The United Nations Office for the Coordination of Humanitarian Affairs (UN OCHA) has established field offices in Iraq to facilitate coordination of the humanitarian response in Iraq, including assistance to 3million Iraqis internally displaced since January 2014. Information management is a core component of a comprehensive support strategy for the humanitarian community. The Information Management Unit (IMU) will work to advocate for an environment whereby relevant data (spatial/ GIS, non-spatial tabular, statistical, etc.) can be brought into a structure that supports the efficient management of data and information in the context of the humanitarian response.

Duties and Responsibilities

Under the immediate supervision of the OCHA Head of Information Management Unit, the national Information Management Officer will perform following tasks:

  • Play a lead role in the design, development, management and improvement of data management systems including database and spreadsheets, along with related process for data collection, cleaning and verification;
  • Support strategic and operational decision making by processing and analyzing data and information and presenting it in the format most useful for analysis (e.g. reports, maps, presentations).
  • Create or contribute to mapping of humanitarian aid response operational activities, severity needs and humanitarian needs overview;
  • Manage data collection, entry and use of standardized systems. Databases may include: Who Does What Where, Contacts Directory, Field Document Management System and Financial Tracking System.
  • Maintain a client-oriented approach that ensures the OCHA provides high-quality information management services and products to the OCHA office and to members of the humanitarian community;
  • Collects, compiles, analyses and reports of various primary and secondary data from various sources and organize the structural record keeping and archival.
  • If necessary, translate information from Arabic to English or vice versa.
  • Contributing to the application of OCHA Metadata Standards and Record-Keeping Policies, including but not limited to the application of metadata standards, project documentation standards and document management conventions.
  • Maintaining a close working relationship with Information Management counterparts in partner agencies and organizations;
  • Conducting regular trainings for sector/cluster members and working closely with the IM focal points making sure that the process of data entry is going smoothly;
  • Working with the OCHA team in order to produce reports, maps and charts from the data;
  • Promoting the adoption of OCHA Information Management tools and techniques by OCHA staff and partners;
  • Together with the other relevant staff of the Office, developing and implementing a dissemination strategy for all information products (e.g. reports, data, maps) through, for example, hard copy, standalone executable programmes and websites;
  • Other duties as required by the office.

 Impact of Results

The position will contribute to an improved humanitarian response in Iraq by informing and supporting the work of humanitarian community.


Corporate Competencies:

  • Demonstrates commitment to OCHA mission, vision and values
  • Proven organizational and inter-personal skills, and ability to work in a multi-cultural team environment
  • Ability to work under pressure and according to tight deadlines
  • Essential computer skills in particular competency in the use of Windows MS Office programs (Word, Excel, etc.)

Functional Competencies:

  • Promotes knowledge sharing and learning culture in the office;
  • Ability to research best practices and propose new, more effective ways of doing things;
  • Ability to develop and maintain effective work relationships with other sections and colleagues within the organization;
  • Ability to develop and maintain effective work relationships with national authorities and other organizations;
  • Focuses on impact and results, and responds positively to constructive feedback;
  • Consistently approaches work with energy and a positive attitude;
  • Remains calm, in control and good humored even under pressure;
  • Demonstrates openness to change and ability to manage complexities.
  • Actively works towards continuing personal learning and development and applies newly acquired skills.

Required Skills and Experience

Data Management: 

Design, develop and manage databases, spreadsheets and other data tools; understand, document, and ensure the quality of high-value humanitarian data for accuracy, consistency and comparability; consolidate operational information on a regular schedule to support analysis. 

Geographic Information System (GIS) & Mapping:

Develop and maintain spatial baseline and operational datasets in accordance with relevant standards and guidance; produce and update high-quality map products and online services; maintain a repository of spatial data and ensure that the data are documented and accessible to all humanitarian partners through local and/or online services.


Produce and update information products such as reports, charts and infographics by turning data into graphical products to convey messages and a storyline; develop advocacy materials including posters, presentations and other visual materials.

Good knowledge of GIS systems and supporting software (ESRI ArcMap10.2 are required), and experience in the development and management of spatial/geographic data layers:

  • Solid knowledge of MS Office software products is required (especially: MS Access, MS Excel, MS Power-point, MS Word).
  • Web design and database programming/administration skills (familiarity with PHP, HTML, DRUPAL, etc.).
  • The understanding of indicators and their development
  • Publication development/production, especially drafting text, design of graphic elements and layout
  • Public speaking – able to make presentations in Arabic, English.
  • Knowledge/familiarity with: Google Earth, In-Design, Adobe Photoshop and Illustrator.


  • Master’s Degree or equivalent in information systems, Geographical information System, information science, geo-informatics, social sciences, statistics, information technology, development planning, political science, social science, public administration, international studies, economics, engineering, earth science/or a related field with two years of relevant work experience. Bachelor degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.


  • A minimum of 2 years of relevant professional work experience for MA holder (4 years’ experience for BA holder) in Information Technology or a related field at the national or international level in the area of Knowledge/Information Management or related field Previous relevant experience with UN and the NGO sector is an advantage

Language Requirements:

  • Fluency in English and Arabic are required. Knowledge of Kurdish is desirable.


Complete a UN Personal History Profile form in English. This can be downloaded from:

Note:  The Personal History Profile form must be completed as indicated, including all previous employment titles, month and date of employment, and previous supervisors’ contact information should be provided. Applicants’ eligibility cannot be fully assessed if the Personal History Profile is not properly completed.