UN WOMEN Jobs - 85995- ICT Associate

ICT Associate

Advertised on behalf of

UN WOMEN

Location :

Cairo, EGYPT

Type of Contract :

FTA Local

Starting Date :

Application Deadline :

09-Jul-19 (Midnight New York, USA)

Post Level :

GS-7

Duration of Initial Contract :

12 Months

Languages Required :

Arabic English

Expected Duration of Assignment :

Possible Extension

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Under the guidance and direct supervision of the Operations Manager, the ICT Associate provides leadership in execution of ICT services in the RO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the RO productivity. The ICT Associate promotes a client-oriented approach. The ICT Associate supervises ICT support staff and works in close collaboration with the Management Support and Business Development, Operations, Programme and project teams in the RO and UN Women HQs staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIM), ICT Managers and other ICT Staff.

Duties and Responsibilities

1. Introduce and implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures:

Develop and review internal ICT policies and procedures as required;
Elaborate on the content of internal Standard Operating Procedures in ICT in consultation with office management;
Develop and update the ICT annual work plan for the office;
Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

2. Ensures effective functioning of RO hardware and software:

Install, operate, and maintain all RO hardware equipment;
Provide advice on the acquisition of hardware supplies;
Make routine repairs and change of hardware electronic components;
Plan, install and maintain all communication systems including mobile and satellite phones;
Supervise and implement corporate UN Women software systems in the office;
Develop new software packages for high impact results (e.g. office management system, electronic registry, etc), as required;
Ensure UN Women desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;
Maintain an up-to-date inventory of the software and hardware.

3. Ensures efficient networks administration focusing on achievement of the following results:

Operate network utility procedures, defining network users and security attributes;
Establish directories, menus and drive-mappings; configure network printers and provide user access;
Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
Maintain up-to-date parameters of information for the network clients and electronic mail;
Implement backup and restoration procedures for local drives;
Maintain backup logs; organize off-site storage of backups;
Maintain measures for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;
Manage Local Area Network (LAN) Infrastructure and Internet connectivity meet UN Women requirements.

4. Provides web management services focusing on achievement of the following results:

Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems);
Creation and maintenance of the RO web site and intranet ensuring that the content is updated and meets the requirements of UN WOMEN.

5. Provides administrative support focusing on achievement of the following results:

Provide advice to the procurement of new ICT equipment for the RO and projects, provide technical specifications and information on best options in both local and international markets, review of quotations and bids;
Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
Provide ICT support to key events, as required.

6. Provide technical support and advise to RO focusing on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision;
Organization of trainings for the operations/ projects staff on ICT issues;
Maintenance of staff training profiles;
Synthesis of lessons learned and best practices in ICT;
Sound contributions to knowledge networks and communities of practice.

7. Facilitate knowledge building and knowledge sharing in the RO:

Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
Organize and lead trainings for the CO/MCO/RO staff on ICT issues;
Ensure staff training profiles and library of reference materials are maintained;
Synthesize lessons learned and best practices in ICT.

The key results have an impact on the overall efficiency of the Regional Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Key Performance Indicators:

Quality ICT strategies and procedures;
Well maintained and serviced hardware and software;
Quality support and advice to clients;
Timely web maintenance;
Quality trainings and reference materials.

Competencies

Core Values

Respect for Diversity;
Integrity;
Professionalism.

Core Competencies

Awareness and Sensitivity Regarding Gender Issues;
Accountability;
Creative Problem Solving;
Effective Communication;
Inclusive Collaboration;
Stakeholder Engagement;
Leading by Example.

Please visit this link for more information on UN Women’s Core Values and Competencies: http://www.unwomen.org/-/media/headquarters/attachments/sections/about%20us/employment/un-women-employment-values-and-competencies-definitions-en.pdf

Functional Competencies:

Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
Excellent PC hardware troubleshooting skills;
Excellent knowledge of Enterprise Resource Planning Software, SharePoint services and MOSS;
Excellent knowledge of database packages;
Excellent knowledge of video conferencing and telecommunication;
Ability to review a variety of data, identify and adjust discrepancies;
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
Ability to provide advice and guidance.

Required Skills and Experience

Education:

Secondary Education. University Degree in Computer Science desirable, but it is not a requirement;
Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

At least 7 years of working experience in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design.

Language Requirements:

Proficiency in oral and written of English is required;
Proficiency in Arabic is required.

Application:

Interested Individual Consultants must submit the following documents/information to demonstrate their qualifications:

A cover letter with a brief presentation of your consultancy explaining your suitability for the work and link to portfolio of work;
UN Women Personal History form (P-11) which can be downloaded from http://www.unwomen.org/about-us/employment;
Personal CV; and Financial proposal; Proposed inclusive daily rate.

The above-mentioned documents should be merged in a standalone file including all them, since the online application submission does only permit to upload one file per application. Incomplete submission can be a ground for disqualification