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B40 Research Officer
|Location :||Putrajaya, MALAYSIA|
|Application Deadline :||05-May-19 (Midnight New York, USA)|
|Type of Contract :||Individual Contract|
|Post Level :||National Consultant|
|Languages Required :||English|
|Starting Date :|
(date when the selected candidate is expected to start)
|Duration of Initial Contract :||May to December 2019 (8 months) 167 days|
|Expected Duration of Assignment :||May to December 2019 (8 months) 167 days|
In 2016, a special committee led by Ministry of Economic Affairs (MEA) (then known as Economic Planning Unit (EPU)), has formulated a B40 Action Plan to address the issues of increasing cost of living through a consultative process with B40 communities.
Since then, the findings from the consultation with the B40 communities were used to validate as well as to inform the study of B40 challenges, which has been completed with recommendations. Among others, the study pointed out a few key findings.
Taking this lead, a Research Officer position is required towards the achievement of two objectives:
Duties and Responsibilities
Objective 1: To work closely with the Project Core Team to design, develop and conduct primary data collection exercise that aims to test if empowering government frontline staff using the Citizen’s Journey Approach can result in measurable improvements in B40 citizen’s experience and their access to government services. The Research Officer is expected to provide leadership, and expert input into the analysis of the data / information gathered.
One of the key recommendations from the B40 study report was the need to enhance service delivery touchpoint experiences and effectiveness through the Citizen Journey Approach (CJA). This pilot wants to test if measurable improvements in citizen’s experience and access to government services can result from empowering frontline staff to understand the end-to-end journey of citizens with its services - how, when and why citizens use or need a service.
Given both quantitative and qualitative results are expected from the pilot, the Research Officer is required to design data gathering of the project by way of ensuring both types of data can be captured in a systematic manner such that it can be analysed in a meaningful manner for policy recommendations.
The CJA will be piloted with a select group of government frontline staff whom are expected to record / capture quantitative and qualitative data during the duration of the pilot. By the end of the pilot, these information are expected to be collated by the Research Officer for analysis. The results of the CJA will be baselined against current government process.
Examples of qualitative data possibly expected from the pilot to capture nuances of issues and impact for the project’s deeper learning, includes:
Guiding principles of the pilot project:
More specifically, the Officer shall work closely with and support the Pilot Project Core Team to:
1. Design a systematic approach to capturing both qualitative and quantitative data from the pilot project.
2. Facilitate workshop training for data collectors.
3. Analyse qualitative and quantitative data collected, and prepare a report to present the findings.
Objective 2: To analyse and report findings of the research exercise to support UNDP in the development of the B40 Strategy Papers for the 12 Malaysia Plan.
UNDP is preparing a few Strategy Papers as input to 12th Malaysia Plan. The Strategy Papers under Inclusive Development Growth looks to address B40 challenges and issues including of the Orang Asli. The Strategy Papers aim to recommend suggestions for poverty reduction, through strategies in economic empowerment, income equality and access to social safety nets. Research such as desktop review, fact-finding interviews and surveys will be required to build evidences to support strategies recommended.
The Officer shall, with guidance of UNDP Development Economist:
Duration of work:
The consultancy is a full-time engagement which will take place from May 2019 to 31 December 2019 (8 months).
The B40 Research Officer will be based on full-time in UNDP Office at Putrajaya.
Required Skills and Experience
Documents to be included when submitting the proposals:
Interested individuals must submit the following documents/information to demonstrate their qualifications:
Specify a daily fee amount which is all inclusive and take into account various expenses the candidate expects to incur during the contract, including:
Note: In the event of unforeseen additional travels, UNDP will reimburse individual contractor based on pro-rated lump sum travel cost as indicated in the financial proposal, upon submission of a travel claim and all necessary supporting documents, following UNDP standard procedure
Contracts based on daily fee
The B40 Research Officer will be paid on a monthly based on time sheet completed with description of tasks, certified by UNDP Programme Manager. UNDP makes payments based on the actual number of days worked. Payment must be supported by a duly completed time sheet.
The estimated maximum number of workdays for the duration of the consultancy is as follows:
UNDP makes payments based on the actual number of days worked. Payments must be supported by duly completed time sheet.
How to Apply:
Forms and General terms & conditions to be downloaded:
Individuals will be evaluated based on the following methodology:
When using this weighted scoring method, the award of the contract should be made to the individuals whose offer has been evaluated and determined as:
a) responsive/compliant/acceptable, and
b) Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation.
* Technical Criteria weight; [70%]
* Financial Criteria weight; [30%]
UNDP applies a fair and transparent selection process that will take into account the competencies/skills of the applicants as well as their financial proposals. Qualified women and members of social minorities are encouraged to apply.
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.