Consultant to prepare Business Operations Strategy

Location : Ulaanbaatar, Mongolia, MONGOLIA
Application Deadline :28-Mar-19 (Midnight New York, USA)
Additional Category :Management
Type of Contract :Individual Contract
Post Level :International Consultant
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :Over 3.5 months
Expected Duration of Assignment :Over 3.5 months


With the 2030 Agenda for Sustainable Development at its core, the December, 2017 DG report was submitted in follow-up to the report released in June 2017 entitled “Repositioning the United Nations development system to deliver on the 2030 Agenda: ensuring a better future for all” (A/72/124-E/2018/3). The report responds to the mandates, due by December 2017, set out in General Assembly resolution 71/243 on the quadrennial comprehensive policy review of operational activities for development of the United Nations system, in which the Assembly specifically called for a system-wide strategic document for collective action to support the implementation of the 2030 Agenda for Sustainable Development, and a comprehensive proposal on further improvements to the resident coordinator system.

The system-wide strategic document, produced by the United Nations Development Group, charts a path for the system to work collaboratively, building on the strengths of each entity, to accelerate its alignment with the 2030 Agenda at the country, regional and global levels.

Witin this context, the UNCT in Mongolia  has decided to develop a BOS 2019-2023. The BOS will outline all inter-agency harmonization and operations activities planned to integrate in the
 UNDAF 2018-2022, while incorporating various operational analyses. The BOS development process will be aligned with UNDAF, with BOS priorities being developed based on the operational requirements of the UNDAF priorities.

Duties and Responsibilities


The United Nations Country Team (UNCT) in Mongolia  through the United Nations Operations Management Team (OMT) shall engage a Service Provider (referred to as “Consultant” hereafter) to undertake the task of compiling a Business Operations Strategy for the UN Agencies in Mongolia based on the UNDG guidelines on Business Operations Strategy (BOS). In particular, the BOS should aim to establish close links between the newly developed UNDAF and operations, as well as reducing costs and harmonizing business activities of the UN Agencies in Mongolia through joint business initiatives.  The document should serve as an easy-to-use framework to better harmonize, synchronize, monitor and manage UN’s joint business activities in the country and support the implementation of the UN Programmes in the country. It would also allow the OMT (and the UNCT) to improve monitoring, management and implementation of joint business initiatives in the medium-term and in a coherent way by establishing clear linkages with Mongolia’s One UN Programme for 2018-2022.

Management of Consultancy Services

The Consultant will report to the Chair of Operations Management Team (referred to as “Supervisor” hereafter and work under his/her overall guidance. Through the Supervisor, the Consultant will implement the deliverables described below in consultation with other members of the OMT.

  • The Consultant will not provide any substantive or operational information regarding UN’s operational services and procurement activities to third parties without the written consent of the UNCT.
  • This consultancy will be administrated by the United Nations Development Programme (UNDP), and all relevant UNDP rules, policies and procedures will apply.
  • The Supervisor will ensure that the Consultant receives access to the respective offices of the UN agencies for relevant meetings, presentations and training sessions.

Scope of Services

In consultation and other forms of engagement with the UNCT, OMT and other stakeholders, the Consultant shall produce a draft BOS to include:

  • Conduct the orientation Session with OMT members and UNCT on new BOS template and guidelines for development of BOS for UN Mongolia.
  • Operations Analysis: in close cooperation with the OMT members, defines and compiles the results focus and prioritizes the results areas according to the outcome of costs and benefit analysis for each suggested business solution. Includes Baseline Analysis, Needs & opportunities Analysis, Requirements Analysis, Cost Benefit Analysis and Prioritization.
  • Business Operations Results Framework (with narratives): Translates the business solutions to specific result statements (outcomes, outputs) and adds a short narrative for each results area. Also suggests a required budget per outcome/output.
  • Integration of Due Diligence Policy into the BOS.
  • Business Operations Monitoring, Evaluation and reporting: Defines outcome and output level indicators, targets and baselines.
  • Business Operations Governance Mechanisms. Define expected mode of governace mechanism.
  • Business Operations Budgetary Framework: Describes the resource requirements, including a resource map of existing resources, the resource gap and a resource mobilization strategy.
  • To operationalize the Business Operations Strategy: Outlines the implementation of BoS through work planning, including the concepts of integrated (OMT) work plan and the use of the standardized MoU for Common Services.

Deliverables and Timelines:



18-22 Feb 2019

Conduct the orientation/sensitization session on new BOS template and guidelines with OMT, UNCT and all working groups under OMT (on-site location at UN Mongolia)

08 March 2019

Need Identification: Conducts data collection & analysis of operational services, processes and procedures (off-site)

29 March 2019



Provides Baseline Analysis, Needs and Opportunities Analysis on operational services, processes and procedures in consultation with OMT working groups and PMT (detailed meeting/consultation with each working group), draft Cost Benefit Analysis(CBA). (off-site)

18 April 2019


Facilitates Pre-Prioritization and pre-validation workshop with OMT, its working groups and PMT i.e. business prioritization exercise to determine strategic operational services and finalize related CBA. (off-site)

30 April 2019

Presents a draft BOS to include:

  • Business Operations Results Framework, reflecting medium-term outcomes and outputs in line with the OPIII cycle.
  • Monitoring and Evaluation Framework, reflecting outcome and output level indicators, allowing for monitoring and evaluation of the impact of business operations.
  • Business Operations Governance Mechanisms.(off-site)

30 May 2019

Submits the finalized BOS(off-site)

Remuneration, Costs and Payments

Each applicant will indicate the cost of services for each deliverable in US dollars when applying for this consultancy. The Consultant will be paid in US dollars and only after clearance of the OMT and the supervisor confirms the completion of each deliverable. In accordance with UNDP rules, the amount paid should be considered inclusive of all associated costs including travel and communications.


The Consultant is required to have the following professional and technical qualifications, and selection will be made based on both overall cost of services and these qualifications.

  • EDUCATION: Advanced degree (Masters) in operations, finance, auditing, logistics, procurement, management, statistics or development related field preferably with specific focus on international development and humanitarian operations.
  • WORK EXPERIENCE: Minimum of 5 years of experience in operations & programme management, conceptualization of business processes and procedures, knowledge and application of Result Based Programming and Budgeting, working with international organizations such as UN bodies and agencies. Application and linking of BOS with UNDAF and UNDAF planning, monitoring, evaluation and reporting strategies. Previous Experience in supporting an OMT on BOS creation is a distinct advantage.
  • LANGUAGES: Excellent written and spoken knowledge of English
  • Ability to identify issues, analyze and participate in the resolution of issues. Ability to engage others for data collection. Ability to apply sound judgment in the context of assignments given, and work under pressure. Shows persistence and remains calm in stressful situations. Shows pride in work and achievements, demonstrates professional competence and mastery of the subject matter. Responds positively to feedback and different points of view. Conscientious and efficient in meeting commitments, observing deadlines and achieving results.
  • Planning and Organizing: Develops clear goals that are consistent with the terms defined here. Identifies priority activities and assignments and adjusts them as required. Allocates appropriate time and resources for completing work by foreseeing risks and developing contingency plans accordingly. Monitors and adjusts plans as necessary, and uses time effectively.
  • Accountability: Takes ownership of responsibilities and honors commitments. Delivers assigned tasks within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Takes personal responsibility for his/her shortcomings.


  • Knowledge and understanding of issues pertaining to UN’s work, particularly in the operational support services (Common Services) for programme implementation e.g. services in the areas of Procurement, ICT, HR, Logistics, Security etc.
  • Knowledge and understanding of the General Assembly resolution GA/Res/71/243 on the quadrennial comprehensive policy review of operational activities for development of the United Nations system, in which the Assembly specifically called for a system-wide strategic document for collective action to support the implementation of the 2030 Agenda for Sustainable Development, and a comprehensive proposal on further improvements to the resident coordinator system on harmonization of business practices within UN agencies.
  • Expertise in operational support activities required to ensure high-quality and cost-effective delivery of UN’s development and humanitarian assistance.
  • Experience with holding operational analyses to identify benchmarks on quality and efficiency for inter-agency operations activities, and monitor and implement these activities accordingly.
  • Knowledge of UN’s legal and market context in Mongolia, particularly to facilitate UN’s inter-agency harmonization, operational support and procurement activities.
  • Experience with mapping, evaluation and development of UN’s operational/common/joint services

Required Skills and Experience

If you meet the qualifications of the announced vacancy, please submit the following documents: 

(please download from

a) The Terms of Reference for the assignment described above;

b) The standard Letter of Confirmation of Interest and Availability, which you must accomplish and submit to UNDP 

c) Personal History Form (P11) 

d) Proposed approach and methodology

When submitting your application, it can be made in electronic submission to .

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

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