesk support system


Project Manager

Develop user guide for helpdesk support system

April-May 2019

Project Manager

Video training sessions and recordings


Project Manager




Academic Qualifications:

Bachelor Degree in Information Technology, Economics, or relevant/related area. Master Degree is an advantage.


Years of experience:

Minimum 2 years of working experience in the field of information technology or procurement. Working experience in similar projects or training experience is an advantage.


III. Competencies and special skills requirement:

  • Practical experience in system support as help desk function in similar projects.
  • Good understanding of key public procurement principles.
  • Good knowledge of database setups and ERP systems.
  • Fluency in English. Knowledge of French and/or Spanish (or other UN official languages) is an advantage.
  • Good writing and presentation skills.
  • Good public speaking and presentation skills.
  • Working experience with UN/UNDP is an advantage.

The IC must list all his past experience and knowledge on the above points and highlight in the cover interest letter how the past experience demonstrates possession of the above skills.

Required Skills and Experience

Cumulative analysis

The award of the contract shall be made to the individual consultant whose offer has been evaluated and determined as:

a) responsive/compliant/acceptable, and

b) Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation.

* Technical Criteria weight: 70%

* Financial Criteria weight: 30%


Maximum Point



Proficiency in English


Skills, experience and qualifications relevant to this TOR, as demonstrated in the brief summary submitted by IC:

  • Past experience in working in similar projects;
  • Past experience in coaching, training or helpdesk support to system users;


Work experience: minimum 2 years


Experience with UN/UNDP


Knowledge of French or Spanish


Demonstrated experience in working with dashboard, PowerBI application, chatbot applications, etc.


Understanding of key public procurement principles


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

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© 2016 United Nations Development Programme